Welcome Home has managed many of my rental properties for several years and its extraordinary team…read moreleader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website.

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

We've rented for years, so we've worked with our share of property managers, and Joey is in a…read morecompletely different league. We rented a beautiful home in Somersett through SIGUA Property Management, and one of the best parts of the entire experience was working with Joey Vincent Pontillas. We also appreciated that our dogs were welcomed. They're part of our family, and it meant so much to be able to rent such a wonderful home without feeling like we had to apologize for having them. Any time something needed attention in the home, Joey was incredibly responsive. Whether it was a repair or a maintenance issue, he made sure someone was there as quickly as possible--often the same day or the very next day. We never felt ignored or like our concerns were put on the back burner. That level of responsiveness is rare, and it made us feel respected as renters. Toward the end of our lease, there was one disagreement that needed to be worked through. Joey handled it with professionalism, clear communication, and a level head. He kept everyone informed, treated both us and the homeowners with respect, and helped bring everything to a resolution that felt fair for everyone involved. What impressed us most is that he makes an incredibly demanding job look easy. We know that's not the case behind the scenes, but Joey's calm, responsive, and professional approach never wavered. He genuinely cares about doing the job well, and it shows. If you're looking for a rental or property management company in the Reno-Tahoe area--especially in Somersett--we highly recommend SIGUA Property Management. Joey is the kind of property manager who restores your faith in the profession. He's responsive, dependable, hardworking, and truly takes pride in his work. Thank you, Joey, for all of your hard work. We truly appreciate everything you did for us and wish you continued success.

I have worked with Mary Meeker with Sigua Property management for over 2 yrs. She is hands down the…read morebest realtor/property manager I have dealt with. She is kind, responsive, and treats her clients with respect and value. I cannot recommend her enough.

Unfortunately, this real estate transaction will go down as one of the worst if not the worst…read moreinteractions we have had with real estate agents. Mike Codman is untrustworthy and a liar. He tried going behind our backs to acquire a pool table he took upon himself to write into the deal without our knowledge with the intent to keep the item, poorly represented us throughout the deal and the kicker was not paying us monies he blatantly agreed to resulting in a small claims case which resulted in our favor as he is once again-A LIAR! Stay as far away as possible from this guy if you're looking for a smooth transparent transaction. His broker isn't any better as he backs his agents whether they are in the wrong or not.

We worked with Sally Small at Sierra Nevada Properties for both property management and our recent…read morehome purchase. Sally was always professional and organized, which helped make the home-buying process much less stressful. She connected us with helpful service providers, and we appreciated her recommendations. There was a lot of paperwork involved, and at times we felt a bit overwhelmed, but Sally was patient and explained everything thoroughly. Thanks to her guidance, we were able to close on our home a week early. Overall, we had a positive experience and would recommend Sally to others looking for a knowledgeable and supportive real estate agent.

Alicia took over managing our property a few months into our lease. She has been patient,…read moredetermined to help us out, and ensures our unit is up to standard, comfortable, and safe. She truly goes above and beyond for her tenants and will make sure things are handled in a timely manner (within her control that is). I appreciate her hard work and experience as a property manager.

I did business with Alicia for 9 years before she started Mountain Management and continue to do…read morebusiness with her. It is a blessing that I found her. She is very dependable and thorough, which when having a property manager is 100 % of the utmost importance! I honestly cannot speak more highly of her than wanting to give her 100+ gold stars.

I have worked with Amber at Realty Boulevard and she is a gem. Amber and her team are honest, hard…read moreworking, and care about their clients and vendors. They have a wide variety of properties available and can help you out with storage units if you need it. All in all a good company and easy to work with.

Disappointing and Concerning Rental Experience I strongly…read morerecommend that anyone considering renting through Realty Boulevard in Reno carefully document everything before moving in and before moving out. Our experience was extremely disappointing. When we moved into the property, there were already significant cleanliness and cosmetic issues, including food and paint on the walls and baseboards, chipped areas, and numerous nail holes. We completed a detailed move-in checklist documenting these conditions and notified Realty Boulevard. We were specifically told by email that the owner would not be painting or addressing those issues. Despite having documented the condition of the property from the beginning, we were later charged against our security deposit for conditions we believe were pre-existing and clearly documented at move-in. To make matters worse, when we moved out, we paid for professional cleaning and professional carpet cleaning and left the property in good condition. We have documentation and receipts to support that. We are now being forced to consider taking this matter to court to recover our deposit. What is especially frustrating is that we did exactly what renters are supposed to do: documented the property's condition when we moved in, communicated the problems in writing, and professionally cleaned the property when we moved out. I am posting this because I would genuinely like to know whether other tenants have experienced similar problems with Realty Boulevard, particularly regarding security deposits, move-in conditions, or being charged for pre-existing damage. If you have had a similar experience, I would appreciate hearing from you. Please keep comments factual and respectful. I am interested in comparing experiences and understanding whether this is an isolated situation or something other renters have encountered as well.

Keeps fining my family even though we can barely afford to live. Never helps with weeds or repairs…read more Always ignored any requests for assistance and just fines us again. Despicable people.

Horrible customer service , I am not sure if Jeannie Reddinger is still employed there but she was…read moredownright awful to deal with . I came into the office one day to inquire about parking , Jeannie Reddinger walks out into the waiting area, gives me a scowling look and simply says "Yeah?" Not "Hi , how are you ?" Just simply a "Yeah?".

Needs to return calls and follow thru with promises. Or…read moreis too busy for new business.

John is an AMAZING realtor. He was so detail oriented, very patient with us being first time…read morehomeowners, and was always so available. We are so fortunate to have found the right realtor!!!

I am in the process of moving to South Lake Tahoe and had been trying to view a property managed by…read morethis company. The first time I booked a tour I drove all the way up to the lake just for no one to be there to let me view it. They would not answer my calls. The next week I was able to get a hold of another rep who informed me that the tour was a "self viewing" and I should have been emailed a code for the lock box. (I was not). But whatever, mistakes/miscommunication happen. I scheduled another viewing and was told the code to the lock box will be emailed to me about an hour before the viewing. I was told to call them promptly with any problems. I was never sent a code and the office would not answer their phones AGAIN once I was all the way up there. Very unprofessional as they have made drive to Lake Tahoe TWICE for no reason!

You pay the application fee hoping they'll start responding to questions on the property. They…read moredon't know any details about their properties. Terrible communication. Fraudulently billing us over $4,000 as if we moved in to the unit they can't provide basic info on

I have used RPM Corazon as a property manager for over one year. Reading the renter reviews shows…read morehow petty people can be. My tenant who recently posted a negative review caused damage to my condo. When asked about the cause they chose to lie about it. If they had been truthful and offered to help with the repair I would have worked with them. Instead they gave me no choice but to withhold my repair cost from their security deposit. Now to get even for their mistakes they lash out with a negative review. If you are considering doing business with RPM Corazon read between the lines on the negative reviews. The staff are highly competent and honest. It's unfortunate that people use social media to hurt others when they don't take responsibility for their own actions.

DO NOT USE THIS COMPANY they'll charge you with fraudulent charges. A homeless person has more…read moreexperience with management then these subhumans