Parents, beware:
I urge you to read this cautionary tale so…read moreyou can be better informed about the people that operate the school.
My wife was planning to go back to work and we were looking at daycares for our two children. At the in-person visit, everything seemed great. They told my wife to submit an application and specifically mentioned verbally that the only non-refundable part was the application fee.
We applied our children at the end of July when she started getting tentative job offers, planning a September start once my wife's professional license cleared and she began full-time work, but we did not set a start date for school. They charged us 2 months of daycare costs for each child along with the app fees ($5,000+).
Two days after submitting the second application, my wife gets another job offer at a non-profit supporting people with cerebral palsy. The job is lower pay and only part time, but offered discounted on-site daycare so we could afford the lower pay. This was good for my wife because she's been dealing with her own health issues. Needless to say, with this job, we could no longer afford Voyagers for 2 kids, as it would cost more than her paycheck, so the next day we asked to withdraw.
Voyagers administration's initial response was encouraging, they'd review our case to see if we could be refunded the $5,000, or even a partial amount. However, we were soon told that there will be no review and we will not be getting any refund because the form we signed said "In the event of withdrawal within the first 30 days, the Parent will forfeit the first and last months of tuition. No refunds shall be provided."
Going back to the form we signed, I did confirm this to be true. However, the issue is that the form did not specify what the first 30 days were of--application date, enrollment date, or something else. It was purposefully left ambiguous so it could be used in any way they best suited their situation. As is, we gave the school 30+ days notice of withdraw, only 3 days after signing up. We could have waited until September, after the 30-day window and when they had less time to find new students, but something tells me that we still would not have gotten a refund.
I write this as a warning to parents that the school will likely look for any excuse to take your money. We are now out $5,000, which is not a trivial amount of money for us, as it is nearly as much as I make in a month to cover housing, food, utilities, and everything else aside from school. And I imagine the unbending and we-will-interpret-any-rules-to-best-serve-our-needs approach from the top (board and directors) can only trickle down the rest of the school's operations.