Cascade glass took my order, which I gave clearly 74cm by 118cm, drove all the way 1.5 hours to pick up, get home trusting is professionally done, is 3 to 4 cm short, call back to confirm the order, the tell me they have it as 74cm by 118 cm, they cut me a new piece without telling me. I needed a new piece and they tell me it would cost them more to cut a new piece than to fix the one they have, the owner tells me they would lose money if they had to cut new,
Well let me say that when you make mistakes it does cost money for the business and is the cost to make your customers happy with your product and return for more. I am clearly dissatisfied with the service and the owner still has the audacity to tell me that he is losing money for his team's mistake.
0/5 service if I could rate it as 0 and would not recommend. read more