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    Celebrations Studio

    5.0 (1 review)

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    11 years ago

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    Little America Hotel - Double room

    Little America Hotel

    (664 reviews)

    $$

    My overall rating for Little America Hotel Flagstaff is 3 stars…read more I want to start by saying that overall, many of the staff were kind, and I've stayed at this property multiple times before with good experiences. The rooms are clean and comfortable, the beds and pillows are amazing, and the views of the Coconino Forest are beautiful. I also really enjoy the heated pool, the walking trails, and how convenient the location is to nearby stores, gas stations, food, and the highway. However, this stay started off on a rough note during check-in and unfortunately impacted my overall experience. When I approached the front desk, the representative (I believe his name was Hudson) had just been warm and friendly with the guests ahead of me. But when it was my turn, his entire demeanor shifted. I greeted him politely, introduced myself, and asked how he was doing--he didn't acknowledge my greeting at all. He became very robotic, avoided eye contact, and rushed through the process in a way that felt uncomfortable and dismissive. The interaction continued to feel tense. He spoke quickly, made assumptions about my payment method, and presented documents to sign without explanation or engagement. The only time he made eye contact was when emphasizing rules about no smoking and no pets. I had previously called to confirm that I could bring my cat, who is an emotional support animal, and was told that would be allowed with documentation. When I explained this, he became agitated and insisted I must have spoken to a third party, implying the information I received wasn't valid. After requesting a manager, the situation shifted, and I was eventually allowed to proceed with a one-time fee instead of a nightly charge. However, the interaction felt unnecessarily difficult and uncomfortable. What made this experience more concerning was something I observed after checking in. When I connected to the TV system, I noticed that one of the device names visible on the network included a racial slur. Guests do not have the ability to rename these TVs--they are pre-programmed--so this is something that had to come from within the organization. That was extremely upsetting and unacceptable to see in a professional environment. It's 2026, and people are still out here using racial slurs, spreading hate instead of love and kindness. I'm not interested in being in environments that feel stuck in the past. I want to be around warm, welcoming, modern people who choose unity over division. This is the main reason I cannot rate this stay higher. While I understand that not everyone reflects this behavior, it raises serious concerns about oversight and accountability. Management should be more attentive to what is happening within their establishment, especially when it comes to creating a respectful and inclusive environment for all guests. It's disappointing because I've enjoyed staying here in the past. However, based on this experience, I don't feel comfortable returning and will choose to spend my money elsewhere moving forward.

    Beautiful rooms with reclaimed wood headboard and desk…read more Spacious with great grounds to walk around on. Stayed two nights and used as a home base for Grand Canyon adventures. Highlight of the trip!

    Total True Value Rental

    Total True Value Rental

    (12 reviews)

    Brian was GREAT to work with regarding brush Wacker rental. Returning it was easy, the staff are so…read morepolite, friendly and knowledgeable. Great job guys!!

    I had a very poor experience with Total Grand Rental. They rented me a broken woodchipper, and then…read morerefused to provide a refund They charged me a $350 rental fee for broken equipment, which I had returned within an hour. I had been a loyal customer for nearly nine years. Over this time, I have rented various pieces of equipment, such as floor sanders and excavators, and purchased tools including axes and a chainsaw. On this occasion, I rented a six-inch wood chipper. The chipper was unable to grind even small branches under two inches in diameter, which indicates significant mechanical issues. Upon discovering this problem, I immediately contacted their staff. I was instructed to return the equipment and assured that I would be "taken care of." Upon returning the chipper within an hour of receiving it, I was informed that the only other chipper available was also inoperable, making it impossible for me to complete the work as planned. The next day, I spoke with Brian, the owner. He informed me that he would not provide a refund for the rental. The fine print on their contract indemnified them from any liability. Equipment issues may occur from time to time, but a reputable business takes accountability and seeks to make things right for its customers. This business is happy to take your money, but will not be there for you when something goes wrong. I paid for a service that was not provided.

    Celebrations Studio - eventservices - Updated July 2026

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