Manager and customer service are horrible! As it is they are in a small city and turn away…read morecustomers with their rudeness!!

We pulled over here after we just couldn't drive anymore…read more.. Clerk was nice, but I ended up leaving the husband upstairs and sleeping in the car. The entire second floor smelled musty... I mean, the first thing you smelled off the elevator was the most pungent reminder of cigarettes and death. I couldn't sleep at all.

My room was pretty great - it was clean, and the bed was comfortable. I wasted some time trying to…read morecast from my phone to the TV, which seemed to have the capability, but alas, I'm just an electrical engineer and couldn't make it work. Oh well - I don't hold it against the hotel at all. The reason I'm not maxing out the 5-star scale is the lackluster breakfast. Overcooked scrambled eggs and biscuits, watery gravy, completely out of bacon - yes, these are first-world problems, but I've stayed at dozens of Holiday Inn Expresses that didn't have these issues. Breakfast aside, it was a good stay, and I would stay here again.

So far, this is a million times better than where we stayed in Fort Worth. And I was able to get a…read morecheaper room thanks to the government rate. Penny, the front desk clerk when we checked in, is absolutely amazing. I even sent up a compliment to corporate so if the general manager reads this , please acknowledge you have a fantastic employee and she needs to be appreciated. She's like your grandma!!! And she kept mentioning the hot breakfast and we are looking forward to it even though it's just going to be the standard fare but Penny made it sound like the best breakfast in the state. The rooms were spacious, bright, and clean. We love the way soap is provided even though it doesn't smell the best but certainly cuts back on single use plastic. The room smelled fresh and updated. My only question is why the pot and oven mitt in a room that doesn't have a stove. Finally, the pool was open. We were promised a pool o Fort Worth but it was broken. The pool room was really warm. The hot tub was a little too hot but the pool was a good temperature. And all chairs were lounge chairs. They even provided wipes to clean before and after use. I can't ask for more. If I were to ever pass through again and need a room, I would go out of my way to stay here. Keep up the good work!!

Everything was great! Welcoming front desk clerk, clean…read moreroom, good breakfast and the gym was well equipped.

The room was clean and fresh when we checked in, but . . …read more We've stayed here twice before, but this will be the last time. The biggest problem was apparent dishonesty by the young man in the office. When asked about the breakfast advertised, he assured us there would be biscuits and gravy, pastries, cold cereal, and juices. In the morning - all they had was bad coffee. Nothing else. The young man in the office said they had a problem with a delivery. There were appliances there like a big multi-cereal dispenser, but no present breakfast. The second bit of low credibility was when we were looking for the ice machine and he indicated there had been an electrical problem the previous night and the machine was not currently working --but considering Sara C's review pic from Feb 2025 -"Out of Order. Across the Street Ice Machine Working" -I wonder if this is a continuous problem rather than a glitch from the night before. There were a few other problems: * The deadbolt was inoperable. The door seemed warped out of alignment and no amount of pushing or wrestling the door up or down allowed the dead bolt to engage. (We were tired, it was late, and we didn't feel like demanding a new room so we piled luggage next to the door as an alarm.) * The swimming pool was partially filled with brownish-green stagnant water. I remember the pool being out of service on a previous stay here, but don't remember if it was in this sad shape both of our previous visits. * One of the lights by the bed was burned out or otherwise nonfunctioning. The "Hotel" is situated conveniently on the highway we were traveling on, but we will look elsewhere if and when we are driving through Vernon again.

The room was disgusting. Like not just mild, pure filth. Probably has diseases and fungus crawling…read moreall over it. The shower had mold They wouldn't refund me when i went back into the office after looking at the room, i showed her the photos of the room. 75$ for this room, you couldn't pay me 75$ to stay here. I feel like they really robbed me and they never told me the room was non-refundable either.

Price good for their place Breakfest was below normal but it…read morewas good. Clean. Would stay again

Room stink, bathtub not clean, toilet seat broke, sheets dirty on one bed. Old and not taken care…read moreof motel.

Convenient is the only good thing. Rude people at the desk. The rooms are not cleaned, it was nastyread more

This HIE is remodeling, and I'm giving extra leeway for that and extra credit for having BACON,…read moreperfectly-cooked-and-delicious BACON, for breakfast. In fact, breakfast was by far the strongest part of our stay; I can't remember the last time an HIE actually had both regular and egg-white omelettes like they're supposed to. Otherwise, our room showed wear-and-tear, but the climate control worked well and I got a good night's sleep. p.s. Getting there is a challenge. We were using navigation and still overshot the entrance, because we didn't expect to go through the Walmart parking lot.

Our rooms got mixed up, one of our groups walked into a room that was clearly being used or just…read morehadn't been cleaned yet. So they went and got a new room, lo and behold they walk into ANOTHER used room where they met a naked man! Third times the charm, they finally received a good room. The AC in our room had been turned off for some time, it was hot and muggy when we first walked in, but it was easily fixed by turning it back on. The last group had dirty towels in their bathroom. For breakfast, the flies were ATROCIOUS. please get a fly trap. I was eating my food with one hand and swatting them away with another. Overall, I've seen way better Holiday Inns. I get it's a pretty small town and they may be understaffed or something, hopefully it's not them just being lazy, so I'll give the benefit of the doubt.

Very clean ample parking a little respite to get a beer from the cooler and back on the road .read more

Perfect rest stop for toddlers and families and dogs and anyone! Clean, air conditioned bathrooms,…read morebig play ground, covered picnic tables. A better stop than most city playgrounds. For families who stop and picnic and play on long road trips, this is the perfect rest area on 287.

I love this hotel! It's beautiful, and designed to provide many seating options for conversation…read moreor planning. The restaurant and Bar provide amazing options so you don't need to leave the hotel to find dinner! I love their hamburger! Delicious! This last week was my 3rd stay here! The best perk for Elite Status travelers: the Delta Pantry! They made fresh chocolate chip cookies on Wednesday night. I was also surprised to see vanilla ice cream cups in the pantry... 15 seconds in the microwave and that cookie melted like it made for holding that ice cream! The combination was a sweet treat! Other provisions: snacks, bottled water, bottled sparkling water, juice, canned Pepsi products. For breakfast, they provide various muffins, bagels, an pastries. They have cream cheese packets and a variety of creamers or almond milk for your freshly brewed coffee! I am usually here for 3+ days at a time, the staff make this place feel like home. The housekeeping staff are the absolute best! So friendly! So fun to talk to! I wish I would have asked your name! This will always be my crash pad when I'm in Wichita Falls! You truly go above and beyond!

WF never had a suitable hotel so this is a fantastic development! Easy and plentiful parking,…read moreattractive common spaces, great coffee for the morning, staff is very friendly. Housekeeping could use a little help, but otherwise a wonderful stay.

Stuck in the historic Panhandle snow storm of 2015 and all Hotels sold out! Called Derrel and Kay…read moreWall 9408388622 who were too kind to let us in even though roads were treacherous. What a nice home built in 1905 and charmfully decorated in period items. Was like visiting my Grandmother's home 55 years ago.

Felt like a home, comfortable room, great breakfast, the buffet was in the style of a kitchen, felt…read morereal and down to earth, like I was in someone's kitchen.

This hotel was beautiful! Staff was very friendly. Had EXCELLENT view of the lake and it was clean…read more The room was like a small apartment. Great break from a day on the road.