I am writing this post in protest of your inconsiderate, insensitive, cold-hearted policy, refusing to allow rescheduling of your cruises, at this time of global coronavirus epidemic, a horribly irresponsible policy which is putting people's actual lives at risk.
My husband and I have scheduled a 7 night Caribbean cruise a few months ago for this March, long before the World Health Organization had announced the coronavirus is a global health emergency, on January 30th, 2020.
Here are just some of the developments in the last few days:
1. Mexico, which is our main cruise destination (our itinerary has 2 port docking destinations planned there), .
Link: https://apnews.com/a7d2aaac19fc3022ba686ba91e7d4395
2. On that same note, the US administration announced today they're considering "very strongly" shutting down the border with Mexico, due to the coronavirus hazard.
Link:
https://thehill.com/.../485297-trump-says-administration-is-v...
3. The State Department issued a travel advisory on the coronavirus, specifically referring to cruise ships, saying: "U.S. citizens travelling by ship may be impacted by travel restriction affecting their itineraries or ability to disembark, .
Link: https://travel.state.gov/.../novel-coronavirus-hubei-province...
4. A few days ago, both Jamaica and Cayman Islands (which we also have a port docking planned in) had denied permission to disembark an MSC cruise ship, in fear of the coronavirus.
Link:
https://www.nytimes.com/.../02/25/tra.../cruise-ship-corona.html
5. In the event of even a single person showing coronavirus symptoms on the ship - the entire ship will be quarantined, holding all passengers in isolation for weeks, preventing them from going back to their families and jobs. I don't need to be a doctor, to understand that at utmost certainty.
6. Your coronavirus on-boarding protocols are counting on the knowledge, memory and honesty of the boarding passengers, in order to deny boarding of those who came in contact with people from coronavirus stricken countries over the last 15 days. Well, in this serious matter of life and death, it's just not good enough.
We have contacted you numerous times over the last couple of days, practically begging you to reschedule our cruise. Not cancel, you get to keep our money. Just reschedule to a better time in the future, after this health risk passes. All we received were arbitrary responses, insensitive reciting of your refund policies, as if we're talking about a standard "I can't go" situation, and not a global health crisis.
We have paid a lot of money for this cruise. Your passengers have worked hard, for a very long time, saving every dollar for their cruise. They can't just throw away their money in the trash. By insisting on your draconian policies, you are forcing them to put their lives and health at an actual risk. They will also have a very hard time enjoying their vacation constantly fearing for themselves, and at a high likelihood won't be able to disembark at the ports they've been planning to visit, due to this situation.
This is our very first cruise with you. I have to say - never in my life have I seen such a selfish and greedy attitude, from any business or service I've ever used. read more