Sean did a timely and professional installation of my residential security camera system. I highly…read morerecommend his services!

From the owner: Wire, Cable, & Jacks has been in business for 19 years and we are insured. We specialize in…read moreinstallation of computer network wiring, Cat 5e or Cat 6 cabling, fiber optic installation, security cameras, audio/visual, television installation, wifi access points, and everything low voltage related.

Adam (also known as Ahmad) promised he'd call me Monday to finish my project. He never called. He…read morehasn't responded to texts or calls since. He's ghosting me--with my home torn apart, $6,370 paid, and a $500 camera he broke still not replaced. This is how the entire project went: repeatedly late with zero accountability. When he committed to 8:00 a.m., his "update" said 9:00 a.m., yet he arrived at 9:47 a.m.--smiling, as if nothing was wrong. Even after I told him this was disrespectful, nothing changed. One time his only "notice" was a text one minute before arrival. From the outset, I requested: inform me of additional charges before work proceeded. That wasn't honored. We agreed to $150 per drop, and I provided a detailed Excel spreadsheet of the finalized scope. While scope evolved slightly during first visits--normal for complex projects--once finalized, only minor adjustments were made (relocating a drop by feet, adjusting mounting height). These didn't alter labor or cost. Pricing disputes arose not from scope changes, but from how charges were applied to agreed work. After reviewing my scope, his reaction was visibly negative, and he immediately began adding charges on the spot--expenses never discussed in advance. Pricing became fluid and disconnected from our agreement. At one point he insisted on $150 per wire for runs to the Bose receiver. Two runs were long and labor-intensive--that rate was reasonable. However, remaining wires served speakers directly adjacent to the receiver. The center-channel sat directly below, requiring only a short run. These were routed in the same area and could be completed together with minutes of work. I offered to have my painter run those short wires at no cost to him while he handled the long runs at $150 each. This would save time and reduce cost while fully compensating him for labor-intensive work. Rather than engaging constructively, he showed no willingness to adjust. Only after I became emotional--I actually cried--did he reluctantly offer a partial discount. I felt trapped: the project was torn open, critical systems down, and I had to accept charges I didn't believe were fair or he'd abandon the job. Any "approval" I gave was under duress. By then I'd paid $6,370, yet major components remained incomplete. The work followed a destructive pattern: start, abandon, deprioritize. He opened my master bedroom wall plate November 26, 2025. Nearly a month later, it's still open. My bedroom TV hasn't worked since, despite repeated reminders. Same in living room: Ethernet port added and confirmed functional, yet wall plate left open. These weren't awaiting inspection--work was simply abandoned. The rack, one of the most critical components, was pushed to the end and remains unfinished, leaving essential systems incomplete and my home disrupted and partially dismantled. His lack of planning extended to basic jobsite practices. He made no effort to protect equipment with plastic sheeting before drilling. Because work remained unfinished, he placed my Dream Machine Pro Max (approximately $599 plus tax) and Pro XG 24 PoE switch (approximately $1,799)--both brand new at project start--on the laundry room floor. As he drilled with no protective coverings, dust accumulated, causing both to shift and sustain scratches. This carelessness wasn't isolated. He dropped one of my cameras costing over $500 during installation while I was present. Captured on video. He acknowledged damage and verbally promised to replace it, then stopped responding entirely. Throughout, Adam repeatedly cited other clients and ongoing classes as reasons for delays, leaving me waiting days and weeks while walls remained open and systems down. Once he accepted payment and began work, my project was no longer a priority. I withheld $540, the final balance, because critical items remain incomplete and the damaged camera hasn't been replaced. Work was abandoned before payment was withheld, not after. Communication was consistently poor. Adam rarely answered his phone, responded slowly, and provided vague updates. Adam repeatedly told me he was "proud of his rates" because he's "the cheapest." Any upfront savings came at the cost of professionalism, reliability, and accountability. He's personable and friendly--that's how he gets you to trust him. But once your home is torn open and you've paid thousands, his priorities shift elsewhere. I was genuinely surprised this aligns with his five-star reviews. My experience was entirely different. I cannot recommend him to anyone who values transparency or follow-through. UPDATE (Jan 9, 2026): Adam ghosted me four days, responded only after reviews. His Jan 1 email (attached) admitted EIGHT incomplete items and excluded "system configuration/testing." Filed suit Harris County Justice Court Case #254100529605 for $9,503.15. Public record.

Adam was very easy to work with and very response to our networking support needs…read more He tested out our existing network and helped reconfigure our access points so that they were optimized through the house. He identified a gap in coverage and was able to add a third POE AP to our switch and network. Or network is working great now that he optimized it. He also did a great job organizing the wiring in our closet area and installed the switch to the wall for a more organized look. I would highly recommend Datacomm for any of your home networking needs!

I was excited to buy the new iPhone 17. Told the guy that I wanted to buy just a phone no…read moreaccessories he came back with the phone case screen protector. He asked which one do I want then again told him no just the phone. he said no no no! I'm gonna go talk to the manager. He stated he came back. Said the manager told him if I want a new phone I have to buy one accessory. I just walked out!! Went to Deer Park walked out in 10 minutes with a new phone?? How easy is that B. S.

Manager tried to mans-plane something to me very RUDELY referring to CARS because i was confused on…read morewhat they were saying. Good luck to anyone who tries to do anything here besides get a new phone i'm SURE they would be helpful then, not to mention while i was there the other employee was talking to an elderly woman like she was a child and it was a hard watch, rude and snippy for absolutely no reason

I had used them in the past at my bosses house .... Scheduling them was a nightmare .. They stood…read moreme up twice .. I called both days and no answers .. When they finally showed they did the work to decent satisfaction Fast forward to this month ... Called again... Guy said scheduler would have to call me back ... He did that evening and set up appointment for later in week... They no showed ... No call no nothin ... Tried calling them twice during day with no answer ... Left a message and no call back. Hopefully for their bank accounts they are literally so busy that they can lose customers and it not affect them . Because judging by the reviews they have lots of issues keeping commitments

After days of trying to set up an appointment I gave up. No one ever answers their phone or…read moreresponds to their messages. Try another provider. Horrible customer service.

Awful company. They are quick when it comes to installing and taking your money, after that they…read morewill forget about you. Their 2 year warranty is just for their sales advertisement, when you need it, like you will with few weeks or months, they won't be there for you. I don't know what kind of cheap crap they sell, but mine started going out within weeks. After wasting so much time with trying to get them to come Felix some lights, I ended up doing it myself. If you want a reliable company, find a good local know electrical business that will take care of you.

I am extremely disappointed with the service I have received from your company after my…read moreinstallation. I had lights installed on my home in November 2024, and I began experiencing issues with the upgraded color lights shortly after Christmas 2025. I contacted your team four times regarding three lights that were not working or connecting, yet I was unable to obtain a service manual, reconnection instructions, or any helpful troubleshooting support. I was told that a technician would need to be scheduled and that it might fall under warranty, otherwise there would be a $99 service charge. Since I cannot safely access the pitch of my roof, I agreed to the service visit and asked for clarity on warranty coverage, as well as a one‑hour lead time before the appointment so I could leave work to meet the technician. Despite this, your team made two unsuccessful service attempts without providing the requested one‑hour notice, without a phone call, and without even a standard time‑window (such as 11 a.m.-2 p.m. or 12 p.m.-5 p.m.). I repeatedly asked for weekend scheduling options, warranty details, and a troubleshooting guide, and none of this information was provided. Four days before New Year's, I turned off the color lights and switched back to white lights, only to find that they also no longer work. I am now 3.5 months into unresolved lighting issues, and the system looks terrible when it turns on during the programmed times. At this point, it is clear that service after the sale is not a priority for your company. I would not recommend your services based on the frustration and lack of support I have experienced. If I had the tools or instructions to fix this myself, I would have done so already. I am now actively seeking other lighting companies in the Sugar Land, Sienna, Fresno, and Rosharon areas who are willing to resolve this issue properly on a Saturday when I can be home. The most recent missed appointment was especially aggravating -- I received a text message at 5:40 p.m., and my doorbell camera shows the technician was at my home at 2:30 p.m., with no notice given. I am requesting immediate assistance to resolve this issue once and for all, including: Clear warranty coverage information A proper troubleshooting guide A confirmed service appointment with advance notice Resolution of all lights that are not functioning Thank you.