My husband has been a guest at this amazing facility five times in recent years. I have always been…read moreso pleased as to the level of their service, their cleanliness ,and the quality of their food. They show sincere care of all their patients, and are all so very kind! The nursing staff cannot be surpassed, and the doctors are all very attentive and thorough. I cannot say enough about their dedication to all their patients and their families!

We were apprehensive about any skilled nursing facility when our care provider told us that my…read morehusband would be better off in rehab. He suggested one place for us to consider but it was not available. We were set with 24/7 care providers at home, but they couldn't do his IV medication infusion daily, nor could Sutter Home Care. I could be taught, but they wanted him to have intensive PT and he really needed a rehab facility for everything. Smith Ranch was the top one in my caregiver's book and their reviews said likewise. I talked to the senior management and, so far I haven't been told the same story from each. Each faculty is as good as it's oka ayvv

I stayed at the San Rafael Healthcare and Wellness Center (SRH&WC) for 20 days because I had fallen…read moreand cut a big gash in my right calf. After 4 days at Marin General, I needed to go to a skilled nursing facility and the MG staff strongly recommended that I go to SRH&WC over the other facility that my Medicare covered. It was the right call. All things considered, the stay there was quite pleasant. The facility was cleaned daily and more often as needed, the management staff was caring and professional, and the nursing staff were all wonderful, kind and proficient. I had physical therapy 3 times/week, and there is a small gym. Although I didn't take much advantage of it, the activities (thank you, Whyll and Cassandra) were varied and entertaining, ranging from live music, drum circle, bingo and trivia contests, and nightly movies. They even offered religious hours on Sundays. Something for everyone. I would be remiss if I didn't acknowledge by name some of the exemplary staff members (and my apologies to those who I'm not including -- again, they were all great). First, the management team of Macqueline Soliman-Plantin (Admissions) and Ana Benitez (Social Services) were absolutely wonderful: professional, thoughtful and caring. From their initial welcoming visit through to my departure, they handled all the paperwork and phone calls with my insurance company, ensuring there were no costly surprises. They were also terrific with my family and friends. I should also include Maddy Tyson (Receptionist) in the above list. She, too, was great, so kind, polite and professional. Everyone in the Nursing Staff (there were a lot) was professional, intelligent and attentive, so I will only mention a few names: Priscilla (Wound Nurse), Hector and Marie (RNs), and Wesley (CNA). I also want to thank the two Physical Therapists: Alex and Tricia. Two somewhat different styles, but both helped me build up my strength and balance so that I was able to be released after 20 days. They really helped me get back on track physically. Finally and a surprise, the food was actually quite good ranging from above average to excellent. (Not to toot my own horn, but I am a gourmet/gourmand and an excellent cook: I know delicious food, and I'm quite critical.) There were three truly standout meals: a tunafish salad, cheese enchiladas and roast turkey with gravy, stuffing, etc. All meals came with veggies and/or salad, and a starch (potatoes, pasta or beans). Kevin, the chef, put out different meals the entire time I was there, and I was able to have him adjust my meals to fit my dietary needs. Again, this was the only time I stayed in a skilled nursing facility, and I hope I never stay in one again, but my stay at SRH&WC was about as good as I think it gets, and much better than I expected. Thank you to all!

I have been a patient with San Rafael Healthcare and Wellness Center for three weeks, following a…read morethree-week hospitalization for congestive heart failure. The Center provided a smooth transition from the hospital to rehabilitation. The nurses are skilled and are supported by a team of doctors who provide quick response to any care issues. The Center also can provide ancillary services such as Podiatry, Dentistry, and Optometry. San Rafael Healthcare and Wellness Center is a smaller center, but it punches well above it's weight in services like physical therapy and food services. At the same time, it's small enough that a patient can know the whole staff by name.

In my opinion, informed by my own experiences and by witnessing the maltreatment of others,…read moreNorthgate's top priority is increasing profit regardless of how much their cost-cutting modus operandi and associated perpetual negligence puts resident/patients at-risk resulting in easily avoidable suffering, illness, isolation, malnutrition and even patient mortality all due to their far-too-frequent negligence and immoral, unprofessional lack of concern for client safety and overall health. To state it euphemistically, while there are Northgate staff who display a high level of caring, responsibility and professionalism, there is a statistically significant population of NG staff including medical doctors, upper management et al, whose lack of concern, engagement and failure to meet the basic CA expected standard of care is so poor that their disregard for resident/patients' well-being results in frequent severely undesirable outcomes. Failure to diagnose, failure to prescribe and failure to treat even the most obviously severely ill resident/patients who ultimately end up enduring a miserable day-to-day existence too-often en route to knocking on Heaven's door. One out of hundreds of examples: the single medical Dr. on-call here along with the D.O.N. et al decided that ignoring increasingly severe respiratory distress symptoms (i.e. the terrifyingly long death-rattle wheeze of a resident-patient discharged from a hospital to N-Gate to recover from a preexisting serious respiratory distress diagnosis) was perfectly fine even with multiple resident/patients testing positive for COVID-19 and then quarantined at the exact time this resident's breathing went from an alarming cause for concern to horrifying as anyone hearing his liquid-y death-rattle knew instantly that he was going to die very soon unless placed in the care of a specialist in a hospital setting and sure enough: Three days after he began presenting symptoms of the severe chest infection (COVID-19) going around - which I had suffered through for a full month yet unlike other residents I was not tested for COVID-19 until AFTER my symptoms were fully extinct - the poor gentleman expired. And on top of his preventable death, the actions of staff re: resuscitation were both inappropriate and far too late as they did not begin compressions until 30 minutes after discovering him unresponsive and quite dead but still warm; timing it so that they began resuscitation just as the paramedic arrived and sharply informed NG staff that they had failed to notice the patient's DNR (Do Not Resuscitate) bracelet and as this was not the first time such an incident had occurred the paramedic chastised the NG staff quite severely for once again failing to pay attention to important patient information details such as the fact that he did not desire resuscitation in the event of physical death and so on. The paramedic quickly reviewed an extensive list of past NG staff mistakes and warned them that moving forward they'd best keep their eyes on the ball so to speak or he'd be professionally, legally and morally obligated to file a report on behalf of patients made to suffer needlessly even unto death thanks to NG staff carelessness. The above is just one example of negllasuffering and/or death-via-negligence from a total population of disturbing instances of medical staff ignoring severe symptoms and pretending-at-responsible-behavior when in reality their actions reflected the unprofessional profit uber alles Northgate status quo. In short, Northgate Post Acute is the antithesis of a quality, responsible, caring and productive skilled nursing facility. Northgate Post Acute is an endless nightmare of criminal neglect resulting in needless suffering, illness, injury misery and even death. As others have noted, Northgate is not a place to send family and loved ones for any form of medical care as the LLC that operates Northgate and other Nor Cal SNF facilities cares nothing for the well-being of clients and instead prioritizes securing as much wealth as possible by billing Medi-Cal over $10k a month but providing super low-quality room, board and the absolute most inadequate forms of nutrition (food so bad you can't believ), diagnosis, PT, medical treatment and every other integral component of a skilled nursing or other medical facility. Bottom line: Northgate Post Acute is the antithesis of quality health care. And like a vast majority of U.S. skilled nursing, physical rehabilitation and nursing home facilities, cares nothing about providing healthcare (they will ignore their own Dr's diagnosis and specialist consultation orders for months and years, intentionally delaying every form of needed medical including imply "dropping" patients outright). Northgate is, in short, a prime example of the horror of the USA's for-profit health care system, the ONLY for-profit health system in the free world and the reason why our #1 cause of bankruptcy is healthcare costs.

Do not send your loved one here. My brother was at this facility for six weeks and was neglected,…read moremalnourished, and unattended. This facility has every sign of a negligent care facility which is criteria for a lawsuit: my brother was depressed, he lost 20 pounds because the food is inedible, he had bed sores, he had a bandage that was not changed for six weeks, he was hallucinating for lack of sleep because of others screaming all night, he was laying in a bed for 23 out of 24 hours, except for mandatory physical therapy, which was only done because it was mandatory. He was sitting in a dirty adult diaper for up to three hours before being changed. When the administration was confronted about all of this misery, "Alberta" said she was unaware. Go figure . . .

After an unexpected stay in the hospital, my husband was transferred to Marin Post-Acute for…read morePhysical & Occupational therapy. He was there for 2 weeks in early June of 2026. This facility was beyond our expectations! It is clean, warm & welcoming! The staff from the nurses & PT/OT to the kitchen & janitorial people, everyone were caring & respectful. The food was pretty good, too. We're so grateful that he was sent to Marin Post-Acute!!

I recently had a close family member spend two weeks at this facility after a hospital stay. The…read morestaff was so attentive, professional & cheerful. My family member went from not being able to walk or stand to walking on his own in less than two weeks thanks to the great care and physical therapy received here, at Marin Post Acute. The facility is clean and very visitor friendly. Our family couldn't have been any more happy with the service provided by this facility.

Bayside Marin is an excellent treatment center, I'd rate it #2 in northern California…read more At first, I didn't want to go here, mainly because of negative reviews and hearsay from an acquaintance, and corporate ownership. But I quickly changed my mind. I came here devestated by a very traumatic year of my life, in as much of a mental health crisis as I was in a substance one. Throughout the length of my stay, I was treated with understanding, patience and compassion. The bulk of their program is cookie cutter evidence based, but high quality. The employees at Bayside really care about their work, and their clients, and because of this it didn't have a corporate feel, even though they're owned by Acadia. What made this stay extra special for me was the therapy and one on one conversations I had with staff. I had the honor and privilege of working with the best therapist I've ever seen. When there's a true match with therapy it can be magical, spiritual. I have transformed into a better version of myself because of the one on one work with my therapist, whose intelligence, wit, patience, and compassion helped me to rise above and shine, despite facing some extremely challenging triggers in residential this time. When you can't fully care about yourself, sometimes you can borrow someone else's faith in you until you're able to care about yourself a little more. By the end of my stay, I felt more confident and centered than I had in a long time. I also wanted to say, the tech supervisor helped guide me psychologically and spiritually as I faced various challenges at Bayside, and helped revive my interest in spirituality, meditation and awakening. I had the best spiritual and psychological support I could have asked for, which I thought would be impossible after being at Olympia House in 2022. (Both are good rehabs with their unique strengths and weaknesses. I learned a lot at both, but they're not directly comparable, OH is a little more unique in terms of approach and programming. Bayside was extra meaningful because of the particular therapist I worked with, the behavioral technician supervisor I mentioned and the particular clients I bonded with. They actually listen to client feedback and I watched them make numerous improvements over the three months I was there. With that said, there is room for further improvement. Clients are shuffled over to the main campus from detox with very little explanation of where to go and when, which leaves freshly detoxed clients confused, angry, and feeling disrespected. I've been told they're working on fixing this problem. Scheduling glitches do happen, but that's true of any medium or large rehab. They do their best. And also, sometimes communication can be a little complicated between departments. No place is perfect. Gorgeous campus. Food was great. I was told this was a rehab for rich people who valued aesthetics over content, but that's not what I found here. They have some incredible talent working for them and client socioeconomic backgrounds are mixed. 2026 update: I've had to return to Bayside and things have only gotten better, taking my review from 4 stars to 5. A lot of mediocre therapists have left, replaced by excellent ones, and they have made subtle but noticable improvements to the programming. I'm SO grateful for Bayside Marin, one of the finest treatment centers in northern California and perhaps the country. Last. I would encourage people, strongly, to ask to change their therapist if the initial assignment isn't a match. I did, and it made all the difference in my stay.

The owner Tyler Hart the owner denied my to go to sober living I called asked why I have no answer…read moreand also I was an excellent customer there! I paid 110k and this is what I get he won't even answer the phone on why I'm not available to do. Not even the admissions team knows. That mean will be dealt with do not I repeat do not go to this place! They have teachers who weren't even teaching they were so short staffed and the medical team gave me and other patients wrong medicine. I have way more things I can say but that wraps it up Thanks Tyler good ceo

This is for the San Rafael location which strangely doesn't seem to have reviews on it…read more My child has a diagnosis that requires skill and care, Paradigm has neither of those. My daughter was given an administrative discharged after less than two weeks. In those 12 days she did not shower, brush her teeth, and staff claimed she had an eating disorder, was self harming, and was a risk of walking away. Upon admittance I tried to explain her auditory hallucinations and how they affect her behavior. She was eating outside to avoid overstimulation, has a compulsion to pick at scabs (which they deemed self harm, but did not address the wounds or encourage self care, her wounds were undressed and she was never given kind words or alternative ways to cope). The only time I heard of their concerns was an hour before they decided to discharge and transfer to a higher level of care that they claimed to have arranged which was an absolute farse. We were turned away when that facility said she was not a high risk and they did not have a bed. All of the factors the director and staff at Paradigm used to "qualify" her for a bed at this facility were not factual, just their assumptions... very bad ones. If 0 stars was an option, that is what they would get. My daughter left more at risk than when she was admitted. I was not prepared to have her home and she was not stable on medication which was the whole point of her admittance to Paradigm. It took a week to get medication started at Paradigm even though we had a plan and it's effects were not yet seen upon their discharge of her which is proof of their incompetence. Especially the way it was handled. Their skill level did not meet the needs of my daughter. My daughters psychologist was absolutely disgusted at the treatment we received by Paradigm.

Paradigm Treatment for Young Adults in San Rafael saved my life. The level of care available and…read moregiven at this program is much needed in the mental health residential world. You are safe there, your needs are met, you're given the utmost respect and support through this time of healing.

I attended Newport Institute's Bayview location during the summer of 2024. I was experiencing…read moresevere depression and suicidal ideations at the time I admitted. While here, I appreciated my sessions with my counselor and therapists. I was able to connect with the clinicians in the unique ways a residential setting allows for, and I grew to trust them with things I'd never previously opened up about. I also enjoyed many of the activities including art therapy, adventure therapy, swimming in the beautiful pool, acupuncture and cupping, horticulture group, and the clinical groups. I made connections with the staff and residential manager as well. Over the course of my time here, Newport became a home. In its safety, I processed my traumas and gained self confidence. I am doing well today because of my experience here. With all of that being said, this place was not perfect. The food was awful, and as someone with ARFID, I often went hungry. They made accommodations for me but took their time in obtaining food I was able to eat. Some of the staff were not the best fit for the job, causing us as clients to feel un-cared for while certain people were on shift. This location was short a therapist while I was there, and gaps were filled virtually, which was very challenging for me. Overall, I would highly recommend this location based on my experience. However, I am aware that the company is currently experiencing some structural changes that may impact its current quality of care. If you choose to pursue treatment here, I hope it is still as healing for you as it was for me a year ago.

I attended Newport bay view in the summer of 2025 and I had an amazing experience! I felt like as…read moresoon as I got their I was able to make connections with the clients and also the staff. Newport Bayview has amazing therapists, some amazing CC's that you can really bond with, they also have a school session time that is very amazing especially if u were doing college classes like me. The food was good from time to time but they always would accommodate for you if you had any allergies or any dislikes. The house is beautiful and you get to go on fun group outings as well! Newport was the first residential I have ever gone to and it was one of the best experiences when making a leap into recovery with my mental health and addiction. Since leaving Newport I have also been able to stay sober and have noticed a change in my happiness as well! I have also been out of their care for over 3 months now and to this day I still talk about all of the fun experiences I had while being their, all of the staff that i miss and just how well they treated me. Newport Bayview was hard going to at first but I don't regret my stay at all, 10/10 would recommend

My mom, Doris has been at South Marin Health and Wellness in Greenbrae for nearly 5 years, and I'm…read moreincredibly grateful for the care she's received. During COVID, she became very ill and was placed on hospice. After caring for her at home for 9 months, we were advised to find a long-term care facility. I briefly placed her at another facility in San Rafael, but knew within hours it wasn't the right fit. Finding South Marin was a turning point. My mom was diagnosed with terminal cancer, kidney failure, and dementia. The care, compassion, and respect she's received here have been exceptional. A special thank you to Kelly, the social worker, who is knowledgeable, supportive, and truly cares. Carina, the activities director, is also wonderful and brings so much kindness to the residents. All the nurses, assistants, and staff have been wonderful. I never imagined putting my mom in a SNF, but I feel very lucky she's at South Marin. As a former long-term care volunteer ombudsman, I also want to add some perspective. I've seen reviews mentioning delays in care. The reality is that staffing shortages are a widespread issue across the industry due to policy and funding challenges. That said, the staff here consistently do their best under difficult circumstances. Based on both my personal experience and professional background, I can confidently say South Marin Health and Wellness is a top-notch facility. Thanks team, I appreciate all of you!

My Mother has (unfortunately) needed rehab stays several times in the last few years at multiple…read morefacilities. South Marin is by far the best. Their PT (what she tends to need most) is terrific - the PT therapists seem to experience little turnover as the same individuals have provided PT for my mom over several stays. Despite being very busy, the social workers are also very helpful. And Dr. Susan Nguyen (the hospitalist there) is wonderful - caring, smart, and on it. Rehab isn't fun, the facilities are all really busy and frustrations are inevitable. But we will keep requesting South Marin when my Mom needs it b/c it's the best around.

I had an excellent experience with the admissions office. Shahil was outstanding to work with very…read moreprofessional, respectful, and genuinely helpful. He provided clear information, was patient with all my questions, and made the entire process easy to understand. It's rare to come across someone this knowledgeable and courteous. Great overall experience

The care seems average, & missing items all the time. Suspicious of staff or visitors stealing…read morepersonal items, especially if they were new and gifted to patient - resident... Specifically clothing items or food delivered and fragrances for special occasions or Mother's Day. Very hurtful for the resident to hear that things were missing!

This is a place for people who are struggling in their lives to find a bit of peace. I've never…read morebeen treated with anything but the utmost respect and kindness. I hesitated for a moment to put my personal business out on Yelp of all places, but when I saw the ridiculously wrong, personal spite motivated reviews I thought I should say something. The clinic works within the boundaries set BY THE STATE. These rules are changing. IT IS MUCH EASIER TO GET TAKE HOMES NOW, ESPECIALLY IF YOU HAVE A JOB OR DISABILITY. They are enacting harm reduction in a way I haven't seen from any other clinic. You don't have to be "clean" to get help. They will meet you where you are. Are they perfect? No, nothing is. But I'd like to say to the review complaining about having to go every day: would you rather go to the clean, safe clinic that is always there or spend your day hunting down a dealer who sells you something that might kill you? Your choice. They will get you help, they will get it paid for if possible and they will treat you very kindly. What else could you ask for? Save your own life.

I worked at this Methadone CTR as a nurse, and it was a lot of favoritism/office politics going…read moreon in this facility. My first week there I spent over $126 on Andrea the pregnant girl at her baby registry, I sent Dee as Zelle for $100, and I gave Angela a purple puff vest from Macy's. They all took my gifts and still treated me like****. Receptionist/Mgr Angela, acts like she's a nurse giving the orders, and the lead dispenser "D" states they couldn't function without her. I will PRAY for all three. . If you plan to succeed here, you, have to learn how to kiss both of their*****. I went back to clinics to stay a Real Nurse.