We originally contracted CC&A to build our business a website on 5/27/15. At that time we were given a projected time frame that would have a website launched within 3 months. Hank Chaudron (owner of Chaudron Glass) became very busy and the website was put on hold until the Fall. Steve sent us several emails asking for content, but we were just too busy doing glass work. Finally, in April of 2016 we contacted Steve and Jack and said we were ready to get back on the website project. We were reassigned to Justin Cohen. Justin sent us an outline to complete. The first time our responses were sent was 5/23/16, and we were asked for three dates to have a call with a writer. After hearing nothing until 6/13 I emailed asking for confirmation of conference call. I heard nothing and while we waited at each of the three times, we were stood up. I called Jack and was told that Justin was out, he got married. Why would he schedule appointments during a time we wouldn't be in the office? Finally, after re-sending the outline and being clear with Justin that we were now anxious to complete the site, another call was scheduled for 6/24. Before this meeting, I provided C&A with a business project my college student did which was full of content, photographs and quotes. When the "writer" called us she had never seen ANY of the information provided to C&A. It was the fourth appointment (3 others they never called) and a total waste if our time. We rec'd the first draft on July 1, it was a mess. There were factual inconsistencies, too much repetition and grammatical errors. My high school Senior paper was better written. It was horrible. We rejected it immediately. We still had not heard from them on 7/19. I made a call, received a 2nd draft on 7/20 and this time they plagiarized my 21 year old, had the company name and officer's names listed incorrectly and the content was no more accurate. After thinking about it for a week, we rejected this draft as well. Finally, we were turned back over to Steve. He called me. We had about a 40 minute conversation in which he called me a liar, and was completely unprofessional. I told him that they were incompetent, were fired and believed that we should be released from our contract and given a refund. (I believe that he was aware of the repeated issues and immediately cancelled our contract, but refused a refund) I filed a complaint with BBB, but they have been vague and untruthful with their responses. read more