I've made several purchases at this location of Cath Kidston for myself, as well as for gifts. I have noticed that the sales personnel are very aggressive, asking, "May I help you?" several times, even though my response each time was, "I'm just looking." It made me feel uncomfortable to be asked repeatedly and made me feel as if I had to rush to make a decision. I detest having sales personnel "hang" on me when I am browsing and making a decision; asking me once is enough.
I love to gift wrap and consider it to be an art. I needed to post my last purchase right away, so I had the salesperson wrap it for me. My gosh - I think a 6-year-old child could've done a better job! They use paper bags with a Cath Kidston design on it, so wrapping should be a breeze; basically a no-brainer! This salesperson used a ton of tape and folded the bag very sloppily. She also attempted to snip off all the tags, but I stopped her - that would've made the bag I purchased appear to have been purchased at a second-hand shop or one of the stores that sell unauthorized copies of Cath Kidston merchandise! I could not believe that she could make a nice gift look so cheap! She seemed very nervous...I'm not sure why, as I was the only customer there.
On another occasion, I presented my credit card for a purchase. Since I had just moved to London from the US, I did not have any identification, other than my photograph affixed to my card by the credit card company. The salesperson asked for my passport. Any savvy traveler doesn't carry around an original passport, as loss of such is difficult and time-consuming to replace. I found that to be insulting and demeaning. read more