Went into the store today, fully intending to purchase a brand new shadow systems pistol, optics,…read moreadditional magazines, ammo and holsters, but they would not allow me to take the slide off of the pistol to ensure that I liked the way it worked. When I was talking to the manager about it another employee with a tattoo on his head said that's fine, there's the door. This place was highly recommended by a friend, but this is absolutely not the level of service. I expect I will not ever purchase anything from here and will forewarn everyone I know not to do business with this place. Super disappointed I made the drive here for this type of interaction.

This was the worst gun range experience I have ever had. I came here with my brother-in-law and as…read moresoon as we came to the check-in desk, the man behind the counter condescendingly told my brother-in-law, "That can't go in my range!" At first, neither of us knew what he was referring to and then he pointed out the empty juice bottle my brother-in-law was looking to throw out. We paid to use the range, $33, which is more expensive than any shooting range I have ever been to. We went into the range, I unpacked my range back and set up our first target. I shot the target six times with a double-action revolver. Immediately I heard the range safety officer scream, "GET OUT!" At the moment I was confused with what was going on and why this man was running up to me and screaming into my face. "No rapid fire! GET OUT!" He continued to scream. I didn't feel I shot very fast at all, but I was not going to argue with an angry man with a loaded gun at his side who was getting uncomfortably close to me. I re-packed all of our things and we left. When we got back to my in-laws' house, we explained what happened to my father-in-law and he said it seemed rather harsh. We got kicked out with no warning and in an extremely rude manner. He called the place and spoke with the manager and the manager claimed that the reason we got kicked out with no warning was not just because I broke their "one shot per second" rule, but because my brother-in-law and myself had already been there "about two weeks ago" and we had broken several rules back then as well and caused trouble. He specifically mentioned that my name was brought up several times and I was a chronic rule breaker and that what had happened today was just the last straw. Neither of us have ever been to this shooting range in our whole lives. I have been at Big Boys before. One time. Almost three years ago; and I didn't use their range facilities. I only browsed their gun store, but I did not buy anything as I thought the price for they were charging was too high. Now, I was upset I had been told (or rudely screamed at) to leave, but at least up until that point I could have understood their reasoning. They had a rule and I had broken it. Maybe they're just that strict. However, someone accusing me of being a troublemaker with a history of rule-breaking and to be told that the range staff already know me by name because of all the trouble I have caused at this place when this was my first time at the facility is where I have to draw the line. Let me say this again, this was my first time using the Big Boys shooting range. I have never in my life shot any firearm at this facility. My brother-in-law not only had never been to Big Boys, he had never gone to ANY shooting range before. Now the manager and range officer are claiming that we have been there before and acted in such a reckless manner that my name is well-known to all the staff so they know to look out for me in case I ever turn up there again. At this point, I spoke with the manager who claimed that they "know" I have been there. At this point, my mother-in-law asked when exactly I have been at this range. How do staff at a range I have never been to know my very specific and unusual name that is so unusual that I have never even met anybody besides family members who has my same last name, let alone my full name. Manager claimed that he had the waiver I had allegedly signed on the previous times I had been at the range "causing trouble" and that he would get back to us. Several minutes later, he says he was just informed that these waivers are only held for 48 hours so he can't provide it. My mother-in-law then asks for some kind of proof of my alleged previous visits I made to the range. After several minutes, the manager called back saying he was sorry and that it was a case of me being mistaken for somebody else. He apologized several times to her and said that it was the range officer's mistake and that he would talk to him and that he still wishes for my brother-in-law to come over sometime. This was the first and only time I will ever give this place my business. My family and extended family will not be giving this place their business either. I will go out of my way any chance I can to let people know to steer clear of this place.