Dr. Cassidy and her staff are phenomenal! She treats myself and my mother. She takes her time to speak kindly and with a great deal of knowledge during our visits and through the portal. We plan to use her as long as she is taking patients. Also, the office staff are welcoming and friendly. They are efficient and helpful. A huge thank you to them all. read more

This doctor's office is the most uncaring uncommunicative incompetent group of people I have ever had the displeasure of coming across. Dr. Rosalie Cassidy and one of the staff named Elizabeth are responsible for my autism spectrum disorder daughter being without her medication for over a week. Dr. Cassidy's direct quote: "it's not life-threatening to go without medications for a few days". No, but they aren't the ones who have to deal with the behavior changes in a young adult who's just gotten a brand new full-time job and starting two new classes without her medication she's been on for 13 years and with a simple solution to solve the medication problem and they flat out REFUSED to do it and could care less that my daughter is without medications until we can find our own solution. Again, they are extremely uncaring and take a couple of days to respond to urgent messages, when their system even works. No surprise this terrible office is run by Ascension! If you value your health, 100% seek care elsewhere and do not come to these horribly uncaring people! I am a retired ER RN of 34 years and I know what to look for in this business and these people DON'T have it! read more

100% + recommendation!!! I can tell you I'm a Nurse for over 20 year's, and honestly when I call I Always get squeezed in. The entire experience from the Front Desk, NP's, and Dr.'s has full understanding that we know ourselves better then anyone. They give the full attention to every detail, listen, and hear me. Believe me if you are in the Medical Profession you understand what I'm saying... we are extremely particular who, what, when, and where we go. I drive 1/2-45 minutes to remain with my Provider!!!! I highly recommend each of the Providers. read more

Pharmacy called me late January and said they'd been sending notices to my doctor's office since Jan. 9th without a reply and that I needed to find out what was going on. I contacted them about refills and pre-authorizations and - today - over TWO WEEKS LATER - I get a call telling me I needed to come in for a visit. I then said I'd already been in for a visit on Jan. 27th -- did I need to come in again? Confused reply. CPP said they'd try to turn in the pre-auth this week, but I pushed for later today given it had already been so long since I wrote asking about it. I was told "maybe" today. Doctor is great, but the CPP admin work is totally unacceptable. read more

Dr is brilliant but you will struggle to get results if questions answered. I left a review on Google and the office called me back. I've had 2 EEGs with this office and I've waited 2 months to get results, 2nd one was on Nov 4-6th and still have no results. I spoke with the office manager and shared my questions, she said someone would get back to me with answers the week of Dec 16th. No one called, I followed up by leaving a message for the office manager on Dec 19th, still no callback or answers to my questions. I had an MRI Dec 20th, it's Dec 30th and no results yet. I'll likely leave this office once I have the results to the tests ordered. Very frustrating to manage your health with this office. I'm on medical leave trying to get my health in control with a new epilepsy and POTS disorder, this is making it difficult to make progress. read more

was my pcp, had as assistant examine me. now my nissen fondiplication has slipped. she dropped me as a patient, they withdrew my access to my records. i even showed them photos. no wonder they closed this office down. but had plenty of other offices and Doctors. i am sorry but this doctor did not have my care in mind. and still doesnt. i reported the injury right afyer her student did it. this isnt new info i have filed a complaint with the Texas state board! they will be dealing with this care My PCP was Mamatha Bollineni! would never let her near me again! read more

Recent change to Ascension. Easy to work with once you get on the Ascension portal. Saw Dr Rosalie Cassidy and really happy with her and overall appointment. Thanks to all in the office. Great experience and appointment! read more

If I could give them a 0 I would. Worst experience I've ever had at a doctor's office. To start I called ahead to let the office know that I was running 10 minutes late because my car battery had died, they told me no problem then when I walked in 11 minutes late they canceled my appointment. So when I come back in for my new appointment I wait in the waiting room for 45 minutes after my appointment was supposed to start. THEN I ask for additional tests to be ran and the doctor says "we don't have time for that today you'll have to come back" so now I have to pay another copay? Finally I was told my results were back Tuesday before the holiday, waited the whole day and never heard anything back. I call back Wednesday to find out the office is closed and now I have to wait until Monday for results that were ready a week ago. Worst experience I've EVER had. read more

Another 'gone corporate' office. Can't reach them through that stupid portal that doesn't work. Unable to get through on phone. Calls not returned. On third doctor in a couple of months. And they want me to come in to 'meet' them. I was just there. Any of these that use Athena is worthless! Can't get my prescriptions updated. read more

My wife and I have used doctors/ nurse practitioners/physician assistants in this organization from before they were 'acquired' by the current corporate-like entity. So far we've lost 5 different primary care physicians. Only 1 of them was able to get CPPA to send a timely notice that they were leaving. The other 4 were complete surprises and CPPA's intention was to just route us to whomever was available and make them our assigned PCP. The reasons these providers left have been 80% - "our corporate masters are only interested in money not healthcare". We heard this from actual employees regarding staffing/scheduling/compensation/etc. My biggest issue with this is the healthcare providers generally do a pretty good job with the doctoring stuff but the so-called professional management is ruining the business. Their back office performance can be a bit hit and miss but things can usually be worked out. I'm now looking to move 100% away from CPPA and try and find a different provider that can also handle my spouse and mother-in-law when CPPA chases off their PCP. Good job! /s read more

Very awful. When I went there the doctor was nice and gave me prescription, but in pharmacy they said the medicine is not covered by insurance and have sent replacement for doctor to confirm. Next day I called this medical group 3 times to check and they kept saying the doctor didn't respond. The doctor is at work today but is unreachable! I waited for a full day painful cause didn't get any medicine. The receptionist was very rude and could do nothing, couldn't transfer to doctor, refused to give call back eod, hang up quickly before finishing goodbye...I have to make appointment in another hospital and I will never ever come here again read more

Nicole Zenon demonstrates empathy and kindness in her bedside manner. The portal is convient and she and her team are very responsive.

If I could give a negative rating I would. The doctors are nice but the supporting staff is horrible. Can't refill the most basic of prescriptions properly ‍ I sent in a request for a prescription refill via their portal and I was only able to request part of it (had only one line for 5 mg out of my usual 15 mg). Called up, explain my situation and requested an additional prescription for 10 mg. They said they will send it but never did. As I was going out of the country for a month I waited till I was almost out of the 5 mg (I toke 3 pill to complete the 15 mg I need) to send a new request for a refill. I sent a request for 15 mg and finally got a person with a brain that I explained what happened and she sent a request to a doctor. I got a reply via the portal saying that the doctor the request was sent to is no longer working with them so I need to book an appointment with a new doctor. I called them up for the 5th time and told them to send it over to another doctor I saw previously. Finally I got the prescription sent to the pharmacy ‍. The pharmacy won't release the 5 mg out of the 15 mg prescription (one for 10 and one for 5 cause there is no one pill for 15 ‍) because according to their records i was on day 63 out of 90. The pharmacy told me to request the doctor the call the pharmacy and request them to release the prescription early. So I called the doctors office again and the request was sent to a doctor. Obviously they didn't do it and told me I can get the prescription without insurance and pay for it fully . Naturally I'm not going back to them and already booked an appointment somewhere else. read more

Worst practice ever! When my Doctor got sucked into this practice, everything changed. We were with our Doctor for 30 years. Once they got "acquired" things changed, wait times were long and you had to block out your calendar for half a day just to see them. My Doctor left because she was so frustrated with them. She told us all the time. She referred us to a new Doctor and she has been kind but now I cannot get on the portal. I cannot check labs or get information on the xray I got TWO WEEKS ago. I have left NUMEROUS messages and they always say they will have someone call me and they don't. I am definitely leaving and my daughter and husband re too! My insurance has paid for the services rendered and I deserve to know if I have a problem with my back or my liver and I cannot get anyone to speak to me about it. I guess they will just wait till I die!!! Stay away from Cedar Park Physicians and their sister office Northwest Physicians Associates as well. They moved my Doctor there and now I cannot get on the portal or get any returned calls. I am LIVID with them and my Doctor as well for not assisting me on my request for THREE WEEKS!!! read more

In short- rude staff who answers all phone calls from a third party call center, providers are leaving left and right- so if you are a routine visitor like me you will probably have to see someone new each time...that is IF you are able to actually make it to your appointment by the time that provider leaves. Really wish I knew where Dr Hurlburt left to. He was the best! Sad to say this is probably the worst medical group I have communicated with. Providers are leaving left and right, yet none of the others are taking new patients. You cannot speak to anyone at the office, all calls are taken by a third party call center. I am required to have follow-up visits every 3 months to continue with my medication. Upon requesting my last refill, I was proactive and requested to go ahead and set up my follow-up appointment a month early. I was told I would need to establish care with a new provider, as the provider I was seeing at the time was leaving...no problem. Called and got that set up, but was not told I would need to go to a different location to see this new provider. Because of this, I showed up to my normal office (that I have been going to since 2019) only to find the office closed. I called the following day to see why I was scheduled for a time that was 30 minutes after they closed, and only then was I told that my appointment was at a different office. I called the following week to set up a new appointment and the woman I spoke to told me I would need to figure out what provider I wanted to see then call her back to schedule...I told her I am self pay, so I would not need to verify if any one of them would be in my network. Also- how am I supposed to know of any specific provider when I am having to establish care with someone new? After going back and forth with her and explaining the situation a few times, she then was suddenly able to see what providers were accepting new patients and scheduled me for August 15th. I asked if I could be put on a cancellation list because I would be running out of my prescription before then.. she said she would send a request to the office. Said thank you, that was that. Not even an hour later a different woman called me and said she was asked to reach out to me. She was calling from somewhere called Family First or Family Health (don't exactly remember). I was confused and trying to figure out where she was calling me from and why, then realized she is from the call center for Cedar Park Physicians. I told her I have an appointment on August 15th but just wanted to be placed on a cancellation list, if possible. She said "we don't have one of those, but we do need to change your appointment because the provider she scheduled you with is leaving." I said "so this appointment that just took me 30 minutes to make after going round and round with the woman I spoke with is not even a valid appointment...?" She said "correct". Of course I was frustrated, but was willing to find another provider to be scheduled with, which would be at a different and more out of the way location. The woman trying to re-schedule me could not even tell me where the locations were that she was trying to schedule me at... she kept going back and forth with someone else in the background about where the locations were, then telling me "it's here.... no, it's here...no, it's not that one..". She went round and round with herself and her co worker before I could even get a word out as to which location I could make it to. Then she proceeds to tell me "sorry I'm not a scheduler that's why I don't know where these offices are"... then have someone who schedules give me a call??? Incredibly unprofessional and waste of my time going back and forth with these people just trying to get in for a simple visit for nothing other than to continue receiving refills.. obsurd. read more

This office is completely unorganized! I've tried to get them to switch over my number at least 5 times now and they are still calling the wrong number same with my email. I've also tried to get my prescription sent to the pharmacy they said they were but then didn't and it took a week for them to see me again and they charged me for another visit. I've been going here for 6 years and they can't keep a doctor for more than a few months so if you want 5 different doctors a year go here. read more

I am giving 5 stars for Nicole Zenon who is an outstanding FNP. For all those looking for our beloved, Dr. Mark Stoeckel. He is now at Village Medical located at 1335 E. Whitestone Blvd. #100 Cedar Park. (512) 229-0860. read more

Normally when I come to see Doctor Sabrina Collins it's always a great experience. Except for when I'm told to come in at 8am no appt required for a3 hour glucose test. And when I get here I'm not seen til 9am which is kind of hectic if I'm Asked to come in on time for my testing to be completed by 11 to start a regular appointment. They only have one lady that does blood work I have see. Her pull other women besides me for blood work that definitely showed up after my time at 8am. This very frustrating if appointments is not required but you show up as early bird first one an still isn't seen til a hour later. read more

What an incredibly frustrating experience. To say bad bedside manner indicates a bad diagnoser would be unfair. But this isn't "House" the TV show, folks. Dr. Hurlburt has quite possibly the worst bedside manner I've ever experienced. This was my first appointment as a new patient. I just moved to the area and need to establish care for my monthly prescriptions. He was not only condescending, but borderline inappropriate. He challenged me on my dosage for an anti-depressant. Note that I didn't say, "he inquired about my dosage." He challenged me. There are at least 10 other ways he could have approached the situation when he, as an educated doctor, feels that a dosage doesn't seem correct. There's the polite way, the educated way, the caring way, the concerned way, to name a few. Then there's his way. Which was the equivalent to an FBI interrogation. I felt like a criminal... as if finding a new doctor isn't hard enough. His way: arms crossed, and waiting annoyed and frustrated as I told him that I would simply call my old pharmacy for the correct dosage. Not only did I offer to call my pharmacy, I also offered to call his office back as soon as I got home for the dosage since he was adamant that I was incorrect about my dosage. His response? That I needed to bring my prescription bottle back to him. To top it off... 18 hours later when I went to pick up my Rx, there are none on file. And the office closes at 1p on a Friday. The answering services can't even tell me what pharmacy they were supposedly called in at (since I called at 2:30p on a business day). Get your crap together for crying out loud. read more

Never been fond of doctors but after finding out the hard way that I was diabetic, thought it best to get one pronto. I asked all the nurses tending to me if they had a recommendation and Nicole Zenon's name was brought up more than once. So after being released from the hospital, I called to schedule an appointment. I waited the two weeks to go in. The lobby had plenty of seating so I was nervous that I would be waiting a long time in there. Nope, not the case on any of my visits. No wait was longer than 15 minutes after my scheduled appointment time. That is a huge plus. The front office staff is pleasant and helpful, another plus. When I first met Nicole and found she had a sense of humor, it was a perfect match. She keeps me informed on my stats which aids me in controlling my blood sugar levels. Sometimes she suggests over the counter remedies before prescribing medicine as it is cheaper and can relieve the problem. There was a short time I was without health insurance and they worked with me on low cost alternatives. I'm glad I found Nicole and highly recommend this location for doctors. read more

If you have to see a doctor go see Ron McGaugh at the Avery Ranch location. He has great bedside manners, listens, really cares about his patients, is responsive to emails you send him on the patient portal, and he is not afraid to order a shot of steroids and a antibiotics to clear you up! He's one of the only old school docs you can find that will still give shots to clear you up fast! I've since moved away from Austin and can't find a good doc up here but I'm thinking to fly down to see him when I can. read more

Sharon the Medical Assistant for Dr. Hurlburt is awesome. She listened to my message and followed threw on my request within an hour of me calling her office. Thank you read more

Let me tell you about my experience with Cedar Park Physician Associates. Several weeks ago, I scheduled an appointment online with Sandra Odonez. My appointment was this Wednesday, but on Monday I received a voicemail letting me know that Sandra was not taking new patients and the appointment I scheduled weeks ago was being canceled. I called back and the lady I spoke to asked me for my callback number. I gave it to her and then the line went dead. I waited for her to call me back, but she did not. I then called and spoke to a different woman. I explained what had happened and asked why I was able to schedule the appointment if she isn't taking new patients (Answer: their online system is automated.) Being canceled on, two days before my appointment, was pretty frustrating. I then asked about being hung up on and why the lady didn't call me back. I was informed, "They don't do callbacks," which was very confusing since the lady specifically asked for my callback number. I then asked her to reschedule me with another doctor. I was rescheduled with Jun Lai for the same time on the same day, which made me feel better. I received a text the morning of my appointment that asked me to show up thirty minutes early. I had to get child care for my two children and because I have anxiety about going to the doctor, I had taken my Xanex to ensure I would not be overly stressed for the experience. I arrived thirty minutes early, as I was asked to, and the doors were locked. I called and was told they were at lunch. I asked why I received a text telling me to show up early and was told, once again, it was automated. Do the humans run the computers or do the computers run the humans? A simple solution would be adding, "If your appointment is at 1PM, do not show up early, as we will be at lunch." I wasted thirty minutes sitting in the parking lot waiting for their doors to unlock, my anxiety growing. When I finally got inside, ten minutes before my appointment, I was greeted by a scowling woman who can best be described as someone who looked like they... live rough. I believe she was notified that I had called because she was incredibly UNKIND. I said to her, "I'm not sure if you have heard what my experience has been thus far..." and I calmly explained all of the unpleasantness. She also told me there was nothing that could be done because the system is "automated." I asked if they could not edit their automated systems, she shrugged her shoulders and pushed a clipboard toward me. At this point, as you can imagine, I did not feel safe or comfortable staying at this facility. I told her I would not be staying and as I walked out of the door, she snidely yelled, "Have a great day." I have never experienced such unprofessionalism from a doctor's office, let alone two. Avoid Cedar Park Physician Associates at all costs. read more

I see Tasha Norman at the Cedar Park location. She is awesome!! I followed her when she moved to Cedar Park Physicians. She is kind, she listen to you and truly cares and wants to make sure she does everything to help you. I am 62 and have been seeing her for 6 years. The staff seems to be also very nice and care for the patients. Thank You, Dorie read more

Nicole Zenon has been amazing from the start. She always has answers to my problems. She's really sweet and kind. Very helpful and the staff is great as well. They great me every time I walk in the door and it takes me no time to get called back. read more

Not sure of the physicians' skills or abilities as we have never been here. However, this office has received medical and/or contact information from somewhere resulting in my wife's cell phone number being exposed. Her phone has rang 6 times this morning alone with automated calls from 512-249-1400. She called their office to ask to be removed from the automated message generation list and was hung up on by the rep for the business! If their business practices that are being experienced are anything close to the medical care they provide, highly suggest you find somewhere else to go. read more

This office is great! Everything seems so organized and the staff is so friendly! Management must really know what they are doing!

It was good when Dr. Stoeckel was there. Now that he's gone, they charge twice as much (I'm self pay). At the end of the appointment I ask them how much, they tell me, and I pay in full. Then a few weeks later, they bill me for additional charges. Never going back there. read more

I am happy with my provider I see but not with Cedar Park Physician Associates aka Timberland Medical Group. Most recently if you need an X-ray they will send you to Cedar Park Family Imaging. This facility is considered a hospital facility and will not be covered on insurance like ARA is. Plus that family imaging center does not have a person that reads any of the X-rays or any image you have taken so they send them to ARA to be read anyways for an extra fee that you will pay. Every one needs to know you can request go to ARA or even take the order that says Cedar Park Imaging and just go to ARA they will take those order for what you need. Second problem, when this medical group hires a new doctor or PA it take months to get them on Timberland Medical group contract with insurance companies. However the group still puts them on the website and up as a new doc to see. So when the bill is sent to the insurance the new doc is not on the contract yet that doc is considered an out of network visit and then Cedar Park Physician Associates/Timberland Medical Group want you the patient to pay they difference. read more

Disliked how I walked in and walked to the front desk and was completely ignored for about 2 minutes before being addressed. Very rude. Then they had me come back a second day just to get my testing kit because even though the doctor walked out saying she'd get the kit the lab tech "was on lunch". Then I had to wait 30 minutes the second day just to pick up my kit. Ridiculous. read more

Dr. Stoeckel is an amazing doctor and really cares about his patients. Cedar Park Physician Associates made a HUGE mistake by not trying to keep him at the practice. He's the only doctor worth going to at the practice. I'm really shattered that he is gone :( read more

I have been a patient of Dr. Ann Hathcock's for over 15 years, back when she had the business with her husband. She is the best doctor, I have ever had! Best bedside manner and truly cares about her patients!! But, when Cedar Park Physician Associates took over, they're practices and rules changed everything. I have learned to take better care of myself and haven't needed a PCP (Dr. Ann) for over 3 years. Recently, I needed to see her for a sinus infection. When I called, I was told that I haven't been in in over 3 years and I'm now considered a "new" patient. AND, that Dr. Ann isn't excepting NEW patients and that I'd have to see another doctor. At this point, I saw another doctor, just so I could get better. But, I'm a bit ticked off that I will have to begin a new search to see a NEW doctor or just start going to Urgent Care. Plus, besides Dr. Ann, they don't have any other female doctors at this location. Had I known ahead of time that in order to continue being a patient of my PCP, I'll need to come in annually (or before 3 years), I'd pay my copay just to come in and say "Hi!" If you are in search of a new doctor, I suggest you find another practice. This one has too many rules to abide by, especially if you find a doctor within their practice that you like. read more

My husband and I followed Tasha Norman FNP here from her previous office. She is very professional and caring. I've trusted her with my health care for over 6 years and we'd follow her anywhere. This new office seems very nice, modern and comfortable. The staff were helpful and made my transition to the office go smoothly. read more

HORRIBLE - paid cash for FAA Medical exam. Couple months later I receive a collection bill threatening to ruin my credit saying I owned them another $25. I handed my CC to the front desk and they rang it all up. They made a mistake and charged me wrong, instead of contacted me they sent me to collections. I went and paid their mistake but if it goes on my credit, they can expect a lawsuit! I would give them a 0 star but yelp won't let me. read more

This place is fantastic. I never have had a problem booking an appt. I chose to see Nicole Zennon and it was the best choice in medical caregivers I have ever made. Booking the appt was fast and easy. Their waiting room and office were immaculately clean. The administrative assistant was very charismatic and super friendly. I have now taken my daughter and mother to see her because of how patient, help and informative she is. My mom being Bilingual sometimes struggles with her english but Nicole was very patient with her, gave her medical advice and was very pleasant to speak with. I would highly recommend Nicole Zennon and her team. read more

The only reason I go to this office is due to dr Stoeckel. He is an amazing doctor. I have been going to doctor Stoeckel for years. He help me though breast cancer. I dont want to see any other doctor. He is very caring and really listens to his patients. I trust him with my whole family. He has also treated my husband and both of my teenage daughters see him and love him as their doctor. He is not just an amazing doctor but he had become a friend and like family. Dr Stoeckel is amazing. Again I dont want to see anyone else. Thank you Doctor Stoeckel for everything you do for my family and I. read more

I had one appointment at the cedar park office. I found the staff to be a bunch of unprofessional jerks. I was treated very disrespectful when trying to have my prescriptions refilled. My lungs and heart was not listened to during the appointment. There was not even a MD working at the location. I found it to be a questionable place of business. Never will I ever go back there again. read more

Tasha Norman, I just want to say thank you again! You are exactly the kind of provider I have been looking for!! Your staff is excellent, knowledgeable, prompt and friendly, just like you. Very very please with this group. read more

I see Dr. Stoeckel, and he is by far one of the best doctors I've ever been to. He really cares and spends time talking to you about all of your concerns. I feel as if I can actually trust his opinion because he seems very knowledgable. I've been to my fare share of doctors, had two surgeries..one of which took more than 10 ER visits and countless doctors running tests, or just not caring before one figured out the problem. He doesn't brush off a lot of things you say like I feel many doctors do and actually tries to help you figure out the root of the problem. I've never waited longer than 5-10 minutes in the waiting room except to do a blood draw in the lab there, after seeing the doctor though, and I always show up at least 5 minutes early to appointments. read more

I recently had the pleasure of dealing with Danielle and Tierra regarding two different medical/insurance issues. On two different occasions both employees went out of their way to assist me and to make sure that a solution was found. I just wanted to take a moment to thank both of these fine employees for going out of their way and being very efficient in their jobs. Thank you! read more