I've only had one bad experience out of the 20 times I've shopped here. And it was so bad, my day was ruined and over some stupid toys that were in a bin for 5/$1. I guess the lady at the register was having a bad day and decided to take it out on me. Treated me like I was a scammer or liar. It wasn't worth the argumentative and contemptuous reaction we received and it was my daughter's first time coming. My mother is in a wheelchair and the 3 of us were having a wonderful afternoon until that woman ruined our vibe. Of course, I was correct about the sale but she just didn't believe me and wouldn't take the time to walk over there and verify. A manager came over because I was getting upset at the way I was being talked to. If you raise your voice to me, oh... you will get back what you're dishing out. Anyways, whatever! Ridiculous
Now with that out of the way, CSS is my favorite thrift shop. It's nice knowing that the profits help families and the community after emergency situations and it's a lot cleaner than a lot of other thrift stores. If you have boujee friends, they have a boutique section with more upscale and newer things. I, personally go straight to the $1 racks(and I always find something!) and their bin sales. I've found 2 Calvin Klein dresses(at different times) on the $1 racks. But I've bought things from every section they have. They even put out free stuff by the entrance/exit.
I'm too old for prom dresses, but they have a lot of beautiful gowns and evening dresses for cheap. If you're low on cash and need a gorgeous wedding dress, look here first. You won't regret it!
But the customer service is(with the exception of that one day) great. They do have paid employees but they depend on their volunteers to keep inventory flowing. Even the volunteers have been helpful to me when I need to plug in an appliance or try out some furniture. Although they won't help load or deliver. Just be prepared if you're buying large items.
One more thing. If your cell phone has CASHAPP, they have a rewards program that you can use for a discount and CASHAPP keeps up with the points. I didn't sign up for it until after I'd spent over $100 and I kept coming back. So, I missed out on those points. read more