Because paint and body is not something you do for regular maintenance it's hard to decide where to…read morego. I feel very fortunate to have gone to Quality Paint & Body in Fresno, Tx.. Nancy was my estimator who was fantastic. It took 2 1/2 days to complete the job. That was fast and the best part is no one can look at my vehicle and see there was a repair or new paint. Thanks for a wonderful job.

They did a good job on the car. They called and procured the required part in a timely manner,…read morefinished the replacement in a slightly longer time than committed which was not too long to be bothered about so its fine. But, for a $1000 bill , I would expect at least a complimentary wash. Car is looking good and runs fine, so am ok.

My car wouldn't start even though battery was new and also could not shift into neutral. Called…read moreProgressive insurance and requested for towing service. They sent three different towing companies one after the other on the same day, and none was able to tow because, the gear could not be shifted to neutral and did not have tow dollies. Also, there was another stalled car parked right behind my car and hence moving became very challenging. I spent 5 hours and almost gave up. Thought of trying one more time. Finally, insurance sent Orange Towing service, and I explained the difficulty and hours spent waiting for multiple towing services that was unable to tow. They were so kind and arranged to send driver immediately and was able to tow my car. The driver was very friendly, professional, and handled a stressful roadside situation very well. In future, if similar need arises, I will only call Orange Towing service based in Houston. I very strongly recommend everyone to use them.

On 03/15/24, my insurance sent out a call for my stalled vehicle and they chose to take the job,…read morebut because I called twenty minutes later two times. The guy answering the phone got mad because I was reiterating the time. He then send a message to my insurance company to cancel, blocked my number as if I was going to bother him or the company. We just need a tow. I have a 78 year young mom with me and we have been waiting. I saw nothing wrong with calling him and asking of the ETA. He got really mad! Terrible company, Coward Workers or the owners!! I am a woman!!!

Daniel was amazing. Fast response, professional service, and a great attitude. He turned a…read morestressful situation into a much easier one. Thank you, brother. Highly recommend!

After an hour from my initial request for towing, I was called and told the wrecker would be there…read morewithin the hour. An hour later, no one showed up. I called League City Towing back. I was told the wrecker would be there in 45 minutes. Another hour later, I call back and was told the driver was headed my way and would be there in 30 minutes. 45 minutes later still no one. I called back and was told there was another person ahead of me being towed and I would be next! Really! I ended up getting another wrecker to help me. 4 hours waiting is unacceptable.

I have had my truck towed twice by this Company. Marc (now retired) on July 19, 2024, and Anthony…read moreon April 13, 2026. These two (2) guys were both nice, patient, and helpful. The Dispatcher who takes the incoming calls, is very helpful. For those who have had their vehicle towed before, thinks to them self, "What's next?" Then you get a person towing your vehicle in a hurry with an attitude. Bellaire Towing is not like that and will keep you at ease. Their cost is a money saver. I have given this Company's name and phone number to my Family members and Friends.

These guys are great. Not your typical towing company!! The owner is a real stand up guy...read more

Got a flat, and they fixed it fast and cheap. I would definitely recommend them…read more Thanks for the quick cheap fix

Went to this place due to having run over a screw over the weekend and needed to patch my drivers…read moreside front tire. The guys in the front were quick, and straight to the point. I was in and out in less than 15 min and the price was under $20. I recommend this place to anyone who needs a quick tire patch performed. It's a hole in the wall type of business so don't expect a waiting room and coffee like these other bigger tire places have. I trust these guys with my vehicle and appreciated they didn't try to upsell me. 5 stars!

Manual the man at the desk and Jim, the shuttle driver along with the service done to our truck…read moreexceeded or expectations. This is my first time here I recommend my friends and family to use Christian Brothers in the future. Thank you again manual and Jim in the service department.

This place sucks. I was charged double what others charge for labor. The broke my door handle off…read moreand tried to say it was already that way, gave me a bill estimate for it. I had to refuse and make them fix what they broke. Other stuff was fixed. Then a list of stuff they claim needs to be done soon. (Did not include my radiator that had a hole in it.) So I had to be towed ,on another day. Lucky my engine was not ruined. To find that out. Had them check the list of stuff and none of that needs to be done. I put a complaint to AAA to not recommend them, and what had happened. And will report to BBB.

I'd like to thank service manager John and his team for exceptional service give the large volume…read moreof vehicles coming in and out. The customer service was top notch, uber requested was fast, and overall a very good experience. Recommend this location for service.

Update 17Jul2026: The sales manager, MyLinh Salazar,…read morecontacted me saying that I was a valued customer and had indeed purchased multiple vehicles at this location. Lexus would take care of my windshield replacement. Maybe they do care about their customers? MyLinh promised me that she would let the service department know and I just needed to schedule service with them. Everything would be on my file. Welp, I texted the customer service line to schedule an appointment; the same line I use to schedule vehicle services. Ana couldn't figure out how to schedule and kept deferring. She first told me that they would arrange for a manager to call me; which they did, and I explained the situation. Ana finally said she can schedule my appointment and to find a date/time that works. Once I provided that information, there way a 2-day delay. She told me she needed to talk to her colleague and they'll get back to me as soon as possible. That was June 2nd.. no response via that text line to this date. Skip forward a week or two, I decided to call the service department directly. I explained the situation, gave them MyLinh Salazar's name and that I would like to schedule a complimentary windshield replacement. Easy peasy.. I got in the books and was scheduled for June 10th at 8am. I came in to drop my vehicle off and they set me up with a loaner fairly quickly, with the understanding that they would call me in a few hours when my vehicle was done. I asked them this question specifically and this was the exact response. 4pm rolls around and I'm curious why they haven't called or provided any updates. I never received a text from the service team, which is abnormal, so I called the service line directly. My service provider called me back and told me they were still waiting for the parts. Why did they schedule a windshield replacement appointment and never order a windshield! Wtf?! So I wasted 2 days of them just keeping my car cause they didn't have the parts to do the job. Austin finally confirmed they didn't get everything in until Friday morning, June 12th. My vehicle was not ready until very late Friday, around 5:30-6pm. I opted to pick up my vehicle Saturday, June 13th, 3 full days later. I'm not sure what's going on with this dealership or their service department. It was a really bad experience, on top of a really bad sales experience (see below) the last 2 vehicles. 18May2026: One of the shadiest businesses I've ever worked with. I've purchased 3 vehicles here over the years and each time, the experience gets worse. My first vehicle was about 10 years ago when Sterling McCall Lexus actually cared about giving stellar customer service, but I've seen this mentality decrease over the years.. maybe due to demand but it's completely unacceptable. I bought my 2nd vehicle during covid and had to wait for it to arrive from Japan. The negotiations felt like a "bait and switch" experience, where they say one thing and come out with completely something different on paper. Luckily we read behind the lines and called them out on it before the documents were complete. This last time was a year ago, and it was with Finance. Again, a sought after vehicle. I had a deposit down and thought it was weird they took my deposit and didn't call me with the vehicle of my choice, over a year later. This dealership wouldn't give you your position # on the waitlist. When I absolutely needed a vehicle due to an unexpected accident, they magically came up with something in production that would arrive within a month. I purchased a windshield replacement option and they told me I could be covered for tires and windshield. I have documentation that the small print about the windshield replacement having a restriction of under 6" was never disclosed. That is, until I called and had to use it. No information about taking a photo with a ruler, or size restriction; the whole package was a scam. Anything less than 6" is not a windshield replacement, just a small chip repair through Caltex. Shady business all around, from sales to finance.

Excellent experience at Russell & Smith Mazda!…read more When I started looking for a new Mazda dealership in the Houston area, I narrowed it down to two choices -- one in Katy and Russell & Smith Mazda. I had previously been taking my vehicles to the Mazda dealership in Webster, but after multiple attempts to reach my former Service Advisor -- calls, emails, and messages -- I never received a response. Unfortunately, it was time for me to find a different location. Once Russell & Smith became my choice, I asked AI who I should request as my Service Advisor. Stephen Rodriguez really stood out based on the reviews I found. When I first met Stephen, I told him, "It's your fault why I'm here!" And after dealing with him, I can honestly say the reviews were right. Stephen was great and an absolute pleasure to work with. He kept me updated throughout the entire process and made sure I knew what was going on with my vehicle. As for the actual service, I couldn't have asked for a better experience. My A/C compressor had failed, and the repair was handled very quickly. I was able to get a loaner within about two hours, and my CX-30 was ready the very next day with a new compressor installed. A big thank you to Stephen Rodriguez, the service technician, and the entire Russell & Smith Mazda Service Department for taking care of me and getting me back on the road with working A/C! I will definitely be back. As for the dealership in Webster... I guess they didn't want the business. ‍ Thank you, Russell & Smith Mazda!

Thanks to Logan I had THE most seamless experience anyone buying their first car could possibly…read morehave. Logan was so insightful and knowledgeable about the process. Answered alllllllll of my questions with patience. He taught me how to operate the software in my new car. His manager Mark was helpful in the process as well. Really the entire team was very kind and helpful. Wonderful experience and they keep it clean too. Thank you soooo much!! I love my new Mazdaaaaa!