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    Casting On

    5.0 (1 review)
    Closed 12:00 pm - 6:30 PM
    Updated a few days ago

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    KK Sew & Vac

    KK Sew & Vac

    (5 reviews)

    I had a great experience getting my vacuum repaired here!…read more I searched the Eureka website and found Kaukauna Vacuum listed as an authorized retailer and service provider for Eureka vacuums. When I called Kaukuna Vacuums, they told me that Heath handles all warranty repair issues and that I could reach him at the store after 1pm. Heath stays pretty busy running around to their different KK Vac & Sew locations in the area, but I finally reached him and he explained the warranty repair process. First, I called Eureka Customer Service Department (1-800-282-2886) and verified my warranty by reading the product number on the back of the vacuum. NOTE: Don't take your vacuum to an unauthorized repair shop as this will invalidate the warranty! Second, I explained the issue I was having with the roller brush and verified that it was not a belt issue (not covered) nor due to improper use. Third, the Customer Service Representative processed my request and emailed me the case number and warranty request. Fourth, I dropped off my vacuum along with my warranty request form and Heath took care of the rest. Easy Peasy! Heath was very friendly and helpful when I dropped off my vacuum and seemed quite knowledgeable about common vacuum issues. He knew exactly about the issue I was having with my roller brush and tried to fix it for me on the spot. Unfortunately, my vacuum was a bit more complicated and needed more troubleshooting. The good news is that when I went to pick up my vacuum I found a BRAND NEW vacuum waiting for me in the store!! Apparently, Heath talked with Eureka about the parts needed and they decided to issue a full vacuum replacement - WOOHOO! Whether you're coming here for a warranty issue or vacuum repair, you're in good hands and the staff are all very friendly and helpful.

    I recently had the pleasure of stopping by KK Sew & Vac. I was looking for a replacement part for…read moremy machine. Dave immediately helped me so that I could finish my sewing project for the holidays. Thank you Dave and the team you guys did an amazing job. Your customer service was awesome. I can't wait to come back and purchase a new machine!

    Casting On - embroideryandcrochet - Updated May 2026

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