Overpriced DO NOT USE THIS AGENCY!…read more My husband has been paying this agency for 41 years for his $250,000 universal life policy. He paid $478 per year or $19,598 over that time period. On or around July 25, 2025, he received a notice from the agency stating that this was a NOTICE OF POTENTIAL LAPSE. He called the office immediately and stated emphatically that there must be some mistake as he had paid $845.89 on 6/10/25. We called the office on 6/25/25 and the woman who answered the phone stated clearly that there must have been a mistake, as she showed the account up to date. (See photo of his various phone calls). The State Farm agent, Lori Emch stated that she "had no record of the call.".... today. Well, we do. Whenever we would call her office, the answerer would state that "she's busy" or "she can't take your call." And then we would never receive a return call. Oh, we would get the random birthday cards, but no other communication. On or around 9/22/25, thinking our policy is paid and in good standing, we received another NOTICE OF LIFE INSURANCE LAPSE. Mind you, we never got a phone call, a text, an email...nothing. But this particular letter fired us. If you want to reinstate your policy, you need to make a new application, pay $1,707.92 and you better be in excellent health. The agent had the audacity to ask my husband if he has HIV/AIDS and a sundry of other possible policy cancelling ailments. Ever heard of HIPPA? This was a thinly veiled attempt to get rid of us and our policy. Then she offered, if he indeed was as healthy as he stated, she would increase the bill by 70%. RUN, they no more care about you than a dead animal in the road. 41 years. You would think we were more valuable clients than this catastrophe.

First time trying out State Farm Insurnace and this agency and it went really good and had a…read moresatisfying experience. Evelyn was very helpful with what I needed. At the end of the day Very Helpful,Respectful, and always answers the phone.

Mary is experienced in all aspects of commercial insurance. She uncovered areas of business risk…read morethat my previous agent had missed for years, not the least of which was cyber insurance. I highly recommend that you contact Mary and have her review your business. Mary is a wonderful person, as an added benefit.

Mary is the Best! She is a go-getter and always has her Clients well being at heart. Mary is always…read moreworking and on the phone. She is a true professional and No one I would use for my Business insurance than Mary. She is a lovely person and I truly love working with her.

Andrea is the best ever!!! she is knowledgeable, tells you straight up what you really need and…read moreputs it in perspective if your not sure what you want. She is the best I have ever worked with. She truly cares. If she ever leaves( gosh i hope not) but I will follow her anywhere. I am so lucky to have switched to Andrea's office, I promise it will be the best change you ever made. Just Do It!!!

From the owner: Our mission is to be the leading auto, home, life, and health insurance agency in the Roaring Fork…read moreValley. Serving the Basalt, Snowmass and Aspen area along with State Farm customers throughout Colorado. What we do matters because when you need us IT MATTERS. We take time to collaborate with customers about their needs and we ensure they are informed about what they purchase and WHY. We also help to insure high value homes, seasonal/secondary properties and rental units. License #: CO-610361

If you're searching for insurance, consider this amazing team. Working with Melody Payne at Rodrigo…read moreMarquez State Farm has been a blessing. She's thorough, knowledgeable, and professional when it comes to all our insurance needs. Insuring multiple homes, vehicles, and securing multiple term and whole life insurance policies for me, my husband, our kids and our many grandchildren has proven to be a cost-savings in comparison to other insurance companies. When our home premium decreased, Melody recommended a couple of riders such as Home Systems Protection (about $4/month) and when our boiler was unexpectedly red-tagged from a crack/collapse incident, insurance paid toward a replacement boiler/installation with no hassle. We wouldn't have known about or selected the rider without her guidance. When a bathtub flooded my rental property, Melody was available to answer my questions about the deductible and loss coverage, and she led me through the steps to start and follow through with the insurance claim. I always tell my kids, "Nobody looks out for you like you do." But I promise you, Melody and the team at Rodrigo Marquez State Farm do their best to get you covered adequately and protected financially in the event of unforeseen situations.

From the owner: CO-597323 Our mission is to educate our Roaring Fork Valley on options to protect what matters the…read moremost so when it matters most, we serve you the way you expect.

Had a recent accident. The help and guidance I received from Maggie at the office was outstanding…read more Referred me to an auto body shop that got on the repair right away. Claims dept was very communicative . There is a claims app and texts are sent at each stage. Hertz rent a car also on top of it arranging an AWD. High marks for the entire process.

Highly recommend. I went to Rob Nelson State Farm knowing they have a long-standing excellent…read morereputation in the community. Rob and his helpful team advised me on the insurance policies best for my needs. Thanks to them, I have better coverage for a lower premium than I had before. Top notch customer service, responsive, courteous, and professional.

I absolutely HIGHLY RECOMMEND Derron Cloud as your insurance provider...their team is so…read moreprofessional, caring, kind and just wonderful to deal with!!! Marie in Aspen, CO

Derron offers exceptional service! He really helped me to understand my insurance policy…read more Everyone on his team is very friendly.

Nice people but they cancelled my home insurance about 2 weeks early instead of letting it expire…read morelike I had instructed via email. This led to a lapse in my coverage so my lender was not happy. This office then would not respond to emails, return a phone call after I left a voicemail, or pick up the phone in general. I finally spoke to someone who said they would speak to their regional office. I never heard back from her. I was going to let the policy expire and switch companies because State Farm kept increasing my annual policy by at least a few hundred dollars each year. It went from about $1,200 to $1,700 and then wanted to charge me over $2,000 this coming year. I now have a policy with Farmers Insurance for only $779 saving me over $100/month. I do not recommend having home insurance through State Farm. Car insurance is good but the home insurance is overpriced. Again, good luck getting a response via email or phone from State Farm. Decker's office seems to just ignore a problem until it goes away.

The service I have received from Wendy at Adam Decker State Farm has been excellent. She is prompt…read moreand very kind. Thank you for your great service Wendy!