The bank was contacted 3 times to correct an issue of a fee I was not understanding how I was fined. A fee showed up on my account for/titled "bill pay", of $5.95. The first time I called I was informed this was a service that I could turn on and utilize. I had never turned this function on and confirmed with customer service that it was not an option on my online profile. I was told that my husband had turned it on, to which he (my husband) logged into his account to see if it had been turned on or used, which on his end he said he hadn't turned it on and either way it had never been a service utilized by either my husband or I. Customer service was contacted two more times after the initial call and request to correct. I was told that a customer service rep or branch representative would contact me back to correct the situation. I was never contacted back and the fee was never reversed. I was not told when my husband and myself opened the account that there would be a fee for this service, nor was I told that it could be turned on or off. read more
