My family had an extremely negative and distressing experience at Elite…read more My wife brought our 1-year-old autistic son for feeding therapy as required by his GI doctor. Unfortunately, his feeding therapist, Julie Bradford, repeatedly misinterpreted his vocal stimming as actual speech. My wife voiced her concerns multiple times and clearly explained that mislabeling stimming as speech in his medical records could harm his ability to receive appropriate speech services in the future. We were there for feeding therapy, not speech therapy, yet our concerns were dismissed every time. When we sought help from the co-owner, Heather Field, hoping for professionalism and respect, we received the opposite. Instead of listening, Heather insulted my wife, suggested she was a bad mother for advocating for our son, and told us to find another therapist if we didn't agree with the treatment. Later that same day, she cancelled all our appointments without my wife's consent, even though we were attending three times a week for both OT and feeding therapy. The feeding therapy itself was also concerning. Despite us explaining that our son responded best to mild, bland, or salty foods (such as fries or crackers), Julie Bradford continued to push purees that he clearly disliked. Her refusal to adjust to his needs worsened his food aversion--and now he has even begun resisting his necessary oral medications, which previously he took without issue thanks to my wife's hard work. The level of disrespect, lack of professionalism, and disregard for parental input at Elite was shocking. We paid Elite a significant amount of money and were still treated as though our concerns, our boundaries, and our child's needs were irrelevant. No family should be made to feel disposable or belittled while trying to get care for their child. This was a horrible experience. I strongly urge any parent to look elsewhere for therapy services. If you live in the Killeen or Temple area, it is worth driving multiple hours to a clinic that will respect both you and your child.

From the owner: Elite Therapy Center is a team of over 60 certified therapists providing physical, occupational and…read morespeech therapy services for children ages birth through 21 years and all abilities in Waco, West, Gatesville, Temple, Killeen and surrounding areas. Elite Therapy Center focuses on helping clients achieve their full potential by providing quality and comprehensive treatment plans tailored to meet their unique needs. We accept Medicaid, Managed Health Care plans, Texas STAR Kids and most private insurances. We are here for you and your child on the journey of hope and healing.

Tejinder did my wife's and my evaluation. He was very patient and kind. Very thorough and…read moreknowledgeable . He Made us feel comfortable .

See Ms. Mitchell at Integrity Rehab for speech therapy! She has amazing know how and experience…read more Everyone is so friendly!

Wonderful facility with lots of healing light. I love the staff here and the love the staff show…read morethe patients is unlike anything I've ever seen. I would have zero qualms bringing my family and friends here.

The admissions team is great at answering questions and informing. The clinical liaisons are such a…read moregreat asset. Therapy and nursing teams are great and help patient to return home.

The tour felt rushed we didn't really get any info about the therapist maybe they were all tired…read morethis was a while back for the first time there I wish they were more opening unfortunately didn't pick this place

First time I called I got the most professional and informative information. Adrienne was her name…read moreand I just want to say thank you for having such good customer service, it seems it's hard to find these days. But not only did she put his name down she went as far as telling me exactly when to expect a call for service. Thank you Adrienne for your professionalism, kindness, and informative experience. Now I know this is where I want to send my child based on good customer service.

Jason and the staff have been wonderful. We have been there for multiple issues (unfortunately),…read morebut they make it easy.

Completely disappointed in the care I received at the Belton location. I reached out to cancel one…read moreappointment and the physical therapist, Laura, canceled ALL my appointments. I showed up to the appointment and the office was closed. When I reached out to the physical therapist, I was informed all appointments were canceled and I did not hear back from her until the following week. Instead of trying to fit me in sooner because of her mistake, I was offered an even later appointment the following week. When I said I had to work that date, I was offered an even later appointment the following week. When I requested a sooner appointment, I did not hear back from her. I was also told I would be hearing from a rep regarding equipment I needed at home. After a couple weeks of not hearing from anyone, I was told "it was out of her hands." After another week, I requested a phone number or for her to reach out to the rep. It turns out, the rep had been calling me at the wrong number. Instead of following up with the rep when I initially requested, I had to wait and continue to be in pain until I insisted she reach out again. I am a very active person and have been in HORRIBLE pain. It is so hurtful and disappointing to put your trust and hope in a professional, to be left feeling "blown off" and let down by the care you were promised. DO NOT RECOMMEND THIS PLACE AT ALL, worst experience I have had with a healthcare provider since I moved here.

I've visited Creekside without an appointment one Sunday and the front receptionist was very…read moreprofessional and showed me around. The staff on the rehab side were busy but took time to say hello. I called a couple of days later to speak to admin office and they were very helpful and answered all my questions. Let's talk king forward to working with such a caring and professional group of people

New, well-equipped facility, but callously hard on my ailing wife. Their inadequate case vetting…read moreled them to admit her and then move to transfer her elsewhere immediately because she left her room on her first night with them. They gave her one more night at my request and then moved her out the next day for the same reason. They could have learned that she'll walk around at night by talking in full detail with staff at her memory unit. Because they failed to do that, she had to move twice, already weakened by her weeklong hospital stay. Had they practiced due diligence they could have spared her an unnecessary transfer and an interrupted recovery.

Absolutely one of the very best Physical Therapy Facilities in Central Texas! This is a hidden gem!…read moreI've met all of the therapist who all are A-M-A-Z-I-N-G!!! Dr. Phil is my PT- he is great! 10/10 with personality, professionalism, and education! Shows me what to do, why I am doing it (target muscle group) and keeps our sessions different and at my level. I just had a total knee replacement on June 1, 2026, and was started PT on the 19th. A little late but common w/ the latest studies. The facility is clean but smaller (which I like, personalizes my care) and I do not feel like I'm in a supermarket kind of clinic and they are just trying to see as many patients as possible. All of their equipment is clean, modern, in excellent condition and my therapist goes at my level (ok- while pushes me just a little bit past). 10/10!!! HIGHLY RECOMMEND!!

From the owner: We encourage you to come see us for an entirely different physical therapy experience. Unlike other…read morechain/ large therapy clinics, we treat each case independently. You are guaranteed one on one time with your therapist every treatment session to ensure you are given the care and attention that you deserve. We provide specialized therapy to promote independence and function for abundant living. Services include pain management, post-op rehab, sports performance, mobility, strengthening, and pediatric therapy.