The x-ray technician on staff when my family visited Middle Village Centers Urgent Care in July 2025 coldly refused to use preferred name/pronouns. The nurse and doctor were lovely and extremely apologetic, but I would strongly suggest LGBTQ+ people go elsewhere, as respect, safety, and affirmation are not prioritized for patients in this practice. read more

Stay away! All the doctors are PAs. There is no medical doctor there. All they do prescribe ibuprofen and tell you to go to hospital. Front desk Indian/guyanese (she is the rudest) and mexican looking 2 women (really nasty and doesnt hesitate to fight) , transgender human (I have witnessed his arguments at least with 3 different ppl already before), red hair pa( she has no clue) , new pa whose name was tedi; they all have a nasty attitude and discuss your stuff at the from desk. How come this urgent care is still in business? And the new pa was like I have seen sixty patients today. 60 patients; for what? You don't even treat patients. You don't touch them or anything. Anyone could do your job easily. Horrible nasty people with nasty attitude! Do yourself a favor and go somewhere else. read more

Needed a quick visit right after the new year. Made an appointment on zocdoc and they were able to see me the same day. In and out quickly but it didn't feel rushed. If I need an urgent care again, I'll be back. read more

I have visited C U Care about 6 -7 times in as many years and always had a good experience.

I typed out two really long and in-depth reviews detailing my most recent visits here, including conflicting COVID instruction, random voicemails, phone tag, and so much more. I'll just say this - if you value your sanity and health AVOID THIS PLACE read more

I want here on Sunday with a very bad cough just for the practitioner to come in and prescribe me Robitussin then I went back again today because I got worse for another practitioner to tell me it's just a cold without any proof because she refused to do any testing because I self paid. Which I wasn't looking or how to do anything for free obviously we did pay $150 when we walked in the door so why would I not be able to the testing that needed to be done so that's why they're getting one star and I would never go back there and I suggest nobody goes into their facility read more

The hours on yelp state that they are open till 9pm, online on their website state that they are open till 8 PM but I got there today (11/6/24) with my son who is sick& needed to be seen at 7:45 PM and was refused service. I was advised that they were closed because someone was inside doing x-rays and they couldn't see any more customers. Horrible way to be treated! read more

My go-to for urgent care. They are quick and provide quality care. Professional through and through. Would recommend over other centers Don't forget to text them to get on their virtual line. Makes the process even quicker. I was in and out in 25 mins read more

Excellent Doctors and staff. Never a long wait and they know what they are doing. Highly recommend.

I went to Centers on 1/25/2024 with my daughters for suspected sinus infection and bronchitis. I was evaluated by a really nice nurse who seemed to know his stuff and had a good sense of humor, thank you for that. I can't say the same for the PA. It was confirmed that I did have a sinus infection and bronchitis so the PA prescribed Amoxicillin and Prednisone for 5 days. I've had sinus infections and bronchitis in the past, never at the same time and I have NEVER been given a 5 day prescription, at the very minimum it's been 7 days of antibiotics. Anyways, yesterday was day 10 and there's no improvement at all so I called to ask for a follow-up and explained that I'm still the same and was told that follow-up appointments are only until day 7. If you have a policy like that you should tell your patients, and if I was given a normal prescription of the 7 day antibiotics I probably would have been feeling better. If I want to be seen again I would have to pay another $50 copay even though the PA shorted my prescription. Thanks for nothing. Worst part is this "policy" came from a manager and not even the medical staff. read more

Centers Urgent Care has been our family's go-to spot for PCR testing and when we feel ill. We have never waited for more than ten minutes, and are often seen immediately. The staff is friendly and patient with our children. The providers have spent the time to explain each diagnosis and the recommended prescriptions when we've visited with colds. read more

This place comes in so clutch! They definitely care over here! They're nice, sure that's great! But they're also clean, efficient, fast and to the point. No-nonsense! Just results Especially Sylvia and Roxanna. They really helped us out when we needed it! read more

They only had two male doctors on staff today. When I asked to be seen by a woman the nurse then went and told the rest of the nurses and the doctor on the other side of the door and they were making really mean jokes and rude comments about my request. Definitely not a safe space. Unfortunate because it's the closest urgent care to my house but I will never be going there again and would never recommend to anyone else. read more

A few years back, when the place opened we were so excited to finally have what we believe what a decent urgent care place not far from our house. We used the place more time than I can count but unfortunately saw the place falling apart over the years. The rooms don't look like they are maintained and in the last one I used half the equipment for my vitals were not working. The last visit was the last straw. After being hit by a van while on the bicycle path (the driver tried to run and was arrested), I went to the urgent care the following day to get an X-Ray of my ribs as they were now hurting very bad. Got in as usual as they have all my insurance details and pay the $40 co-pay ahead. I wait a little while then head to a room for them to take my vitals (instruments were either not working or falling from the wall). After my vitals I waited a bit longer before someone came in to tell me the X-ray machine had some software issues they were working on. They never got it to work and after an hour waiting in the examination room I was asked to come back later that day. I kindly told them I would head somewhere else for my X-Rays and asked to get the $40 co-pay as they didn't do anything. The front lady told me that the $40 were not refundable because they did my vitals. When she saw I wasn't going to let this go she called another lady who told her to issue the refund. For me it was the end of it....until I receive last Friday a bill from them, for some X-Ray they performed... The bill was for the portion my insurance didn't cover on the X-Ray charge. Yes, they charged my insurance for X-Rays they never took and also are now asking me to pay for the difference not covered. Do yourself a favor, go somewhere else, the place is falling apart and will try to get you to pay (as well as charging your insurance) for services they never performed. read more

I give this urgent a -0 & -F. There EKG machine wasn't working .Tested for covid negative. The FLu negative. Didn't test for Pneumonia . I was so upset. Less then a hour i want to another MD urgent. I recommend this urgent to everyone. Covid negtive , FLU postive, given meds for asthma. Was given a xray and i have pneumonia. Asthma pump, cuff medicine, antibiotics & Prednisone Was give. A medical report was givens This place did nothing. No discharge papers. Review Board. read more

My last experience here, about a year ago, was horrible, but my daughter convinced me to give it another try because this is her "go to" place. I was feeling sick after Christmas and thought I had strep so I came here, very reluctantly. My own doctor just retired and since I haven't chosen a new doc yet, my options were limited. I have to say my visit was very pleasant from start to finish. Everyone was very professional and friendly. I believe there is a high turnover in personnel which may explain the huge swing between good and bad reviews. This time was a definite plus. read more

I am not feeling well, so I signed up to get the COVId test this morning. The online queue they set up is supposed to avoid the line wait. I received the text that I was next in line at 6PM. I ha e now been sitting in a crowded waiting room filled at max capacity with very little ventilation. I have yet to be seen. The manager is not here, the place is completely disorganized and severely understaffed. I will not be coming back and I don't understand why they have people sign up to skip the line if they are going to make you wait in a crowded room, in violation of all Covid regulations. read more

Rip off Alert. This urgent care treated me for skin/reaction condition. Prescribed me a tube of cream to spread twice a day. The problem was , that the Doctor did not prescribe the size of tube Needed for the prescription. So by "Law" pharmacy can only give me the smallest size tube. Now here is where they failed to be In the best interest of the patient, who had a spreading skin reaction. I called Clinic and told them my situation and what the pharmacist said. Girl at front desk told me I had to come in again. See another doctor and pay another CO Pay because the Doctor that treated me was not in and the doctor that was in the Clinic would not correct the prescription. Which is bull. This was their mistake and I should not be left to hang and suffer. I asked girl if I could speak to a manager and she said manager was gone for the day. How Convenient, I then asked if their was someone else in charge and she said no, that she was in charge and could not do anything. I then asked her if she could call the Doctor or manager and she said no. This urgent care is trying to juice the insurance company and get two visits within a 72 hour period for what? Because they refuse to correct a Doctors Mistake? I will be filing a complaint against this clinic with my insurance company and also any NYS dept that is in charge of these clinics as well Medical Board. This is BAD practice at it's best. Stop trying to ripoff the insurance companies, this is why insurance is so high because of Doctors and clinics trying to juice the insurance companies and patient as much as they can and as unnecessarily as they can. I will never go to this urgent care again this was ,my go to urgent care. Not after this. Next time correct "your" mistake and don't try to squeeze another visit for your mistake and leave the patient hanging. This could of been fixed with a phone call to the treating Doctor. Yes, it's that simple. I don't blame the Doctor, I blame the clinic for it's unethical Policy and the front desk who refused to go above and beyond for a patient in need because of the Doctors mistake. Then again, you really don't see real Doctors in these clinics 90% of the time. What you get is a Physician who works under a doctors supervision, but isn't in the office most of the times. Yet they bill your insurance company as if it was a real Doctor, go figure :o/ Either way they do a good job Then again, you really don't see real Doctors in these clinics 90% of the time. What you get is a Doctors Physician. Yet they bill your insurance company as if it was a real Doctor, go figure :o/ read more

I came here to get my first dose for a job unfortunately and there were two ladies at the front desk, the one with glasses was VERY nice and accommodating and the other lady was not so pleasant! A lil attitude ish, I was already wary about getting the vaccine, not happy about having to be forced to get something injected for work but the lady who administered it, Judy I believe her name was, she was VERY helpful and soothe my nerves about the vaccine. She gave me a lot of insight about the pros so I was happy she was the one to inject me lol. I wouldn't mind coming back to get my second dose from her, I hope she'll be there when I have to return read more

So they refused to see my sick kids because they said i owed money even though i supplied the correct ins info months ago. Turning down a sick kid thats pretty low Will not return Do not recommend read more

Ok, so I came in today with my children and it was extremely different from any other time We have visited. My visit was simple, just a quick rapid exam due to our upcoming travel and as we arrived there was no line I mean completely empty! There staff was quick and amazing. Go In and request (David)! Never seen him there before but he was polite especially with the babies OMG! Amazing! Absolutely amazing!. Results came back quickly he was so sweet this was a way better improvement. They can offer water due to the heat which is the only negative but I approve. Thank you! read more

Always ask for your summary of visit even for Covid testing. Spent all day requesting the record for work and when I read it, it had services that were not performed and inaccurate information about symptoms that were never asked of my boyfriend and I. Not to mention other issues pertaining to my boyfriend's multiple COVID tests. Most of the people there a actually nice, except from one woman who thought she could be shady. Definitely never going back. read more

Do not ever go here!!! This is the most unprofessional and useless urgent care that you will see!! They do covid tests that are not accurate. One day is positive, and the next day shows as negative! And the worst part about this place is their front desk staff and as well as covid test application staff! They argue about your test results in front of everybody at the lobby, and no privacy at all!! Then, they demand you to do things and lock you in a room and slammed the door behind! Its just unbelievable that you question yourself if it is real that all the treatments they have done to you.. they then complain about you to their other staff members who were not even involved to the situation! Their two employees also have super super long hair it is almost on the floor and no ties up or anything... it's just so unprofessional looking and when they turn around their hair slap on your face!! Ew!! I really felt gross after that! I wonder what kind of managers hiring these people! They should get evaluated and then shut down immediately!! Plus, they do not even have enough physcians to examine you! They only do Covid tests, but they cannot even perform only one thing well!! I hope they open a Starbuks in that mall instead of you guys! Because that would be more useful to Ridgewood community and will have more trained and educated staff than you have!! read more

I returned back to the Urgentcare facility at 6122G Fresh Pond Road Ridgewood Ny 11385 after almost a year in hopes they would have finally resolve the previous issue we had and I could remove a previous bad review I posted back in April of 2017. Now the only reason I considered going to this location was because I had received a call from someone at the billing department and she had clarified that the error was on their part and they had run the wrong insurance to begin with. Unfortunately I did not catch her name, but I was under the impression everything was taken care of. They definitely proved to me that i made the right decision in posting the bad review to begin with. The receptionist stopped me from signing in on the iPad and stated she would help me. She then pulled up my daughters name and told me to wait a moment. A few moments later another receptionist came out. I then say hello and asked her if she remembered me and she looked at me like no. I then replied you will remember me and my daughter once you pull up her name. She then pulls up my daughters name tells me she cannot allow them to see my daughter. I asked her why and she replied by saying my boss has a note in the system that says not to see my daughter or me. I asked why and she said I would have to call on Monday and ask why she couldn't tell me. I then asked her for her name she stated it wasn't her fault, I replied I didn't say it was I would just like your name. She the said My name is Sylvia, I told her thank you and have a good day. read more

I went here tonight because I believed I may have had a pinched nerve in my neck and I couldn't get through to my regular doc. From the get-go it was a shit show. I called the phone number to ask if I needed to make an appointment, The young guy on the other end told me I had to make a reservation. I said, I'm going to see the doctor, he said yes, you need a reservation. I asked I he could make the appointment for me because I was driving, he told me no, I could click the link when I stopped driving. No assistance whatsoever. When I got there, the front desk personnel were friendly, and I was immediately told to go into a room. Someone came in to take my blood pressure and the machine malfunctioned. It never stop compressing, and my arm and fingers started to swell, and turn red. When I pointed this out to the person taking my pressure, she said it was normal for the machine to squeeze your arm. I said, not like this. Look at my fingers. They were swollen like sausages. She tried removing the velcro, but wasn't going fast enough. I felt like my arm was going to explode. Finally, I grabbed the velcro and released it. She decided to try it on my other arm, same thing happened, only this time I was prepared. I pulled the Velcro when my arm started to get red. Afterward, the doc came in. I told her what the issue was, and she told me to contact my primary care doc to get an MRI. Never touched my neck, or any part of my body. Not sure if this is how it is with COVID, but I was surprised. She then prescribed muscle relaxers and sent the prescription to my pharmacy. I waited a long time and when I did not receive a call that the prescription was ready, I called the pharmacy. I was told that the prescription was filled out wrong and the doc's office never responded to their message. I had to call the general phone number for all of the Center Urgent Care facilities and ask them to transfer me to this location. I spoke with the doc (this is now 2 hours later) and she said, oh yeah, I clicked on something wrong. I understand mistakes happen, but my entire experience at this facility was a mistake. Like I said, the personnel are very friendly, but the service is lacking. I remember in the beginning when Urgent Care Centers first started. You received quality service. Now, it's like cut-rate care. Sad how it's evolve read more

Today my husband had an emergency with his finger. He went to Centers Urgent Care and they were so kind and let him go ahead of all of the people waiting for COVID tests. Everyone from Arianna at the front desk, Lizbeth the XRay tech Tamara the NP to Roxanna everyone in this office is so kind and accommodating read more

This is great for COVID testing... you text a number and wait home until it's your turn to come inside and get tested. However the front desk can use some work... read more

Went in for a Covid test. I got assisted by a very friendly staff named Ivy. There was almost no wait time. The whole appointment was quick and efficient. Ivy was very helpful, explained the whole process clearly and was willing to answer all my questions. Facility was also clean. I live 5 minutes away and will definitely choose this urgent care for my medical needs. read more

If I was allowed to give 0 Stars I would have. About 3 weeks ago, my mother took quite the fall and went to Centers Urgent Care for an xray. While she was there and explained she has a lot of pain in her shoulder, they took X-Rays of her forearm . (The X-Ray Technician was tugging and pulling on her arm to try and straighten it out.) The physicians diagnosed her by telling her it was a bad sprain and bruising. Gave her a sling and that was all. Weeks later, her arm was still swollen and she was in unspeakable pain. She went to NYU Orthopedic ER where they took XRays or her whole arm to find out, she has been walking around with 2 broken bones for 3 weeks after being misdiagnosed by the workers at this urgent care. After 3 weeks of pain, she has finally had her surgery and can begin her recovery. read more

Went in last week, needed a tick checked for Lyme. I was told I should hear something in 24-48 hours, if not to call them. Well I had to call them, because I heard nothing. I called 72 hours later, 96 hours later, and finally as of 6 days later, they keep telling me the results are "pending." I mentioned the time frame I was given and was told that it can take up to two weeks... I'd like to know if I need to take any action on this, it's time sensitive. Thank you, never going to this place again. read more

I will never ever go to a place like this. Instead of seeing a doctor cause i am paying to see a doctor a PA shows up who is incompetent. She saw me for 2 mins and left the room, came back after 10 mins with diagnosis. She didn't explains anything and just dismissed me. Then she went ahead and send a wrong prescription into the pharmacy. Altogether she misdiagnosed me. Beware, when you go to Urgent care make sure you see a doctor not a PA. read more

I was there yesterday and arrived at 8:45am for a Covid test . There were about 25 people on line . The doos open at 9am and they let in about 10 people . Then they send out a sign in sheet for us to sign . I finally get into the building 12:00 and had to sit down waited another 1/2 hour and I'm finally called to the desk . I give her my ID and insurance card and then says to me loudly didn't you see the sign on the door we don't except Fedelis Medicaid this is a private facility and only people that work are accepted here . I was so embarrassed as the room had around 10 patients and they all looked at me and her . She was a blond older women with a accent . read more

DO NOT GO HERE! The worst urgent care ever! If you want to get covid tested avoid this place. Absolute joke! They have no organization at all and after you wait a half hour to sign in they tell you go outside and look at the floor to sign in where the people outside that are also standing outside didn't even know about. read more

The whole experience was super nice and really easy and fast. Receptionist at the front was kind and the nurse who did the covid test was so gentle and really nice. The whole process including the virtual line was maybe no more than 20 min read more

This is only for Marie Chapnick this dr or whoever she was. So not professional nor did she have any bedside manner. I was very disappointed in my visit with her. The staff there is amazing except for this woman. read more

My 18 yr old daughter was dehydrated and in pain. I ran from work googled the nearest Urgent Care and rushed here. Front desk staff is a total dream. Comforting, reassuring, and sympathetic, they even gave her a pan because she was nauseous before even taking her info. After all the paperwork was signed and copay taken we were greeted by the medical assistant who took her vitals. The doctor came in and went above and beyond to make us feel at ease. I would recommend this place to EVERYBODY! read more

Everytime I've gone there I have had nothing but misdiagnosis....Everytime. all they want to do is fleece the insurance companies. Don't waste your time going there it's seriously a waste of time and money. I wish I could give them 0 stars. read more

Came here about 9 months ago and left a review only to realize I had two separate accounts (thanks to Facebook login). Anywhoo, here is my review on my active profile, better late than never, for Centers Urgent Care on Fresh Pond Road. Excellent, speedy service. The medical staff is knowledgeable and courteous. They diagnosed the problem immediately and started me on the right course of treatment and called in all of my prescriptions. I don't see how my primary care physician or emergency room would have handled my urgent care any better. I was in and out in 45 minutes on a Saturday morning and it only costs me a copay of $50 bucks! read more

LONG but honest review! Went for a COVID test about a month ago. Their online site had a check-in that showed 30 minute wait time and that I could reserve my space for 6PM. I completed online check-in, and upon arrival was told their online system doesn't work but shouldn't be a long wait. Way too many people in the waiting room, and many more waiting outside. I feel if you are showing symptoms, you should be asked to wait outside or in your car to avoid exposure. No precautions were being taken. While I waited, I witnessed back office workers (through glass partition) NOT wearing masks for a period of time, then walking back and forth touching everything with gloves then walking right into the exam room to administer COVID test. I was very turned off by the lack of concern and precaution. I was there for almost two hours. LASTLY, I was appalled when I received a $300 bill from my insurance because they billed my visit as an urgent care visit, not for a COVID test appointment. Luckily, my insurance was able to adjust it, but then I was shocked to find my husband who also went to that same urgent care on another date was billed $400 for "lab testing" when he was there ONLY for COVID test. I then checked with a few family members who have also been there, and were all billed for other reasons of visit as well! We called the center to speak to the billing dept. about this charge and the girl who answered was very unprofessional and laughed at our inquiry, saying it was an error. Hm. So be sure you check all of your insurance claims because this seems quite honestly like insurance fraud! read more

This place is a joke. I went there for a medical issue and was informed they don't take straight medicaid as insurance? Excuse me? You bill yourself as urgent care, yet you don't a the most basic health insurance there is? I also have Centers Plan For Healthy Living insurance along with medicaid. I was informed they don't that either. WTF? THEY DON'T EVEN TAKE THEIR OWN COMPANIES' INSURANCE PLAN? They have the same logo and name on the office as on my card. They're fucking USELESS. read more