This is a motel similar to La Mansion by form and function. It is located north of the Tijuana…read moreriver, adjacent to the Ready Lane leading back to the United States. This motel is lowkey... there is plenty of privacy here. Each accommodation includes a garage on the first floor, and the motel room on the second floor. This motel is a little raunchier than other motels. It's obvious what kind of business goes on here, which is legal in Mexico but not the US. I'd say half to two-thirds of folks who come here partake in it, and the rest stop by to sleep before crossing back to the US. Personally, I didn't like this motel too much. The décor was ok, but the comfort level was not. They have room service in this place, but it is nowhere near adequate. I ordered eggs with chilaquiles. The food came super late, and they put one egg instead of three, and the food was way too bland. This motel is great for some shuteye in a spur-of-the-moment trip to baja. But if you're looking for a more comfortable stay, whatever your reasons may be, there are better options out there.

1/16/22 very horrible experience came in today for a goodnight and nope not at all. This place was…read morevery dirty toilet was dirty sink towels coach was all stained and last but Not least the pool was full of trash. Called the front office and sure enough they sent a maintenance guy over to clean the pool told me to wait 1 hr and for the inconvenience they wanted to buy me a 12 pack of beer I said no I wanted my money back as I didn't feel comfortable anymore and nope didn't get anything back didn't even last 30 min in that suite I DO NOT RECOMMEND NASTY AS PLACE

This is one of our favorite Hyatt's and we have been to so many. What I love about this hotel is…read morethat it has everything you need or want. Make a reservation or call them and book a room. Their prices are good and you won't feel ripped off. You will be happy. The rooms are a nice size and kept up. The maid service is great. The staff is super and can guide you if this is your first time to Tijuana. I love the place to eat here. It is just the best. They have traditional Mexican food which is outstanding and they also have great American food. We love their pancakes and eggs. Their tacos are great as is any fish dish. They have bottled water in the room, which is a must. Do not drink tap water anywhere in Tijuana. The location is great. It is within easy walking to many fun spots, including shopping. The rooms are super clean and although it can get loud outside, the inside is quiet and comfortable. It even smells great. You will love it. Have fun.

I've been coming here for many years. I'm a Hyatt member and rotate between paying and using my…read morepoints - mostly using my points and enjoying the occasional comped weekend getaway. Prices have doubled since coming here first. Points went from 5k to 8k- please don't up it any more :). Guest profile has changed and with it more English speaking staff. US workers in scrubs moonlighting on the weekend, patients over from US for medical procedures, catering to this new clientele has made this hotel busier and a little more pricey than before. I wonder how they will compete when the Westin opens right next door? Location is truly perfect, it's an easy drive from the U.S. made easier now with the hotel and gastronomy zone signs as you cross the San Ysidro border. The hotel offers covered, gated underground parking for your car. It feels secure and I've never had any issues or incidents (touch wood) ever. Breakfast is included with your stay and has improved over the years, not that it was ever bad, they just offer a much larger and quality selection than before and restock often, again being more busy I imagine helps with that. Staff are always great , very helpful, and bilingual. If the bar ever looks unattended it's because they often double at reception. Just look to the front desk for assistance. For a Hyatt place - it's one of the best - that's why we keep coming back, better than the San Diego counterparts. Adrian, at the breakfast station is our favorite staff member. He's always so helpful, attentive and he deserves a shout out. I would love if they made Pozole on Saturday mornings - but alas it's a Sunday morning treat. Having it on Saturday too would be the icing on the cake. Something to work on: I enjoy a late checkout and appreciate not being disturbed. Do not disturb sign on the door doesn't mean they won't knock, or try to come in. Housekeeping should observe this request, even if they are being nice and checking to see if you need more towels. If you like clean, they are obsessively clean - occasionally the chemicals bother me in the lobby but I appreciate their attention to cleanliness. Overall solid 4 star rating.

Hotel rooms very clean, parking, quiet, all amenities needed in room and front desk staff friendly…read more We have stayed here about 15 times. Only recommendation would be to add coffee maker with coffee. Price it comparable to other 4 star hotels in the area.

The place is quiet it, plenty of space to park .look like the room are renovated,…read morePlacent , nice clean , a nice bed . Love it

First time coming to this hotel and I would say it's pretty good. Pretty affordable for a 3 Star…read morehotel. Total came out to be about $100 a night with taxes and fee. I felt it was clean once you walk into the hotel. Checking in was smooth, room was clean and spacious with a big screen tv, the bed was very comfortable and I had a good night sleep. I felt safe staying here one night. The hotel has a same gym with 2 treadmills, 2 bicycle machine and some arm machine. I tried the treadmill and felt that it was old, it made too much noise and felt like I was going to break it. The swimming pool is nice and water temperature was not too cold. They also have a jacuzzi but it was not heated and not open. It was dirty with tree leaves so I assume no one has used it? However this was in Otay, the other side of town and I was not aware of it. So it was kinda out of the way of where we were going for dinner. I would recommend people coming to this hotel.

Not very clean, we found cockroaches in the bathroom, I went to reception and they send a cleaning…read morelady to remove it, they weren't surprised by it, like it's a regular thing in this hotel, not recommended.

The location is great for quick eats, as its right next to McDonalds and a gas station…read more The rooms are quite clean and comfortable, with cold AC, TV, desk, and refrigerator. The typical Best Western breakfast is offered which includes instant eggs, bacon, toast, & oatmeal. There is also free coffee in the lobby. Staff was very friendly. Downside for our stay was the fitness center opens later in the morning. This is a very high transient location for travelers that go in between San Diego & Mexico. Be careful at night. There were many sketchy people loitering around the gas station. SUGGESTION: Try to get a room on the backside of the complex. The front is busier, with many of the 18-wheeler tractor-trailor trucks parking in reverse, creating that loud beeping sound. Overall, if you're comfortable with this arrangement, for the price and convenience, I recommend staying here.

When I booked our reservation online, it said they offered a shuttle service to and from doctors in…read moreTijuana and that we had to reserve a room there to take advantage of the shuttle service. As it turned out, they have nothing to do with the shuttle service other than the fact it does show up at the hotel. Bottom line is, it cost us an additional $200. cash the next day to use the shuttle service. Had I been advised of that, I would have gone a different route to get to our doctor. Very deceiving. Not happy.

When we are in the area visiting family, which is about 3-4 times a year, our Best Western of…read morechoice is the Marina Gateway in National City, but for only one night, the price at this BW was right for the pocketbook. Let me start by saying that the gentleman who helped check me in was very friendly, and went over the amenities, breakfast and such. I reserved 2 rooms for 1 night, one room for me and another for two family members who were traveling with me. My king bed room was clean, some dust here and there, especially in the closet and on the iron stand that was in the closet but had no iron. The bed was clean, as was the furniture, and the window/wall AC unit worked great, as it was a warmer day in Chula Vista. There was a dropdown blackout panel that was a little worn out, as well as a dropdown curtain sort of thing that you could also bring down, and this probably needs to be replaced as it was quite dirty and had a pretty big stain on it. The king bed and pillows were comfy, and again, for one night, they did the job. The one complaint I personally have, as my relatives two doors down didn't have this issue, was the plumbing in my room. My toilet took forever to flush! At first I thought it was clogged. I mean, I'd flush it and the water just went around and around and... almost to the top, until it finally slowly flushed. And the shower/tub was similar as the two times I showered I'd end up standing in about an inch or so of water as it was not draining properly. I literally had to step out of the tub, and rinse my feet one more time since I had been standing in the water I had just used to bathe in. Also, our rooms were on the side of the hotel that faces the freeway, and I'll just say, you can hear everything. If you're a light sleeper, which I am not, you might woken up if there are loud cars or trucks driving by. I tend to sleep like a rock, but was woken up twice by (what I assume were) bigger/louder cars driving by. Again, for a night's stay the price was right, but I don't think I'd stay here again.

My husband and I reserved an overnight stay at the Best Western located at this location for an…read moreovernight anniversary stay ( spontaneous unplanned ) , which obviously resulted in us getting this facility as a result. Upon arrival we had to return the bath towels because they were dirty! The apologies were there ,but a red flag should have gone up! Furthermore, on the mattress's left hand side there was a dip my entire body fell into when I laid down! We thought of calling downstairs but considering it was a holiday weekend we anticipated no other room availability. When we checked out we spoke to the front desk attendant, who came across as completely uninterested in our compliant and his demeanor was completely unprofessional. All he did was hand us a business card for a manager Daniel Escalante. We proceeded to file a formal complaint --resulting in an offer for "reward points!" No thank you we want partial or full reimbursement for this catastrophic experience. Absolutely a NEVER again go back and we have had numerous good experiences with this company. We are awaiting a call back from someone in the customer service department as soon as this coming week.