When I got the ticket, the truck lights were off, the music was full blast to the point I couldn't…read morehear myself think and the food crew didn't start my order until more people ordered. The food ticket even has the wrong times so there is no accountability, food safety (gloves), refunds for terrible service, and it was about a long wait for basic things.
To the owner: the receipt says 12:52am, I started waiting around 9:45pm. By the logic you gave me, it should take 3 hours to make 6 cookies? That doesn't make any sense. Any commercial cookie place pre-bakes their cookies to lower the wait time for their customers.
I love hiphop, I love music blasting. I'm hard of hearing so if I can't even think straight from the sound after being particularly deaf that's something.
How did I know they were not wearing gloves? I asked them 2-3 times during the allotted time and when they answered they were not wearing gloves. Went I went the final time to the window I was watching the worker put our cookies in a container without gloves and he handed them to me.
We didn't even eat the cookies because I didn't see gloves on at any point of the process.
The reason for the 0/5 stars is the service ordering was odd, no one greeted me, the lights were off when I ordered for a good while. The cookies took way longer when they could be pre-made to quicken the customer experience. More visibility of the windows to see the actual process of all the food would help customers feel rest assured basic food safety and prevention of cross contamination. And lastly, good customer service of all guests. We want good food, we want excellent cookies. That was not my experience, in any of the process.
7/20 update:
As a customer, waiting 30 minutes to 2 hours for 6 cookies is way too long. Even if they are the best damn cookies I've ever had, no way am I waiting outside that long for them. I'm not telling you how to run your business, I'm giving you suggestions based on my terrible experience. Again, the cookies were so gross I left them in the trash can at the hotel we were staying at. It didn't matter if it was a woman owned, white owned, or anything, my experience was one of the worst experiences ever ordering, period.