Overpriced DO NOT USE THIS AGENCY! My husband has been paying this agency for 41 years for his $250,000 universal life policy. He paid $478 per year or $19,598 over that time period. On or around July 25, 2025, he received a notice from the agency stating that this was a NOTICE OF POTENTIAL LAPSE. He called the office immediately and stated emphatically that there must be some mistake as he had paid $845.89 on 6/10/25. We called the office on 6/25/25 and the woman who answered the phone stated clearly that there must have been a mistake, as she showed the account up to date. (See photo of his various phone calls). The State Farm agent, Lori Emch stated that she "had no record of the call.".... today. Well, we do. Whenever we would call her office, the answerer would state that "she's busy" or "she can't take your call." And then we would never receive a return call. Oh, we would get the random birthday cards, but no other communication. On or around 9/22/25, thinking our policy is paid and in good standing, we received another NOTICE OF LIFE INSURANCE LAPSE. Mind you, we never got a phone call, a text, an email...nothing. But this particular letter fired us. If you want to reinstate your policy, you need to make a new application, pay $1,707.92 and you better be in excellent health. The agent had the audacity to ask my husband if he has HIV/AIDS and a sundry of other possible policy cancelling ailments. Ever heard of HIPPA? This was a thinly veiled attempt to get rid of us and our policy. Then she offered, if he indeed was as healthy as he stated, she would increase the bill by 70%. RUN, they no more care about you than a dead animal in the road. 41 years. You would think we were more valuable clients than this catastrophe. read more

First time trying out State Farm Insurnace and this agency and it went really good and had a satisfying experience. Evelyn was very helpful with what I needed. At the end of the day Very Helpful,Respectful, and always answers the phone. read more

Lori's the best insurance agent i've ever worked with. She's super responsive, communicative, and proactive in every interaction. I reached out to her after a very frustrating experience with my legacy provider(s) to get a quote on a home and i'm sure glad i did. We ended up moving over multiple policies and saving a bundle of money in the process. She knows her craft and I'm confident she'll pick up the phone whenever we need. If you're in the market, you gotta give her a call. read more

Lori and her team have been awesome since the moment I first contacted them. I truly couldn't ask for any better customer service. My policies were seamlessly transferred to her office when we recently moved to Dillon. It's been a great feeling to know my insurance is being handled by professionals. read more

I'm so happy to have moved all of my home and auto coverages over to StateFarm with the help of Lori and Jasmin! It's a pleasure to work with such a responsive and knowledgeable team! Lori really listened to my concerns and put me in touch with Jasmin who was very helpful and prompt with the quotes and answers to my questions. Surprisingly, this was not the experience I received from my last insurance provider down in the Front Range. I'm very happy to have found Lori and her team right here in Summit County! I highly recommend them if customer service, as well as comprehensive coverage are important to you! read more