Yelp doesn't give me enough space for my 3 1/4 page review, so I'm going to try and condense it. After finding out that they would work with my finance company for this project, I met with the Salesman/Supervisor for getting sod and steps. I was told they could do the slope on one side of the yard that I wanted when they did the grading. He didn't measure the property, said he got my measurements online. RED FLAG #1!! I asked if they were going to tack down the sod and he said "no, they sew it". RED FLAG #2. I asked if they were going to kill the weeds before they graded the yard. He said no, they scrape enough off the top and that takes out the weeds. RED FLAG #3. All of the other companies I spoke to were going to kill off the weeds a week or two prior to grading. I didn't go with my gut, because my neighbor was wanting the clay to stop running over into her yard when we had a heavy rain, so much so that the HOA was involved, so I was stressed to the max and had to use Cedar Ridge. HERE'S HOW IT WENT: because the yard wasn't physically measured, after several deliveries, there was never enough sod brought. Even though I was told the Supervisor that there was enough sod the first 2 times. Because my yard wasn't tacked down, when it poured down rain the night after the first sod was installed, the sod rolled down the two side hills. They wouldn't regrade it, just put dirt in the deep ruts and put the grass back on top of it and tacked it down this time. Now it's bumpy and not smooth to run the mower over. And the Steps, oh the steps!!! The supervisor marked the area for the steps and left. The steps were installed one whole step apart from each other. After talking to Steve, the big boss, he said that he would redo the steps, but would have to charge me $265 for the 5 stepping stones and the labor to redo the steps that they did wrong to start with. I just wanted to get it done, so I agreed to pay it. Steve said that he wouldn't schedule them to finish the steps until after we released the money from the finance company for the work that was already done, but the job wasn't completed. Feeling like we had a gun to our back, we released the money. I called him the following week to remind him that the money was released, and he scheduled the steps. I told the guys that came out I wanted them leveled, so they went to their truck and got the level out. Unfortunately, they never lined up the steps, so they're not straight going up my hill and they are even more crooked than the first set of steps. A second Supervisor called me when they were finished and asked how I liked it. I told him that they are still crooked, but I'm done!!!! POSITIVES, the Supervisors that came out, Nathan and Will, the guys and gals that worked on the yard were nice and mannerly. The Sod is doing great in most areas. But I wouldn't let this company do any Sod or Hardscape for me and I wouldn't recommend them to anyone! read more

Our subdivision uses them. We have had grading issues, irrigation issues, lawn maintenance issues. They cracked our siding. They broke our neighbors fence. Once our subdivision is finished & we have our own HOA- we are looking for a new company. read more

Absolute terrible customer service skills from Steve, the president of the company. They were hired by my community to fix my issue with the flooding in our backyard, and instead came being pompous assholes and didn't fix the issue proceeded to argue with us as well, causing extreme dissatisfaction. If I could give them zero stars, I would. read more

They installed the landscaping and irrigation system at our new home in Seneca June 2020. Right after the lawn was installed I let them know that I was not happy with the quilt like appearance, due to the different heights of grass in the sod pieces. They said to let it grow in. Cedar Ridge handles the monthly maintenance. In November 2020 I again addressed the issue of the grass and Kevin said they would fix in the spring. Finally Cedar Ridge came back in May 2021 and tried to cut out all the low areas. I expressed to Kevin that the whole front lawn should be removed and that I didn't think their piecemeal approach would work. Kevin assured me that the install crew would make sure all the cutouts would be hand dug to the correct height and they would address the other areas that were missed. Kevin assured me that Cedar Ridge would make it right and give us a lawn that they would be proud to put on their website. Lawn actually looks worst than before. No adjustment to the holes were made and whole edges of sod pieces are elevated above the adjacent surfaces. The entire front yard needs to be replaced. They are not responding to texts or emails and I have filed a complaint with BBB. I guess the next step is an attorney. Sorry I could not include pictures, they are actually laughable. read more

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Our subdivision uses them. They did grading incorrectly. 7 months later after numerous appointments they finally came to resolve the issues. Again after cancelling and no show. The original plan that was agreed could not be done because the person did not sight correctly, so agreed to a different option. However what the crew did was exactly what was not agreed to. read more