1. Casey Fence

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Detroit, MI

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Casey Fence

3.4 (5 reviews)
Closed • 8:00 am - 5:00 pm

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Vivint

Vivint

(14 reviews)

2/5 I recently had a…read moreVivint salesperson named Diego come to my home to discuss their security system. Diego was polite, professional, and respectful throughout the entire conversation. He took the time to explain the system and answer my questions. Unfortunately, my experience took a turn when Diego called his field manager to provide additional information about a promotion. I explained that while I was interested in learning more, I was not comfortable making an immediate decision, financing a new system, or providing my Social Security number on the spot. I simply wanted time to think about it. While I was still considering the information, I overheard the field manager tell Diego something along the lines of, "Don't waste your pass on her. Don't waste your time on her. Go find somebody else." As a potential customer, I found that comment rude, dismissive, and unprofessional. Customers should be allowed to ask questions and think about a major financial decision without being made to feel like they are wasting someone's time. I want to be clear that Diego was professional and courteous. My issue is with the field manager's conduct. Had the conversation remained respectful, I may have continued considering Vivint. Instead, the manager's comments left a negative impression and ultimately cost them a potential customer. I hope Vivint addresses this type of behavior and remembers that respect and professionalism go a long way.

Everything started fine until they added a bunch of unnecessary stuff, a very expensive alarm…read morecompany. My main complaint is after you decide that you don't want to do business at this time, they start blowing your phone up with "why not?"I had to put them on block, because it feels like I'm being harassed.

Casey Fence - fencesgates - Updated October 2026

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