this bingo chain has gone to the dogs since i left wales over ten years ago. i remember castle bingo having good quality food, sociable staff and a good atmosphere. i called down to wales to visit relatives and i thought i go and play bingo before i headed back home to great yarmouth. so i decided to call into the neath club as it was near the train station for me to catch the train home afterwards.
i went to the hot food counter and wanted a chicken curry as i remember the food was really good there when i lived in wales. i was shocked! it was MRM (mechanically regained meat) with green slime poured over it. it was off a standard you would find in any low grade kebeb house near you. if anything, theirs taste better and would probably cost less. i tried to get change but found myself getting rushed by the staff who had loads of hands to deal with and were obviousley working to their limit. no hello or anything, i remember the staff uniforms looking better than that too! it was a shirt and tie job back then (very smart) but now its a third world nasty looking top made of dish cloth material not to any British standard in fitting.
i tried to complain to the general manager about the quality of my meal and he said if it wasn't cooked right he would get another one for me. i said no its not that, no amount of good cooking will make good these ingredients. its low grade chicken. it used to be far better than that! all i got was a smarmy grin and a oh well attitude.
all the standards have gone out of castle bingo, it shows there is no competitors in the area, it is either castle bingo or not at all.
they say they are the best in town, no they the only ones in town unless you want to take a motorway trip to either swansea or cardiff.
the quality has been cut out of this and its been made cheap and nasty but not for your wallet, for their profits. i am sure that if the customers had a choice, it would not be castle bingo, and i think the staff would take the same option if they had the chance, i am glad they are not operating in my area. palace bingo staff have time to speak to you. have a better morale and a far better uniform to wear that looks more professional and less like a dodgy take away outlet uniform. i need to have a word with patrick in palace bingo great yarmouth, i am sure if he opened up down here, his standards would steal from castle bingo no problem. my message to the general manager in neath. your an asset to mecca bingo, stay where you are pal. i wont be calling in to play here again or any other. read more