1. Caudill's Lawn Equipment

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Springfield, OH

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Caudill's Lawn Equipment

2.0 (4 reviews)
Closed • 9:00 am - 5:00 pm

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Rural King

Rural King

(11 reviews)

$$

I shared a laugh with ROGER!!!! He was funny, polite, and helped load a huge bag of dog food into…read moremy vehicle! I am always treated well and any time you ask someone for help, they are more than willing to help!! I drive from Columbus at least two times a month.

I bought a hose hydrant from the Marion, Ohio Rural King and later realized it was the wrong size…read more I first tried to exchange it at the Marysville Rural King. The staff there were kind and genuinely tried to help, but they could not find the purchase in their system. I checked my banking app and confirmed that I had bought it at the Marion store. I then returned to Marion with two of my own hydrants: the wrong-size one I had purchased and my old one for size comparison. Two different employees told me they could not look up the purchase without either a phone number in their system or a physical receipt. They also said they could not use my original payment card to retrieve it. That explanation contradicts Rural King's published return policy, which says a digital receipt may be retrieved when a customer has the original credit or debit card used for the purchase. I had the card available, but neither employee offered to follow that process. I ended up purchasing the correct-size hydrant anyway. While I was checking out, the first employee I had spoken with came over and questioned the number of hydrants in my bag, insisting there should be more. That employee already knew I had entered the store with two of my own. The employee ringing me up, who could see exactly what I had brought to the counter and what I was purchasing, did not question the count. The Marysville staff handled the situation professionally and made a sincere effort to help, even though they could not locate the purchase. My experience at Marion was very different. I hope management coaches the Marion team on Rural King's return policy and ensures that customers are treated with trust and respect rather than suspicion:/

Caudill's Lawn Equipment - farmequipmentrepair - Updated October 2026

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