My mother stayed here for 5 days for respite care. Overall it was a very good experience. The…read morenurses and CNAs were attentive and responded to most of my mom's needs quickly and appropriately. The office staff was thorough and also quick to respond to all my questions. I had a lot! We would use them again.

First impressions are everything The campus is stunning…read more But it's a far different experience once you're inside. The Admission person had a feel of negative energy from the start. I felt as if she were reading from a script that she didn't want to read and that she had made up her mind that we were not the " type " of people whom she would want. Our loved one has the best insurance and if anything wasn't covered we could easily pay the cost. The odd thing about it is this facility does not have a on site physician , he must be called. The clients did looked engaged and healthy but after discussing it we decided NOT to consider this facility.

The Village at Redlands is a safe, clean environment for seniors. Many activities to choose from…read moreand fun outings. Staff is very friendly and informative, the grounds are gorgeous and even more gorgeous views of the mountains. Has an amazing home vibe. The residents are friendly and very helpful and is a very peaceful location.

The Village at Redlands is an amazing place. I recently toured with my grandparents, and let me…read morejust say, we were blown away! The grounds are beautiful and the units are so warm and homey. The management is so helpful and will answer any questions. The location is great, with a beautiful view of the mountains. I recommend the Village to anyone looking for a senior living complex.

I want to complete a review since I had to move out, after only 2 and a half months. Jeromy and the…read morenight manager did not act after over a dozen noice complaints. I had at least 2 neighbors that made noice all hours. And one was the boyfriend of a Neurologist from Loma Linda. Of course he was mean and unruly while she was at work. The other lived up stairs and hammered on things at 2 in the morning. And the management did nothing.. I went to the office several times in tears!! It was awful ! Even Keith the night manager knew this ! Now, know the truth about Somerford Place !!!!I would give you a minus , if I was able to do so. do Not move there if you want to sleep at night

I don't normally write reviews but I need to dispute the high rating that this facility has. My…read morefamily's experience after placing our 90-year old-Black mother there has been frustrating and guilt-centered. We feel bad that we left her there for nearly 4 months. We thought we needed to give the place a chance. Bad decision. The neglect that our mother endured is partly our fault for not removing sooner. We recommend highly that if you place a loved one there who has memory issues (dementia and Alzheimers) think twice about placing them there. And if you do decide to do so, or if a loved one is there already.... check on them regularly. And I do mean regularly. Don't make the mistakes we did.

My mom was well taken care of at Pacific Pines. This was where she passed at 95 1/2. She lived here…read morefor a year and a half

Nancy was so kind to my dad and so where the ladies that work for her . The house where the…read moreresidents stay is clean and the backyard is beautiful.

I went to visit my great aunt. The AM caregiver Angela was so helpful and kind to me and my great…read moreaunt. She is hard of hearing and is 101 years old. Her room was nicely neat, it smelled fresh and she was happy. I got to sit with her during lunch and they served an amazing meal (with greens, cornbread, chicken and black eyed peas)! Wow! It smelled so wonderful it made me hungry too!! I had an opportunity to sit in on my great aunt in an activity. The interaction was so respectful and nice. The activity was crafting a necklace and the coordinator was so patient and helpful. Braswells give me a confident feeling that my great aunt is cared for properly. I would recommend this spot to anyone looking.

With all the negative news coverages I saw when Covid was active, I've been avoiding putting my…read moremother in an Assisted Living facility. Finally I realized she needed more than me to help her, so I toured Braswells Chateau Villa. Imagine my surprise when I received a nice welcome upon my arrival. Right away I noticed the spaciousness of the dining room and these beautiful high chandeliers. I got to listen to a resident play the piano beautifully in the lounge. I was impressed with the courtyard in the middle of the building with an elegant stone waterfall. I got to meet the activities director and got an activities calendar. Immediately I knew this was the right place for my mom. So, I moved her in and I am happy to see her thriving and wanting for nothing. Just what I wanted for her senior years. Thank you Braswells Chateau Villa for all you do.

Beautiful facility with well trained staff, compassionate care, and amenities available to all…read moreresidents!

Even though my parents decided on another location in another town, Brightwater is a very nice…read morefacility. I am the son of the couple looking for assisted living and memory care so I started this search and got the first couple tours. Chelsea was in charge of the tours and presenting pricing etc. to me/us. She did an outstanding job, is very educated on the facility, is a great salesperson, and also appears to be a great friend to everyone who lives there. There was no pressure and she was able to answer any questions. She even came in on a Sunday when that was the only day for my Dad to see the place. My parents are relocating from another state which made this all the more difficult, and Brightwater and Chelsea in particular really helped us out.

These apartments are in a shady area of SB. They are no…read morelonger a full service senior living/care facility. They are only senior apartments. So don't be fooled by the pics. They don't have meals here or many activities. The only activities they have are volunteers that come out. Mostly Jehovah's Witness bible study and sometimes bingo. They don't have many of the amenities that they advertise and the ones they do have you have to pay for. Like wifi, parking spot, cable, & laundry. All are extra $$$$$ The rent is super expensive especially for this area of SB and all the apartments are cockroach infested. It's really sad because these seniors deserve better! So beware that you aren't fooled by the pics and their website.

Very unhappy. Tried for 3 days to make contact. My mother had an appt on Monday. No one showed …read more Tried calling many times. The phone numbers lead you to voice mails that are full. Then to a business called Leisure Point. No answer???

Absolutely the best in every way. Excellent customer service, warm friendly staff, plenty of…read moreactivities, outstanding food, safe and pleasant physical plant, centrally located, complete willingness to accommodate guests.

Great Adventist's retirement home near Loma Linda Hospital & VA hospital. Roni the Administrator is…read moreawesome and staff is AMAZING!!!!!!!Will definitely retire here in the Future.

My mom is 90 and has been here for about 7 years. She is now in a wheelchair and needs to be helped…read morewith bathing and getting to and from all of her activities. Other than those things she does all her own dressing, personal care, eating and is active in the community. The owner was Dan and the director was Tommi when she moved in. It was wonderful then. It was sold to Oxford Health Corp and the current director of the facility acts like he cares but then is unkind. The Director acts good to the residents when corporate comes to visit. He is very rude, disrespectful and condescending to my mother. The Villas is a less desirable place to live now compared to how it was. Making money and cutting programs, staff and the quality of the food is now the Corporations #1 priority, not the residents. The Receptionists, Activity Directors, Med Techs, direct care givers and Admin Assistant are wonderful people and really care about the residents. Although many of the caregivers are under trained and often short staffed so answering call buttons takes a long time. But that is the fault of their directors. Most of them are very kind, just not properly instructed. The food is not gourmet as they claim. They say they offer transportation but the bus is often broke down. The building, rooms and grounds are nice but if you have to share a room, due to financial reasons, be prepared for sharing a bathroom, refrigerator and to have competing noise with TVs, tablets, phone conversations and visitor conversations. The cost of the room is reasonable for all the amenities but if you need any kind of care the cost is ridiculous! So, why do we keep Mom there? Partly because she's 90 but mostly because she has built community with some of staff and residents and is willing to take the bad with the good!

My Father has been here almost 10 years and he loves it. My Mom was in two other Assisted Living…read morefacilities before she came here, one in Highland and one in Loma Linda. They both started out good but had a constant turnover in management which meant there was no stability of supervision of the staff working below them. There was many times the kitchens would run out of food for their residents, which was unbelievable. There would be no managers on call at night if a problem came up that I needed addressed. The Villas of San Bernardino is the shining star of Assisted Living facilities. Most of the management have been here many years, some over 18 years. With that stability in their management, the entire facility runs extremely smooth. There is always a manager on duty after hours that will answer your call. I cannot say enough good things about the Executive Director Kenya, Office Manager Yvette, Sales Manager Gladys, Activity Directors Janet and Courtney, Chef Ismael, Maintenance manager Juan, and all the caregivers and office support. My Mom was on hospice her last year here and was extremely well cared for by her caregivers. My Father in Law was here 15 years ago and many members of my church were here as well. Don't make the mistake that I did by looking at any other facilities, the Villas IS THE BEST hands down for your loved ones, you won't be disappointed.

Hello I have lived here for 13 years I have nothing but good things to say. The facility here is…read moremaintained and well kept. The staff here are wonderful and very helpful. I wouldn't choose to live anywhere else! But most importantly it's affordable!!! Activities are fun and keeps us going!

Hello! I'm a current employee here at Braswells Leisure Manor. I have been employed here now 3…read moreyears. Not just because I'm an employee here but because I love what I do and truly care about the residents wellbeing, this place is amazing! The staff the food , the way the maintenance takes care of the facility is incredible. I see the residents happy and that's what matters most. I'm very happy here and get treated well. Everyday I get to do something I love and make an impact on people's lives!