I've been several times over the years, name has changed it seems a time or two…read more However, some of the employees remained. Obviously,the new owners know what good staff members are to a business. The employees are courteous and professional, so they are very helpful. Let me add that I appreciate you, and I keep going to your place because you have such good people who work for you. Your business is so clean and organized. It's nice to be able to walk through a shop and see what's available for me, and maintaining a good quality of merchandise keeps me coming back for sure. Thank you. See you soon

I came here and a nice guy named Jerry helped me out with great customer service and actually KNEW…read morewhat he was talking about. 100% recommend this pawn shop out of all the other ones in lake Charles. Thank you that young man deserves a raise.

i purchased 2 ps5 controllers an each had stick drift. when I bring it back to store for exchange…read morethey told me i couldn't purchase any more electronics from store and refund my money an they put it right back on shelf !!! They do not test there stuff thoroughly an do not recommend

I have been doing business here for about ten years. I have had , for the most part , positive…read moreexperiences, however , after the last encounter I will never, ever go back. I brought in several items( jewelry) for loan. I asked for the slips to be split into two or three separate tickets so I could return to get my items faster. My items were VERY expensive diamonds and other stones. They were not chips. I'm talking maybe eight or nine carats tw for one ring alone. The person working said they didn't have time to measure each stone and would write the tickets as scrap gold only recording the weight of the pieces. At the time I didn't think much of it as I was positive I'd be returning soon enough( as I had done for YEARS) Over the new year holiday I went to Pawn shop app to make an interest payment to extend the loan one month(again common practice) It was around 11:40 pm on the 30th , which was one of my loan maturity dates. Yes , in hind site that was cutting in close. I paid one of tickets and was sent a receipt so I proceeded to the next ticket. As I was in the process of putting my card info the info just disappeared. I logged back in and instead of the tickets it only showed the one I just payed. I wasn't that worried I just figured maybe since it was now after midnight it disappeared automatically from the app. Immediately following New Years I called the shop and asked to speak to the person with whom we had always done business, Barrett. I have never had issue with him and usually he goes the extra mile to help us out. He is definitely aware that we do ALOT of business there and he is definitely aware that we have never not come back for an item. Never not once. I explained to him what happened and he told me It expired on the 30th and the next day it was sent to me melted as scrap gold and there was nothing that could be done. I 100% percent do not for one minute believe this to be true. First off the diamond weight of one of the rings was over 7 carats. It would be sold on the showroom floor long before it got melted. Also, the time before several people who worked there stated they wanted it and would buy it. I never in my wildest dreams thought they would end up getting it. I have no doubt in my mind someone wanted and was literally counting down the seconds to gets it. No grace period, didn't care that the app cut me off , was extremely rude to me. I would have paid whatever fees , penalties, etc. This was a family heirloom and this is heartbreaking. This is completely unethical. Like I said , I will never do business here again. I am contacting the BBB and any and everyone that will listen. Thanks Chads.

The inventory was OK. It wasn't the prices, it was one of the employees that turned me away…read morequickly. I believe his name boyce? Made me and my daughter REALLY uncomfortable. Absolutely do not recommend for women or small children.​​​

This man is amazing! I couldn't have asked for a better business than this one. I had my engagement…read morering customized and he made it gorgeous. Better than expected. Thank you bench works!

I have been going to benchwork for years my husband would always bring my watches and rings there…read moreso after he passed away I continued going there and I wouldn't bring my jewelry to anyone else I brought a watch that was for my husband that he received when he was playing football at McNeese University and this watch was over forty years old, it was dirty and it wasn't working so l brought it to Chris and explained to him that this watch was for my husband and that he had passed away and I wanted to give this to our son who is a jr and looks, walks, talks just like his daddy and as my eyes filled with tears he knew just what that watch meant to me. He said he couldn't make any promises to me and explained what work it needed but that he would do his best. He called me a week later, which is a long time for Chris and when I looked at the watch I cried again. It looked so good all clean and polished and working. He said he didn't know how long it would work but he did his best. It was still working months later when I gave it to my son and I wish Chris could have seen his face. He gave us what money couldn't buy, he gave us a little piece of my Fred that my son can touch and for that we are eternally grateful. Thank you and I pray that the Lord bless your health so that you can continue this work.