While the hotel is nice and convenient the staff SUCKS!! They are rude, unhelpful assholes! The waitress/bartender in the restaurant (Raquel) needs to be fired. She has the personality of a rock and won't lift a finger unless you specifically ask. My husband's beer sat empty for at least 30 minutes and she walked by the table 15 times helping the one other table in the restaurant but refused to ask him if he wanted another drink. I asked her for ice for the room and she refused to provide it to me. Claimed their ice machine wasn't working and she was low on ice. Yet, when another bartender was working it wasn't an issue and you could hear that the ice bin was full. And if a customer makes a request for ice...you figure out a way to make or buy some ice. We came back from lunch and decided to have a drink in the bar, but we had leftover pizza. The guy at the front desk scolded us for bringing outside food into the restaurant. Perhaps if their food wasn't crap we would have chosen to eat there for lunch instead. We will not return to this hotel and would recommend you avoid it at all costs. read more