I am very sorry to write this critical review since we have been regulars to both locations in Brno. We were always recommending this restaurant, but after the last experience, we are never coming back again. Already upon arrival, Monday around 19:30, two young girls were sitting outside a table, chatting in an otherwise completely empty restaurant. Only later we understood they were waitresses... We (me, my husband and our 2.5 year old daughter) seated ourselves outside. After a while a waitress arrived. Already the way she took our order was bizarre, since she was humming and generally being very annoyed by our presence. Then she brought our drinks - this was well... ok, she even brought a straw I asked for. Then followed a small episode of me asking nicely for another straw my daughter was pointing at and a waitress responding in a very annoyed tone like if I was asking for something very expensive and completely out of ordinary... and then the meals were brought. The waitress arrived and again very annoyed and in an accusative tone said "there is no place here to put the plates !". I must say that apart the drinks she brought and their menu there was ONLY a small doll of my daughter on the side, not even where the plate was supposed to go... we couldn't believe what I heard. Then she placed the plates to prove the point actually ON THE SPOON that she brought and put on a table, and another plate on the restaurant menu. Then she left and when I came into the restaurant to confront her asking if she has a problem with us, her only answer was "there was no place on the table!" and generally acting very annoyed again. I asked if she was serious. She was... the I asked for a manager and was told "no, we have no manager..." (with that annoyed tone again). She was already half back turned to me. And yes, the four other employees were there only standing and witnessing the discussion without intervening. So I said in that case we are not interested in having dinner there and left, only my husband who waited the whole time outside with my daughter then entered again and paid for the beer and the lemonade we partly consumed (I was too angry and if it were on me I wouldn't pay at all). Apparently, they had the nerves to ask him if he wanted to take the meal to go (and pay for it of course...). My daughter (2,5y) was very angry and cried all the way back home since she was looking forward to eat at a restaurant. THANK YOU VERY MUCH for ruining the evening for us and for ruining the Cattani experience. Never again, the service (already not perfect previously) has hit the rock bottom and for us a point of no return. read more