This is the only branch and all of North western Arkansas, I have to drive over from Hot Springs…read morenational Park, but I've been with Chase for many years in my previous home state and this one is just as friendly, well staffed, professional, and prompt as my homebase branch.

Its not even this branch in particular. Its the mobile and online and over the phone customer…read moreservice...its horrible. I wouldnt advise anybody to bank with them.

Love this bank.. just wished there were some outside the state of Arkansas. . They also offer a…read morecredit card with low rates pending on your credit score and line of credit.

I've had my account for 7 years and this has been the most inconvenient bank to use locally. It's…read morebad enough using usaa and not having branch locations, but to have one. In town. That is never open, especially on Saturday. You know the day people shop and have off work? Can't even receive or deposit money so I have to wait 3 days because of a holiday for them to process my paycheck they received two days ago .they also steal money from your checking every month if you're using it for a savings account and let the money sit. $5 every month til there was nothing left and they closed the account for no funds. Yes. Because you took it all. Thieves.

i have an account at the Cabot, Arkansas Simmons Bank for side jobs that i do, and in 5 years I…read morehave never had an unpleasant experience. They are always courteous, helpful and honest. I would highly recommend them.

The worse experience ever!! My car was financed through AFCU and was involved in a car accident on…read moreNov 17, 2024. My insurance paid over 90% of my car loan off and the portion left was to be paid by my Gap insurance. Since the car was a total loss i was under the impression that my insurance would cover the damages. To my surprise since a small balance was left AFCU took it upon themselves to report my account as delinquent which effected my score 50 points. The response from Jordan Sereal from AFCU was UNREAL and very UNPROFESSIONAL. She stated that i could dispute it with the credit bureau and get it removed. IT never should have been reported in the first place since my case was still ongoing! I reached out the President Rodney Showmar and explained my side of the story and he has yet to respond! This business gets a F in my book for Customer Service. This isn't over AFCU

Saidee McCaa assisted me with an auto refinance loan. I was impressed with her knowledge and…read moreprofessionalism. It was a perfect meeting, every aspect was so smooth, all thanks to Saidee . I am sure I now have a financial service representative that will be helpful in the future. I would give her the highest possible score for her assistant. Saidee was perfect.

Complete and total failure on every level. They provided misleading and useless information,…read moreeffectively delaying my transaction by more than a week - with absolutely NO explanation!! If you like being lied to and disappointed, then this bank of ineptitude is perfect for you!

As a small business owner I'm at this branch quite a lot. The people are super friendly and very…read morehelpful. They know me on first name terms and go out of there way every time I'm there. I honestly feel like they care and do there best to make sure money is in safe hands!!!! Keep up the great work guys

Overall, the worst experience either of us have ever had in purchasing a house. I would never…read morerecommend this company to anyone that's looking to get a mortgage. I'm not sure which was worse, the unorganization, lies, not answering calls or the final threat of refusing to fund the loan the day of closing. Maybe my clue to how bad things were going to be should have been when I was told that I would be electronically signing things for my Dad and if anyone called from underwriting with questions to not let them know that my Father wasn't signing or hadn't reviewed any of the documents. I helped my Father with getting his mortgage. Things went smoothly at first and then completely fell apart about a week prior to closing. We were told within the first ten days that they had all the documents they needed from him and that we were just waiting on the appraisal and underwriting to be completed. We were never informed that there was two different companies doing underwriting. Closing didn't happen as scheduled and we had to work with the seller to be able to store things in the house while we waited for closing. Bob and Annette, from the Joplin office, tried to say that they had asked for documents and I had never sent them. I forwarded two e-mails from Annette in which she stated that she had all the documents from my Father. Closing date was moved from May 4th to the 7th and then to the 8th and he finally closed on the 10th. Every day was a different excuse as to why we couldn't close. The underwriting from the second company wasn't back, computer issues, needed additional documents, it was never ending. I finally called Little Rock and spoke with Scott McElmurry and got him involved. I told him that due to Bob and Annette's mistakes this was costing us an additional $200 a day for a hotel and storage and expected to be reimbursed for anything past the 7th. On the day of closing, Bob called and told me that he would put $300 towards the closing costs and if I didn't accept this amount, he would not fund the loan. At this point, I felt like we didn't have a choice. My Father had spent a week in a hotel and spent $600 in storage fees. Bob and Annette had over a month to work on this file. It seems like neither one of them took the time to make sure they had all the documents they needed until the last moment. I mentioned to Bob would be nice if they had a written checklist they provided to clients so they could know what was needed and would have written documentation. I was told in the past they had provided this to clients and needed to start doing it again. I also told Bob that they needed to let clients know what to do and not do during the loan process. He said they usually do this when they have the client sign the loan and since they mailed the documents to my Father and didn't see him during the signing process, it wasn't mentioned. We found out at closing why we had to deal with two different underwriters. Little Rock Mortgage sold the loan prior to closing and we had to go through their underwriting process too. I have never worked with such an unorganized company. They pretend like they have the clients best interest at heart, it's all pretend. We told them from the beginning that my Dad was selling his house in Texas and would then be paying off the mortgage. They told him to wait nine months before paying off the mortgage so they could get their commission. They reiterated this to us several times. When I spoke with Scott, I told him about this issue. He said it shouldn't have been said to us and if they knew he was going to pay the loan off early, they shouldn't have given him a loan. In the end, Little Rock Mortgage doesn't care about their clients or helping them get loans, it's all about their commissions.

My ex wife and good friend just spend over a month filling out paper work and got approved for an…read moreFHA loan with Tara Walker at Bank of Little Rock mortgage. The wednesday before Thanksgiving (we were supposed to close on Monday) they informed Jenny Delgado my ex wife that because she was buying her mothers house that she would have to live in it for 6 months to get the FHA loan. It was a clear mistake on Bank of Little Rocks part that cost Jenny and her mother thousands of dollars and countless hours. These are the type of situations you expect experts in their fields to be aware of and not be sprung on you at the last minute. Although their mistake wasn't on purpose they offered no solution other than providing 15% down or waiting 6 months. Unacceptable. Roli Delgado written on behalf of Jenny Delgado