My mother purchased the Laredo Springs Dual Power Reclining Sofa and matching Console Loveseat…read more(Store #1610, Dunn, NC) The power motor on one of these pieces has stopped working, despite the set having seen less than 4 months of actual use. Shortly after pickup, my mother was diagnosed with cancer and passed away in December 2025. Between her illness and then settling her estate, this furniture sat entirely untouched. We only discovered the failure recently, while preparing her home for sale. I called customer care and spoke with Carlos, who identified himself as a Supervisor in Customer Service. He was fairly callous and told me there was nothing he could do and that it was out of his control since I didn't pay for the extended warranty. His one offer was that I could purchase a replacement motor myself for $88, and separately arrange and pay for someone to install it. I then contacted the Customer care team via their email, customerservice@roomstogo.com and received this fantastic response, "Thank you for reaching out. We are sincerely sorry for any frustration experienced. Please know, that we provide a one year warranty for any manufacturing defects. This warranty ended on 5/09/2026 so this order is outside of that warranty. We offer the opportunity to purchase an extended service contract prior to delivery; however, we see no extended warranty was purchased. While we are still willing to look into a paid part order for your piece, we do not offer any options outside of warranty. We have attached a copy of this warranty for your review. Please let us know if you'd like to look into the paid part order." For a sofa and loveseat that together cost nearly $3,000 and were barely used, I don't think that's a reasonable resolution, and I was honestly shocked that this is how a company treats someone who has been a customer for years. It has certainly succeeded in making me a former one.

Meh. I've purchased from the one in Raleigh. Both have high-pressure sales tactics, they will…read moreaccost you as soon as you walk in the door as a ton of sales reps are just waiting like predators on the Savannah hiding in the grass, ready to strike unsuspecting prey. This place is bigger than Raleigh so if there's something you want to see in store I'd come here. I can tell you from experience that there is no after sales customer service. Prices are on the cheaper side of furniture places and the quality matches that price. Do yourself a favor and get the 3 year protection plans and then just replace everything about 32 months in when it's coming apart. The other thing this location has is a clearance area. Some of the items in there were really low and some were not any better than full price items on the main floor. Everything sold here is as-is and no returns. Watch out for the scratch and dent items and inspect everything closely before buying.

Great local place for gifts, vintage, antique, farmhouse decor, local food products, jewelry,…read moret-shirts, you name it. Friendly staff. Offers frequent shoppers rewards. Owner also has a location in Dunn, NC, Morgan's on Broad. No public restrooms. Hours are 10a - 5 pm, Tuesday through Saturday. Takes cash or card. Owner also coordinates markets throughout the year for area vendors and food trucks. You can't go wrong shopping here!

Great shop right in the middle of downtown, Shop is awesome, super friendly owner knows the area…read morewell if you have questions about products or the area. Really cool old building used to be home of a family owned clothing and department store for years.

Nice people, great selection and variety. I visit one particular vendor every time and spend money…read morethere. They have some nice items at reasonable prices. Everything is clean, that is what I like. The only lack I find is in furniture, they don't carry too many furniture items. Great place to shop, check it out.

My favorite thrift store in Dunn! I recently moved to the area and found this place not too far…read morefrom me. It's consignment style so there's "booths" & lots of unique things to look at. Prices are great, service is helpful & friendly and they sell coffee/drinks as well. Lots of great toys, glass/crystal ware, clothes and home decor. This would be a great place to snag some gifts!

i purchased a power recliner at this store May, 2015. On April 11, 2016 I began a battle to get…read morerepairs made that were covered by warranty. First call they didn't want to come to our house, so my husband looked under the chair and got the number for them. Then nothing. I called May 20; was told my request was misfiled & they'd get right on it. Nothing. I call June 20; they say the number we gave them was wrong. We send photos of the number. Nothing. Now July 11; they say the manufacturer got the number wrong plus they were closed the week of July 4. I would go elsewhere but the warranty requires that repairs be done where I bought the chair. April 11 to July 11 and the chair is not repaired. I'll never go back.

loved this little shop. I couldn't get 5 feet in the door without finding 5 different things I…read morewanted to buy. I was on a road trip heading home to SC on I-95 and I love finding small family owned businesses. Dunn looks like such a great small town and this store appears in the heart of, what appears to be, downtown. there were so many different types of great things to chose from. furniture. baskets. lamps. toys. kitchen tools. the couple that owns it was there and they were so very friendly and you can tell they love what they do. I will definitely try to stop by on my next trip up and down I-95.

A year ago my wife and I were at the Raleigh market and she fell in love with this table. She…read moretalked about it for a year. It was one of the first things we purchased after moving out of our apartment and into our home. The staff was friendly and very helpful when deciding on colors and seats. They were able to squeeze us in for a quick delivery. We highly recommend!!

I just got my custom office furniture yesterday. It is even better than I dreamed. I sketched a…read moredrawing for what I needed and they created it exactly as I envisioned it. I have other pieces from Rustic Restorations, a dining table, chairs, China hutch, bar stools. I love the solid wood creations. Thanks to Chad and Phil for helping me through the process. The best craftsmanship and customer service! They can create most anything! If you need solid wood furniture this is the place to go!

Bought reclining sofa and dresser. They pushed an extended warranty and I know why now, besides…read morethey profit from it. The dresser came broken. They ordered another and it came in broken. Then the next one was on back order. The sofa reclining mechanism was broken. They said they would send a technician. Two weeks later they said they needed to take it back to the store for the technician. Then I was told I had to wait for a part and it would be another 3 weeks. The manager referred me to his boss and he was an absolute a____hole. Still trying to get it all fixed. Horrible product and worse service.

Furniture is high priced and poor quality. Damaged whenever received and replacement was damaged…read more Push extended warranty and delivery is $200. Store manager passes you off to the owners of this store and they are rude, condescending bullies. Believe nothing they tell you.

I purchased a new(supposedly) sofa and loveseat on 05/30/2024. paid over $1000.00 and items were…read moredelivered 2 weeks later. After approximately 3-4 weeks one end of the couch cushion sunk down to where it was basically flat. The middle cushion the same thing but not as much. Third cushion was fine. The other problem was that the cushions all started fraying. The loveseat had hair stuffed in between the cushions. My wife went down to the store and told them of this problem on 07/29/2024. My wife was told that it was under warranty til 2025. A representative came out on 08/01/2024. He looked at the one end of the couch and said it was a factory defect. As for the fraying he said that would be a problem. Asked why and he pointed to my dog. Told my dog is not allowed on the furniture he didn't care. At that point I told him he could leave and thanked him for wasting my f#@kin& time. Got a call back the following day and was told there was nothing the would do because there was no warranty. BUYER BEWARE!!!! Here what I thought was a nice piece of furniture turned out to be anything but. Had it for two months and it looked like I had for 20 years. The furniture that I got rid of was in better shape and it was at least 15 years old. I would definitely be careful if you go there looking for "new" furniture. Definitely not a place to buy anything. If you do ,be very cautious and definitely do your due diligence. Will never set foot there again and will be telling friends and family to stay away,far away and go to a reputable retailer.

Always friendly and helpful...prices seem to be good too. Bought several things from them. Glad…read morethey are in Dunn