What a fun place. The bartender is so friendly and helpful. We saw her offer to make reservations…read morefor a table for another restaurant....going out of her way to be helpful and accommodating, showing you dont have to stay here to be treated like family. We will definitely come back! We ordered top shelf margaritas, a Midnight Berry (it was ok, but pretty weak) and an absinthe frappe...lots of fun and quite tasty if you like black licorice.

We came in at 9:30 p.m. there were a bunch of people only one bartender we waited about 10 minutes…read moreto get a drink, but ended up leaving. No one had acknowledge us, greeted us etc..

Our home away from Dallas. Thanks again for a wonderful visit. Funday Sunday was a blast with…read moreMissy, John, AJ, Jeff and Vicki. Fabulous place with wonderful people! MAKE THIS PART OF YOUR EUREKA SPRINGS VISIT

The bartender the night of 9/4 was terrible it was birthday so whomever that is…read more I walked up to the bar while she was helping someone just me and them. Another couple walks up she completely ignored me and walks by me to help them then asks me what I'd like. She wasn't filling our drinks would only do half glasses, made drinks wrong and they tasted terrible but still charged us. I'd walk back out if I came again and she wasn't working. Just awful experience. Neat place. Karaoke fridays and chalk in bathroom to write which was

We had the absolute best experience here over the weekend! We were coming to the hotel for a ghost…read moretour later that evening, and we heard the views from Skybar were spectacular, so we decided to stop in for dinner beforehand. The photos of the view from the balcony do not do it justice - you can see the gorgeous fall foliage for miles! The food itself was incredible. We ordered a pepperoni pizza and buffalo wings and they were both so full of flavor and perfectly cooked. There was a small hiccup with the food as it was coming to our table, but our server, Travis, did everything he could to make it right which we greatly appreciated! They have a great craft beer selection and the cocktails are delicious! I highly recommend the autopsy - it's a perfect blend of amaretto and peach schnapps. Overall, I would come to the hotel solely for dinner because we had the best time!

We ended up here because the other Italian spot had too long of a wait. The restaurant has a great…read moreview from the fourth floor of the hotel. Service wasn't very attentive, but our server was genuinely sweet and clearly busy, so we didn't get checked on much. The cocktails felt overpriced ($16 for a Moscow Mule), so I opted for a glass of Merlot instead, which came with a generous pour. My husband's local beer flight was also a great way to sample the local breweries. The Bella Supreme took about 45 minutes to arrive. The hand-tossed crust was more soft and bread-like than crisp, the toppings were generous, but the pizza lacked flavor and the ingredients didn't taste particularly high quality. I'd come back for the view and drinks, but not for the pizza.

First of all, it was hard to fine this place as we thought it was the Cathouse…read more Kudos for being open late on a Sunday night. We walked in about 30 minutes to close and they we happy to have us. Unfortunately, they were out of a lot of things such as hamburger, but this forced us out of our comfort zones to try new things. I had the Ruben with cabbage, it was really good, and the fries were tasty! Wife had the Shrimp Po Boy, she thought it was very nice, good tarter sauce. Nice surprise for late Sunday night dining in Eureka Springs!

Great staff, really cool atmosphere (attached to a biker bar that we didn't go to but seemed really…read morebusy and fun!!) the staff were pleasant, are waitress was funny, friendly and helpful. We came specifically for the prime rib dinner (Fridays and Saturdays at 5pm to sold out) and we were not disappointed. It's not really marketed, but heck, when it's that good it speaks for itself!! Big portions, even better price, and cold beer.

We really liked this place! Excellent selection of wines to choose from (including lots of pours by…read morethe glass), nice patio, super-nice service (even when they got slammed with some big groups walking in), and creative meat and cheese boards. It's definitely worth a stop, though check their Facebook for Winter hours that are a bit more limited. I liked the fondue a lot, but my dining companion wasn't too into the particular combination of cheeses. It was interesting to try different bits of veggies and fruit to see which ones worked best with the flavors. The charcuterie board was a winner for everyone, though we probably would have just ordered the "Connoisseur" from the start had we known we'd be sticking around for awhile. The fondue + the charcuterie were more than enough for dinner for two people though. Would definitely be on the list of places to stop in again.

Amazing experience, I've never enjoyed eating crab as much as I did here....they crack the…read morelegs/claws for you!

We could not have asked for a lovelier place to hold my daughter and son-in-law's reception - just…read moreminutes from Thorncrown Chapel where the ceremony took place - Upstairs offers a private space with the perfect ambiance to fit events of a variety of sizes and styles. But the most spectacular part of our event was the stellar service and beyond believable fare. Ryan was our host for the evening and played a pivotal role in not only helping to plan our menu and wine list but making sure every element of the night was spot on. His "Zen-like" attitude and flair for anticipating and exceeding expectations is uncanny. And the fact the food and wine were exquisite. Every guest commented that the sirloin steak was one of the best they have ever tasted, the salmon was to die for, and the pork chop was so tender and flavorful. And don't get me started on the delicious asparagus or baked potatoes that were the size of a small football! Yum!! And the apps! Oh, the apps. I'm ready to go back again!! Thank you, Ryan! Thank you, Upstairs at the Grotto!!! You made it happen on 10.18.21. Sincerely, The Pretto, Preston, and Presto Families es!!!

From the owner: UPSTAIRS at Grotto is the perfect spot for a large event or private party in Eureka Springs, AR…read more Our venue has space for any and all private events; from rehearsal dinners and wedding receptions to corporate events and annual meetings. We have the space and the staff to make your night perfect. All of our events are catered in-house, helmed by our award-winning Chef Rodney Slane and his talented kitchen staff. Reserve your event at UPSTAIRS and enjoy a great venue, great food, and a great atmosphere!

We came in at 9:30 p.m. there were a bunch of people only one bartender we waited about 10 minutes…read moreto get a drink, but ended up leaving. No one had acknowledge us, greeted us etc..

Let me start by saying the staff are wonderful and the hotel is unique…read more If you are allergic to cats, beware! They live on property. The beds are uncomfortable. The ghost tour is annoying. At least four times a day there was a crowd of people outside our door hoping to see a ghost. Me in Jammie's feeding the baby and a bunch of folks gaping... and we were not in the room that is supposedly haunted! And Friday night there was a very loud band. We had a baby, and a cranky 5 year old. Thank goodness they stopped at 9:40. THE BEST thing about this place was the breakfast buffet and bartender who took pity on us.

My now wife and I stayed there for our wedding night after getting married at Thorncrown Chapel. We…read morewere needing to check in early to shower and get ready, and the front desk did make sure we were taken care of - albeit for a fee. Their communication was great. The hotel's front desk team and manager, Olivia, are a massive bright spot in an otherwise terrible hotel. The bellhop, Marcos, was also incredibly friendly and very helpful. Without those two people this place would be absolute trash. I can't in good conscience give them 1 star, even though they deserve it. The overall service is abysmal. The bar staff stood there talking for nearly 3 1/2 minutes right in front of me before acknowledging my presence. This was at 2pm and they weren't busy. They were actually having a conversation about their recent break and their plans for after work. As far as the room, it's old and things creak - which is likely part of its charm. But the beds suck and this is not part of the charm. The balcony door doesn't close correctly so it's hot as hell inside when it's hot outside. This is also because the AC unit can't keep up. But at least the plumbing doesn't work. First thing I did was blow my nose and threw a small bit of folded toilet paper in the toilet and flushed it. It didn't flush. Spoke with the hotel and they said it would be fixed. When we returned the toilet was still not working properly. Amazingly, these issues weren't even close to the worst part. The restaurant staff were absolute trash. I wish I remembered the barista's name from the coffee bar in the hotel's main dining room. I went down to get my wife and I a coffee as we were checking out. She barely acknowledges me. When she finally does she rudely tells me that she has to take care of the dining room guests first and that I must wait. Given my experience with other staff, I just told her not to worry and started to walk off. She called me back and said she could get to me after the order she was currently finishing. I'm guessing she thought I was headed to complain by the immediate change in her attitude. It then took her over 13 min to make two lattes. I came back to pay and she rudely instructed me to go to the front desk to break my $100 bill to pay. I came back to pay, and 2 10oz (approximate) coffees were almost $19. This hotel sucks, it's not haunted except by shitty service. And it is so overpriced. One balcony room was $335 + $35 for early check-in - shitty service included.

Had drinks here while on vacation. Stopped in and watched a little football. We sat at the bar and…read morechatted with the locals and bartender. It is the textbook dive bar, and I love it! Will most definitely stop in again if I am ever in the area again.

Not friendly to service dogs! We were really looking forward to our first visit. However, we left…read morealmost immediately. As soon as they saw my service dog, we were told we had to eat out on the patio. With as hot as the weather has been, that was completely unsatisfactory!! The hostess wouldn't even consider it when I made sure she was aware that my dog is a an actual service dog. I get it, there are pets trying to be passed off as service dogs. However, no ADA questions were asked; no attempt to even offer consideration. Unbelievable.