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    Center For Advanced Urology

    2.3 (3 reviews)

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    Brandywine Urology Consultants - Brandywine Urology Consultants

    Brandywine Urology Consultants

    1.4(5 reviews)
    13.8 mi

    Do not waste your time!!!! This practice has gone down hill and you will be frustrated as a…read morepatient. I have been trying to make an urgent appointment for 2 months and I have been hung up on, ignored and now day of appointment when I show up I'm told the dr isn't in and we have been trying to reach you which was a lie!!! I received multiple appointment confirmation emails and text messages and even requested to pay my copay, which I did, for an appointment they weren't keeping! Stay away from this practice!!!!

    My primary care doctor recommended I see a urologist and suggested Brandywine Urology Consultants…read more(BUC). I made an appointment and, as seems typical these days, had to wait for about one month before I could see a doctor. Prior to my appointment (a few days in advance) they sent me a link to complete a very lengthy medical history form (a good idea) which they said would be reviewed with the doctor on the day of my visit. On said day, I arrived about 20 minutes early, assuming I'd still have some paperwork to complete. I gave the receptionist my ID and insurance card, as requested and she scanned them both, then told me I don't have a referral from my primary care. I guess when they sent that long questionnaire, which also asked for insurance information, it didn't occur to them to confirm if I had a referral or to suggest that maybe I'll need one. OK. No problem. I immediately called my PCP and asked them to send a referral. My PCP called BUC (I was later told) and told them they're working on the referral and it would arrive in about 20 - 30 minutes. OK. I'm waiting. At the hour of the appointment time, the receptionist asked me "how sure are you that your doctor will send the referral?" She asked this as she suggested that I sign an "insurance waiver" and be seen by the doctor but I would get billed and would have to work out the payment with the insurance company later. WTF! You know I have insurance. You scanned my insurance card! You spoke to someone at my PCP's office. At about five minutes past the scheduled appointment time, she then asked me, "what do you want to do?" I said I'm not signing the insurance waiver so I guess I'll just go. And I left. I called my PCP's office and asked that they not send (or withdraw) the referral to BUC and asked about another practice that I could go to. They actually called another practice who said they could see me in relatively short order and they'd send the referral there. I look forward to hopefully a much better welcoming experience at the other practice. (And btw, the referral was indeed sent before my appointment, but it must have gone astray on BUC's end).

    Center For Advanced Urology - urologists - Updated May 2026

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