Is it possible to leave minus stars? On New Year's Eve 2022, in the afternoon, we noticed that a…read moretrim piece beneath the bumper of my Camry was dragging along the road. Most shops were closed; John answered the phone and curtly said he could remove the piece or repair it. We said we were on our way; we had to drive slowly. Perhaps 15 minutes later (it wasn't yet 3 PM) we arrived to find he had closed up. That felt unkind and ungracious at the very least. I rang his phone and no one answered, even a message. Did we take too long to get there? Sorry, John, if that was the case. But anyone who wants to deal with him should be aware of a certain selfish rudeness in the business plan.

They say they're available 24/7 but I called on a Friday at 5pm and they told me everyone went…read morehome for the day

These guys were great. I was visiting North Adams with my wife to see Mass MoCa and my car's…read morealternator died. I have a 1965 Mercedes coupe with a Chevy motor (and GM alternator). After diagnosing the problem, they pulled my car right in, and changed the alternator out right then and there. They were courteous, professional and the price was very fair. I was fortunate that the owner was a hot rod enthusiast! Thank you Dean's Quality Auto and Truck - you and your friend Dave (who helped us out at a local gas station), turned what could have been a lousy afternoon into a pleasure. John M

Terrible Business! I was in an accident and my car was towed here to be appraised and before it…read morewent to salvage. I could not go in myself so I sent a friend and these guys threw such a stink. I called Lisa, the owner, and told her that my friend was getting things from the car, and was told "it is a privilege for them to let me on the lot" and that "they didn't want to babysit someone going through my car". I told her I was going to tell the BBB about how they refused to let me on the lot and recover my property, and she hung up on me. Then they lied to my insurance company about my friend already getting things out of the car because they were trying to steal parts from the car! Nothing but problems with these guys and totally unfriendly. Would strongly recommend against doing business with this company and hope no one else has problems like I do.

Excellent service! Honest, intelligent, solution focused. I had to make some big decisions. Jamey…read morehelped explain the situation and help me process.

wonderful garage, Jamie is great. highly recommended. I have been going there over 20 yearsread more

Came in with my 2015 Elantra. Never had an issue before. They told me my 3rd break light was out…read moreand I gave them the go ahead to fix it. They came to me 5 minutes later and told me that there was a broken wire and they had to fail me. The light was still original, it was working last week, and that compartment had never been opened before. The wire was bright, shiny copper. It was clear it had just broken. They charged me $35, gave me a reject sticker, and told me they couldn't do anything. The kids doing my inspection were fresh out of highschool. Now I will have to pay probably $200 to get the wire fixed and I still don't have my inspection. Go somewhere with real mechanics and save yourself the potential problems.

While visiting Williamstown, my ailing car refused to start. The dealer I bought it from was a…read morefriend, willing to fix it or take it back. I had the car towed to Carpinello's, having been told it was a family-run repair shop. I explained that I'd like to get it running if possible but by no means wanted to undertake expensive repairs. When they failed to get in touch with me in the course of the day, I went to the shop and stayed in the waiting room for several hours to make sure I was available to discuss the work, but I never got more than vague reports about what was up and never had the chance to speak with the mechanic directly. In fact they simply replaced parts until they found what was wrong, and presented me a bill nearly three times what I had set as a maximum. When I protested, the owner was rude, vulgar, and ultimately threatening--said he would yank the new parts out of the car and leave me push it off his property. With no idea what to do (I've never had so unpleasant an experience with a merchant) I called the local police. The officer I spoke with told me that the shop had a bad reputation and suggested another garage. Ultimately I signed the car over to them rather than pay the bill, which was more than what I had paid for the car. In a final indication of the ethics of the operation, the owner's wife said as I filled out the paperwork that the good news was they wouldn't have to disclose to a potential buyer that the car failed emissions because of the way they obtained it. I don't go around trashing people--I think this is the only bad on-line review I've ever written--but I've never been so badly treated by a business. This happened some time ago, but the management is still the same.

My son ended up in a ditch - DEEP in a ditch - and these guys were there right away to get him out…read more The poor driver had to shovel a ton of snow to do it, and wouldn't even let us help. Their business card is now in my wallet for future emergencies!

Quick and courteous !! Clearly Driver Roger L is out to make sure his company gets a great review!!read more

I ended up getting 2 tows in the same day, one was long distance. Great service and friendly…read moreconversation.

Tim really saved the day when my Porsche wouldn't start and it had a major repair scheduled in…read moreAlbany. Loaded the "dead" car with exceptional care. Made my--and my mechanic's schedule. First-rate customer service at a great price! We will use him again.

I needed a last minute move to load 2 vehicles into a shipping container. She was there within 45…read moreminutes of me speaking with her with a great price. Especially for last minute. Service was EXCELLENT. I would definitely recommend her to my friends & family. If I ever need help again, I know who to call.

Stop looking at other Albany-area towing companies and call these guys. Seriously…read more I called the top 6 results for "tow truck company" asking for quotes on a tow from Albany to Colonie. Everyone else quoted between $170-$250 and either made it sound like an imposition, or like they'd be doing me a huge favor. I called D&P and the person I spoke to (I didn't get his name) gave me a cash quote with tax included that was SO much lower than everyone else. He said they'd just need one hour notice of whenever I needed the tow. I texted him (it's the number on the Yelp page) the info on my car's make/model/year/color, as well as the pick-up address, drop-off address, and the tow time requested. I made a note to text him again one hour before the needed tow just to reconfirm. He acknowledged receipt of both texts. The tow operator arrived a couple of minutes early and was ready to go. I paid him cash to avoid the 6% credit card fee, and added a tip (because service jobs are often so thankless). We were on the same page about where the car was headed, so I took off and let him do his job. My car arrived at the destination location 20 minutes later, in perfect condition. So I'm telling you -- save yourself the $50-$100 and go with these guys! They deserve your business, even though they have fewer Yelp reviews than other local companies. They are possibly just newer on the scene and still building a reputation. But they are prompt, they are professional, and most of all they are just truly good and decent dudes. Thank you, D&P!

I can't say enough good things about this company , Daniel specifically . He was helpful, patient ,…read moreand I felt that he cared about my situation .