Very rude customer service. Called asking for help with an online order that was mistakingly…read moredelivered to their location. The very rude man that took my call at 5:07 and 5:45pm on Dec. 3rd needs customer service training. I feel sorry for the owner manager of this store!

We have our chimney inspected and cleaned every year and have used PCS for the last 7 years, Joe…read morecame by to clean it as usual then proceeded to tell us we needed a new liner that would cost 3,000.00. My husband and I wanted a second opinion and as soon as our second opinion man looked up our fireplace with his flashlight his first words were "you had this cleaned?" He actually ran a camera up the chimney and showed us the 3rd degree build up and said whoever cleaned this just used a brush. New guy used a chain to clean it than ran the camera back up it to show us it was clean and deamed it safe to use and we did not need a 3,000.00 liner. By the way Joe said the fireplace wasn't safe to use and urged us to get a liner. I'm so glad we got a second opinion from a real professional who uses a camera before and after the cleaning. By the way new guy was $40.00 cheaper. Will never use PCS again.

From the owner: PCS Fireplace & Patio offers a variety of heating appliances, grills, fireplace accessories, pool…read moreand hot tub supplies, and more! They take pride in the one-on-one service and quality products that you will find. PCS Fireplace & Patio offers a variety of heating appliances, grills, fireplace accessories, pool and hot tub supplies, and more! They take pride in the one-on-one service and quality products that you will find. Give Us A Call Today, And We'll Help You Find The Right Product For You!

The sales staff was wonderful. They were really helpful and seem the have extensive knowledge of…read morethe products that they sale. Plus, their delivery guys were really nice. They went above & beyond to make sure I was satisfied. Clearly the best customer service I have experienced in a while. LOVE YOU GUYS!! .

From the owner: Your Great Outdoor Store - Affordable Luxuryread more

I ordered 4 appliances from Sears in Russellville, AR. Initially I was told that my refrigerator…read morewould take longer to arrive. The date was quoted as July 20. That didn't happen. Next was the 28th. My microwave, my dishwasher, and range arrived on the 28th. The store manager has been totally demeaning,unhelpful, and uncooperative. The range is 27 1/2" deep. I was told to do the measuring, so I did. I went home with a sales circular. I carefully measured the heights, width and depth. I wrote on the circular and even drew arrows to indicate directionality. On the range I put 23 1/2" for the depth. There were few appliances on the floor to see what I was getting.( I even had to start paying for these appliances before I had them.) When the three appliances arrived, the range stuck out 4 inches beyond the counter. Thus, I couldn't open the dishwasher far enough to pull out the bottom shelf. This problem caused the very wonderful young men who make deliveries and do installations for Sears to not entirely complete the stove or dishwasher installations! I hired a counter top company to cut 2 3/4 inches out of my granite so that the range could be pushed back as far as the cabinet would allow. That cost me 250$.When I called the manager, he told me his installers could not come back unless I paid another $150 for having to come back. According to him, the mistake on ordering the wrong size range was not his, "after all I, " he said, "ordered it." I am a single woman. I cannot install the stove nor move it into the hole nor install the L- shaped bracket that says it must be installed. With regard to the dishwasher, it's not fastened to the cabinet at the top. The manager told me the men couldn't drill into the granite. I told him I certainly hoped they wouldn't. There is wood under the granite though. i have pictures! I still have no refrigerator nor an estimated arrival date.

If I could give a zero Rating for customer service I certainly would. My cousin bought a…read morerefrigerator from them in February and it has never worked correctly no matter what. Sears has promised to order parts and replace them but the parts never came and are not available apparently. The service man has been here but can do nothing. They have asked for a replacement or their money back and the reply has been "there is nothing we can do". Really? This is a higher end refrigerator and this is ridiculous. Never never buy anything from Russellville AR Sears store! you have been warned.