Booked through World of Hyatt. Ahead of my stay, Hyatt reached out to ask about mattress/pillow preferences, so I selected from their list, which they then forwarded to CasaCau.
The owner, Pino, said he only had two pillow types and one mattress type. I told him that was completely fine and to proceed with the reservation.
He then tried to refuse my reservation anyway -- citing that CasaCau has no lift, no reception, and no room service, none of which I ever asked for or needed. He made assumptions about what I could handle based on a health disclosure and refused to honor a confirmed booking over it.
This isn't a case of a property genuinely being unable to accommodate a request -- I never made one beyond the pillow/mattress questions Hyatt itself asked. Disappointing and discriminatory treatment of a guest. Would not recommend, especially to anyone with a disability or health condition. read more