I am very disappointed in the service. I brought in 7 Invicta watches to have the battery replaced…read more They damaged two them and claimed that they were damaged when they received them. This was not true, and if it was, they should have pointed it out while I was there dropping them off. They visually inspected each watch and noted which one needed pressure testing but said nothing about damage (because there was not damage). I will never return to this place and advise anyone that brings in Jewelry of value to document with pictures before turning it over to them.

I took my mother's ring in to have it repaired. I had…read moreoriginally taken my ring into Milke's Jewelers in Duncanville. The ring had the three stones set on top of the design and I wanted them channel set. I took it them and when I went in to pick it up, my amethyst was a light lilac color. I pointed it out and they told me it was dirty when I brought it in. I told them I knew my ring and if it had been dirty it would have been that way since it was given to me. They took it back to the jeweler and came back to tell me that they had several stones in the bench and just put the wrong one in mine. I came back a week later and picked up my ring. Unfortunately I never again wore it because I was afraid the diamond would fall out because it looked like it was barely in the setting. It was ugly and I was just not happy with it. Now, several years later I took it to The Jewelry Box. The gave me a quote and I left my ring. I came back and it was not quite right so the took it back. It took a long time to get it back, I think they ended up having it about 6 months. At first I was a little irritated but I knew it was going to take time, it needed lots of work. They ended up having to replace two stones because heat damages them, that made me sad but nothing I could do about it. I am just so happy with my ring. I put it on my finger that day and it has not been off. They completely redid my ring and it is beautiful!

On November 23, 2025, took 14k gold chain in to have the barrel clasp replaced as the tongue-side…read morewas broken. The replaced clasp is 14k gold valued between $42.00 and $55.00. Requested that it be returned when the repair was made. Made two trips to pick up the clasp and chain. The chain is repaired but Zales is refusing to return the clasp blaming the repair facility. Keeping the gold clasp is fraudulent- it's 14k gold, has value, and it's mine. Still waiting (02/08/26) for call to pick up my clasp and chain.

Zero directions so we directed ourselves out of the store. I will say we did go on a Saturday so it…read morewas a little bit busier than normal but out of the five jewelry stores we went to this place did not make us feel welcome and did nothing to facilitate a check-in process or even make eye contact with us. There were multiple pieces that I wanted to look at and purchase but without associate to help us, we just left after about 20 minutes. When I say every other story we went to including kay, boutique shops, and even the pawn shop down the road provided a better guest experience! This experience made us feel that when we need a cleaning or more jewelry we would get subpar service and that's not for us.

I had a good experience at Pandora. The wait was longer because of Mother's Day, but the customer…read moreservice was great and a ton of options to choose from. The staff stayed friendly and helpful even while busy, and they made the experience pleasant. Great Deals for Mother's Day!

I have made 2 attempts to the Cedar Hill Uptown store to get jewelry cleaned. I was told they were…read morenot cleaning jewelry due to MD weekend. I went in 2wks later and the same sales lady (red head) shared with me that an employee pulled the cord out of the machine in a fit of rage. I did not attempt to engage with her further it appeared to be a little much. I drove to the Pandora store in Arlington was informed they only cleaned jewelry Mon-Thurs., however she did offer to clean it with a cloth, I even made purchase (great customer service). It seems to be a problem with this store as it relates to cleaning to jewelry, or is it certain people's jewelry. I will not be returning to the Cedar Hill store.

This is the second worst James Avery I've ever been to. If it weren't for the fact that the next…read moredecent James Avery were 45 minutes from me I would never give them my money. Is it not customary for employees to greet customers when they enter? I've been to this location AT LEAST FIVE TIMES. Wanna guess how many times I've been greeted? Never. And I say that confidently because it pisses me off and sets the tone for the rest of my experience. They're rude here. They're not knowledgeable about the longstanding James Avery brand AND WHAT IT STANDS FOR. The reason why everyone I adore knows I will only wear James Avery charms. They are NOT helpful. This time? I stood in front of the counter after walking the store looking for what I came in for, finding it by myself, and needing to purchase. Do you know the two ladies behind the counter ignored me, finally looked up at me and didn't say a word?! I had to say "Can I get some help?!" The small Latin girl with glasses who always seems to be here immediately said she couldn't. Literally said I'm busy. Y'all. This little girl literally said she was too busy to help me. Then Ines or Astrid or some unique name of an un-put-together young girl looked me up and down and said yea give me a moment. And SLOW WALKED around the corner and stood in front of me like "what do you want?" Seriously? I asked her name, she told me. I asked how to spell it because I knew I wasn't pronouncing it correctly, she ignored me. I swear I am about done with f*****g James Avery. Yall clearly do not care enough to uphold the brand and service that sold me 15 years ago. Yes. I have been giving this company my money, for what? Yall do not appreciate me or my business. Guess I'll be going to pandora. So much for supporting Texas.

I walked into the store and, to begin with, no one asked if we needed help, even though they did…read moreapproach other customers who came in after us. I quickly chose the charm I wanted and paid to have a name engraved on the back. When they gave me the receipt, the employee told me I would receive it by email--but they never even asked for my email or phone number. It turns out they had entered it under another customer's information. The manager left in the middle of this as well, without giving us any sort of update and was very rude throughout this whole experience. They handled the situation in an unfriendly way, as if it were my fault, and even wanted me to pay for the merchandise again without providing a receipt showing that the first transaction had been canceled. I will not be returning here.

Everything is color coded. Tons of accessories available, they will definitely be a first go to…read morestop. When looking for that extrs little something. They have clothes too, here and there mixed in throughout the store.

I usually go to Arlington Highlands but I was looking for a medium size jumpsuit. Found this one on…read moreyelp. I'm so happy that I did. I like this one way better than Arlington Highlands. Better selection of clothing. A better variety. It's farther but I rather go here from now on. Only one con for me and it's the parking.

Super friendly and great price! I went to get a quote for sizing a silver and diamond band down…read more They only charged $60 for mine, when the Fast Fix store in Stonebriar Mall wanted $200. They also fixed a couple the bends in my rings for free. I recommend them and will use them again. :)

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

We needed a jeweler to fix our watches, this place has a 5 star review with over 500 reviewers!…read moreStopped in to see they were celebrating their anniversary in their new location! They have a good selection of jewelry and my watch repair was quick. I can see why they have a 5 star rating on Google.

So nice and friendly and helpful people!! I will definitely return here. Beautiful custom jewelry.read more

Great antique store! They have everything you could dream of looking for at decent prices. The real…read moretreasure here though are the owners and their pair of dogs. We had good, interesting conversations and I felt like I didn't want to leave them. The dogs were a bonus - very well behaved and sweet.

I was looking and looking for a Christmas gift for my wife and daughter. I drove by an old Cedar…read moreHill establishment - Aunt Agatha's Attic & Co. and decided to go inside and look there. I had not been inside the store in a long while but, was thrilled by the selection I found there, especially the excellent assortment of jewelry on hand. I bought three sets of earrings that my wife and daughter have loved and wear all the time. I will definitely return whenever another event comes around!!! Thank you, Aunt Agatha/Susie Miller