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Ask the Community - CBD Essentials

Dave's Health & Nutrition

Dave's Health & Nutrition

(24 reviews)

$$

I recently visited Dave's to make a return and to purchase some supplements and unfortunately had a…read morevery disappointing experience with their return policy and customer service that left me feeling treated like a criminal rather than a valued customer. My sister bought several supplements at my request during post partum that came with a promotional offer at a later date. When I decided to return a couple of unopened items (within the return window), I was told I couldn't process the return without also surrendering the promotional offer--even though I was immediately buying additional supplements that more than qualified me for the same promotion again. The staff insisted on the full original card being returned, acting as if I was trying to scam the system by keeping it. The interaction felt accusatory and overly suspicious from the start. Instead of working with me as a repeat customer who was still spending money in the store, they made me feel like I was committing fraud. No flexibility, no common sense applied--just rigid policy enforcement that treated me like I was dishonest. I understand stores need to protect themselves from abuse, but this approach completely lacks basic customer service principles. A simple solution like issuing a new card for my new purchase or verifying eligibility on the spot would have resolved it instantly. Instead, the experience was stressful and left a sour taste. While the product selection and prices might be decent, the way I was handled during this return makes me hesitant to shop here again. Customer service matters just as much as the products on the shelf. In this case, it fell far short.

These guys have always been there for my family. Truly an amazing community resource.read more

CBD Essentials - vitaminssupplements - Updated May 2026

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