It was a nice three day trip with my friends in Castle Rock. I checked in on a late evening July…read more4th. I was greeted immediately by the front desk, who didn't worry about my third party reservation, and have me a room at the requested 4th floor. The room was nothing fancy or upscale, but still clean and comfortable. It has two queen beds that were comfortable enough for sleeping. The TV was large and also a smart TV. There were ample amount of cable channels, and I also was able to enjoy YouTube too. The AC was wall mounted, but cooled the room quite well when needed. The desk area was fine, and I enjoyed the Keurig coffee in the room. The bathroom was clean and organized. The shower pressure was a bit light, but still did the job. The towels could have been thicker, but the bathroom amenities were good. For a 2.5 star hotel, the room was very good. The lobby was casual, but still inviting with enough chairs to relax. The breakfast was complimentary and had good amount of hot foods like omelette, sausage, bacon, and potatoes. Cereals, muffins, and waffles were also available. Juice and coffee were from a dispenser, and were ok. The fitness center and pool were small, but useful. Please note that the entrance doors open manually, but you can press a button to have them open automatically if needed. The service was well caring. The receptionist was very helpful in finding places nearby, and helping me with luggage after I got injured. Checkout was also very easy. I am very happy that I got this mystery hotel at Priceline for a great price. With the clean and comfortable rooms, free breakfast, and great service, it's a great hotel in the Castle Rock area. Overall: A

Great hotel and great customer service. While the hotel is a little outdated, it definitly still…read morecomfy and provides all the amenities we needed while home basing for our road trip. Great breakfast with a daily variety, great/safe location, clean, and exceptional prices! The staff was great and very accommodating. I would easily recommend staying here while traveling around Colorado! Zero issues from us!

We actually enjoyed our stay here. The rooms were clean and everything was upgraded. The hotel is…read morein proximity to everything. You can even walk to a lot of the restaurants. We had wonderful service from everyone. This is good IHG. Highly recommend!

One of the worst holiday inns. The staff members are rude and not helpful. The manager, Ana, is…read moreuseless and actually said there is nothing she can do. Our reservation was for a certain room type and we did not get the room we paid for. They said there were no rooms left. Then they tried lying and told us it is the room type we reserved.

This was what I needed. It wasn't "perfect" but for the price it was worth it for sure. I had…read moredriven from Texas and was on my 15th hour and just couldn't do 10 more damn miles. I gave up :P. You guys did save my day. The reason I'm writing this is because of the customer service, the woman who worked the night shift could tell I was about to drop dead and went out of her way to make sure I was in bed I'm about 10 minutes from the time I checked in. Breakfast was good enough, quick, clean, plenty of coffee and seating and really quiet. The reason for the 4/5. A: the room kinda smelled funny? It was peeish?ish? Though I'm super sensitive to smells so factor that. B: I couldn't sleep (not their fault) - though the moment I FINALLY fell asleep around 5:45, come 6:15 the dump trucks were making their rounds and banging the dumpsters over their trucks and it scared the hell out of me. It's REALLY loud. Again, not in their control but something to be aware of. Thanks for the comfort and convenience!

I checked into this hotel on December 14, 2018 and was given a rate of $315 for 4 nights. They…read moretook off an authorization for the amount. On Monday night I extended for 1 night and was quoted 79.83. I went down to the front desk to have my card swiped. And keys reset and the manager on site who name is Derick was rude as ever. On Tuesday morning my daughter gets a call from the front office that my card had declined for the payment and that we needed a card on file by the end of day. I called my bank because I knew that we had more than enough funds to cover. After speaking to my bank and confirmed that funds we're authorized for the total amount of my stay I did a conference call with bank and the manager Derrick who argued with me and the bank teller who was explaining to him that those authorizations were held and all he needed to do was release them. He stated to bank you're the damn bank you fix it. During the conversation the general manager walked in and took over the conversation and he couldn't find the payment on the hotel at first but went to credit card transactions and saw the holds for the funds that way and stated Thai owed $80 and that I would be good. On Tuesday night I called to front desk to extend for 2 days and was quoted $147 for the 2 nights I transferred the money to account and went to front desk and was told that card was charged for that amount Later on in the evening I had noticed that they had only taken 79.83 so called front desk and spoke with Stephanie and asked why had they only taken that amount she asked the manager Derrick and he said that everything was ok and they had everything under control. The next morning my daughter gets a call that our card was declined. So I call front office to ask what do you mean? He said that we owed 80 I was frustrated so I paid 60 over the phone and told my daughter to go down to pay the remaining $10. She goes to front desk and was greeted by Sarah Who is the owner my daughter tells her I'm here to pay $20 on room. She goes uh no. First you need to pay for last night and was rude to her. So I call from work and talk to Sarah for her to be a owner and in the hospitality business she talked to me like I was crap and even though everything was her staff fault she tried to talk me out of staying other night there since bridges had been burnt! Smh. I spent over $600 and the treatment my family and I got was terrible! It's sad because people should not be in this business and act the way that they did! Horrible horrible customer service and dirty rooms

Check in was rocky, was waiting for a long time until I finally just yelled for someone to come…read morehelp me. But overall not a bad stay, Thomas on the night shift was amazing and turned my whole stay around!

Three cheers for the Hampton Inn Castle Rock! We have stayed…read morehere twice so far and love it. It's close to food and shopping. The rooms are newly remodeled and comfortable. There are plugs all over the room, plenty for our connected family of 4. There's a lovely couple that manage during the day- I can't say enough that they put their heart and soul into their work. We were here during the snow storm and the area lost power overnight. Not the hotel's fault but they did everything they could do make sure folks had food available in the morning and offered additional blankets without having to ask. We're eventually moving to the area so have additional trips planned. We won't hesitate to book again. Thank you!

It's an older dark and dated hotel. It was perfect for the one night we needed. The other hotels in…read morethe area were all booked. Clean beds, and a hot shower. Wouldn't stay here for a long term, but works as an overnight stay.

My boyfriend had surgery right next door to this hotel. So good location for us, but also just In…read moregeneral. Anything we needed was within walking distance. Area not too busy. The general manager was great. Cared about his surgery and that we were comfortable. We even added a night. Easy to have our dog there. Very clean. Free breakfast, nothing big but enough to grab something to start the day.

Front desk lady is so rude that we had to leave without getting a room. I would never suggest…read moreanyone go to this hotel!

Stayed here 2 nights, not horrible. No bed bugs, the TV was nice, little small for the room size,…read moreyet it worked well. We got a room with a couch hide a bed. It was ok comfortable. The bed was hard, yet that is a personal preference. The breakfast was ok, nothing hot besides pancake and toast. Their bananas were good the first day. The second day they were old and squishy. Their soap was ok, their shampoo, bring your own. Their water pressure was, what water pressure.....??? Not as good as the Baymont, yet not horrible.

The staff is truly some of the kindest and have great hospitality to anybody staying there, it is a…read moregreat hotel in near downtown and the rooms and beds are very comfortable I highly recommend staying here

My company stayed here for a golf tournament a month ago, we travel with the PGA/LPGA and stay in…read morevarious hotels all around the US. One night around 830pm I was downstairs next to where my vehicle was parked, having a phone conversation, out of the blue an older model Mercedes pulls up and asks "do you have a room here" it was dark outside and I answered "yes I do" he says "which one?" And I looked at him and said, I'm sorry. But I don't know who you are, I don't want to share that info with you. He then states that I look homeless and asked for my room number again after which he claims that he "owns the property" I let him know I will show him my room key because I don't feel comfortable, he drove off. About 10 minutes later he comes back around the building with an evil smile and keys in his hand, he says "do you know what this is? Master key! I can open any room I want to!" I said I don't feel safe giving you my information and he laughed and said that I shouldn't feel safe, as he opened the door, he stared at me and laughed making me feel very uncomfortable. We still had another 4 nights at the hotel which made it very scary. 0 stars if I could... honestly the worst hotel customer service I've ever experienced. the "owner" seems very prejudice from my perspective. I do not recommend staying here.

If I could give this hotel a zero star I would. The rooms are crappy and the owners are completely…read moreRUDE. Do NOT stay here

My wife and I needed a quick break but could not leave Castle Rock. We had heard that The Castle…read morePines Motel had renovated. We decided to check it out. We were so happy we did. Clean, comfortable and nicely decorated. We loved it. Reasonably priced and close to walkable restaurants. Can't wait to get out in Castle Rock again for a quick -staycation- Great hidden gem in Castle Rock Jason Gray

I don't understand what all the negative reviews are. Ok, I understand one that I'll mention later…read more We get here just after midnight on Tuesday and checked out a couple minutes ago. It's an easy place to get to from the highway and located among a few eateries. Pros: Good size parking lot. The hotel itself smelled like it was freshly cleaned with no stains on the carpet or trash inside or out. Our room was double twin beds with comfortable pillows, the ones I can sleep on all day. The bathroom was clean again without the stains. But best of all? The refrigerator!! Wow that fridge is cold. But such a beautiful thing when it's 96 outside. This hotel is a basic hotel with basic amenities. If you were wishing for a pool with spa services, go elsewhere and spend more money. No guarantee the staff will be awesome or even subpar. The checkin went realtively easy. He was friendly. I requested top floor end room and we got one perfectly situated to the back stairs. Thank you Super 8! :D Cons: When we called for a do not disturb sign, the lady that answered sounded annoyed that she had to do work. And the checkout could have been a bit more personal; how was the stay? Instead it felt that she wanted us out, even though she was on the phone. Recommended? Yes. I've never had a bad experience with the Super 8 chain. The parking lot was full when we arrived which means they must be doing something right. Yes there may be other better options in town at a higher price, but when your only stay one or two nights, save your money with these guys.

No rooms available anywhere in the Denver Metro area, last call was to this Super 8 Motel. The…read moreclerk, Ashley, who answered the phone said she had no rooms available. She then stated that there was one of the rooms that the manager uses for some office storage that had a Queen sized bed. She was gracious enough to hold the room WITHOUT the credit card. Got here and this youngster went above and beyond to make sure that we were comfortable. A huge THANK YOU to the Manager and Ashley for the hospitality shown. I will be staying here again.