Having worked in retail for several years, been a customer of Caseys for longer and now an owner of my own business, I would recommend you remind your managers to not be short tempered and rude to their employees, especially when a customer is in the store. Your kitchen manager should probably learn a lesson in manners. Don't shout across the store. Try please and thank you. Greet the customer. After having witnessed this behavior on several occasions, I begin to question the methodology in which you promote your leadership. While this 'tell, don't ask' leadership style had its merits while I was in the Marines, it has no place in a gas station that sells pizza or any other retail front. I am further bothered that he put on this petty display in front of an obviously new hire read more