I sold them by 18 karat gold ring with a big blue sapphire on top. Their payment to me was very…read morefair. The second time was they fixed the clap on my Saint Anthony's chain excellent jewelers

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

My husband and I stopped in today to get our wedding rings cleaned and polished (purchased at…read moreClark's, which was an amazing experience all on its own, see my prior review). He does such a great job cleaning, polishing and in my case throughly inspecting my diamond. It makes me feel really good about not only our original purchase, but about the maintenance they receive there. As a bonus I walked out with the most beautiful pair of sapphire earrings ever. I'd been hinting that I wanted new earrings and these were just waiting for me. My husband is amazing, but so is the selection at Clark's. And the owner makes it so easy and pleasant to do business, truly stressless. It makes me happy to support such a great local business and I'm always thrilled with the outcome of any visit.

Michael did an excellent job getting my watch up and running. Easy to work with.A+++ FYI also buys…read moregold.

From the moment I stepped through the doors at FWCJ, I knew this would be different. The store…read moreitself feels inviting, stocked with a selection that seems to go on forever, yet the true heart of the experience is the people. Donna greeted me with a genuine warmth that told me she loves what she does. She's incredibly patient, taking the time to explain the nuances of history in the antique pieces, the metals, stones, and settings in a way that makes sense. She encouraged curiosity, inviting me to try on anything that sparked joy, no pressure--just possibilities. Brandon and Sean kept the energy high with their easy smiles and readiness to help whenever needed. The whole team made it feel less like a purchase and more like a thoughtful journey toward something meaningful. When we decided to upgrade our wedding rings, the experience only got better. I found a beautiful Art Deco piece that just fits what I was looking for perfectly. We both found pieces we love, the price was fair, and the service was flawless from start to finish. If you want a jewelry shopping experience that's educational, stress-free, and truly welcoming--where you're treated like family--this is the place to go. Five stars from us.

I stopped by FWCJ today to inquire about a small jewelry repair. Every person I encountered was…read morefriendly and helpful. Sean had the time to fix my earring in a matter of minutes. Their kindness, generosity and efficiency was impressive. Thank you FWCJ for your wonderful service.

So far so good! Thought I had a platinum ring to resize and it was white gold! Whew... platinum was…read morereally expensive. They actually called me and enlightened me! That was awesome! Great folks. Waiting till my ring is done now.

I've now had a couple items repaired here and the service is always great. Will continue to come…read moreback for jewelry repair.

Great customer service. Nice selection of retail. Gold and silver. I had a battery put in my watch…read more Super fast and fair price

If you want to watch your $1,300 watch get damaged, then I would definitely recommend this…read morebusiness. I came in for a simple adjustment, but when I got my watch back, I noticed the wrong pins had been used, and they were already falling out the very next day. There was also a dent in one of the links. We took it to a different shop, where they replaced the pins with the correct ones and showed us that the original pins were bent and in poor condition. When we called to request a refund, the situation only got worse. The owner yelled at us, insisted we were wrong, and was completely disrespectful. I've never felt the need to write a Yelp review before, I'm usually someone who lets things go, but this experience was different. I've never encountered a business owner who reacted so unprofessionally. If this had been handled calmly and professionally, it could have been resolved. Instead, the lack of accountability and poor customer service made things worse. I'm not one to question someone's expertise, but sometimes it's important to set ego aside and actually listen to your customers. I will not be returning.

Lapis is awesome sauce! Nora was so patient and helped me find what I was looking for and gave…read moregreat recommendations. I also had an manufacturers issue with an earring months later and even when the maker wouldn't help with a fix Lapis took it back and made some very reasonably priced alterations with their bench jeweler and sent it back to me. Cannot recommend Lapis enough

What a beautiful store with the most helpful and knowledgeable staff. Overall, a wonderful…read moreshopping experience.

This jewelry store is amazing. My spouse inherited a watch from his father. It needed a new…read morebattery, two links removed, and an external cleaning. We left it over night and they accomplished everything, but only charged $5 for the watch battery! Amazing service.

Over 7 years ago I needed/wanted something engraved [very personal] and I was prepared to hear --…read moreprobably a no. And all I got was YES. And I mentioned it to friends and they seemed surprised - because they already knew Connections. On a personal level, I will never forget their kindness. I am name challenged kind of like being geographically challenged. But I'm not sure that that means they won't be nice to you. I feel you're treated the same, but do you spend zero dollars or a whole bunch of dollars they will treat you the same make it visible.

Ben Bridge is second to none in the PNW ... we have been to many BB locations over the years for…read morecleaning, maintenance, and new purchases, and Tacoma is no exception to their legacy of excellence. Most recently my ring somehow got "squished" an had taken on a slight oval shape and my primary stone was crooked! I was so worried the stone might fall out and be lost forever. My husband purchased the lifetime warranty 10 years ago and it is worth every penny! I took my ring in and less than 2 weeks later, it was returned to me looking absolutely brand new. I am SO grateful!!! We will always choose Ben Bridge when we have a choice and need a quality jeweler that will treat us with respect and kindness.

Went in for a watch battery change. They really don't like changing batteries, except they are not…read moreupfront about it. An employee told me "we send them to our headquarters in Seattle, is that okay?" To which I replied yes. She then said "it will take 3 weeks, is that STILL okay?" Went to another store, and while I was at it bought an automatic Tag so I don't have to deal with the BS anymore. Moral of the story is you never know that $50 sales you are blowing off might be a $5000 sale you lose.

I wish I'd found them prior to having my engagement/ wedding rings designed at another jeweler…read more However, I was referred to LeRoy Jewelers to have them made into a set, then later to have a new setting for my diamond. We couldn't be happier. It's gorgeous!!

They recreated my husbands engagement ring. It took a minute but the finished product was perfect…read morefor our wedding anniversary

The name tells you exactly what it is-- a place that buys precious metals. I had some jewelry and…read moresuch that I wasn't wearing, so I decided to sell them. Perhaps I could've gotten more, but I wasn't pressed to do so. Just be aware that you might not be getting the most for your items, but it's likely better than what a pawn shop would offer. Your item might be scratched and etc if they need to test it further, so don't bring anything you wouldn't want that done to. They also won't buy every single thing even if it's genuine, as I saw a woman before me turned away and told to sell her item online. I had an appointment but ended up waiting in line, as you can't get inside unless they buzz you in. There were several of us in there at once so I guess if the people waiting don't look too sketchy they will let more than one inside. (Price Range)-- $30+ (Services)-- they buy gold, silver, jewelry, and other precious metals. (Location)-- located in a very busy shopping area near Chick Fila. The parking area is very small, so I parked a little further down and walked over. The area seems to be decent in terms of safety, but given the nature of this store you should still be aware of your surroundings and try not to flash your valuables. (Experience)-- I assumed the worst but I actually had a very good experience. The woman working behind the glass was friendly and gave me a decent deal. I recommend this place, and I would also come back again.

Great place to sell locally . I'll definitely go back anytime. Very polite and good pricesread more