I won't be ordering pizza delivery from this Casey's again.
My order was fulfilled through DoorDash, but there was no clear way to report a problem when the delivery went wrong. The driver sat parked in my neighborhood for about 45 minutes without delivering the order, and our food didn't arrive until nearly two hours after it was placed. I called and texted the driver multiple times with no response.
When I contacted the Casey's store, I was told that once the order was handed off to DoorDash, it was completely out of their control. I wasn't offered a refund, any guidance on how to resolve the issue, or any effort to make things right.
If Casey's chooses to partner with DoorDash for deliveries, there should be a clear process for customers to get help when something goes wrong. Passing responsibility back and forth leaves customers with no accountability, cold food, and a frustrating experience. read more