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Stafford, VA

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Deck construction

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Floor Coverings International - Fredericksburg

Floor Coverings International - Fredericksburg

(3 reviews)

BUYERS BEWARE! DONT DO BUSINESS WITH THE FREDERICKBURG VA OFFICE!!!…read more If you have to work with Hamed or any of the staff from the Frederickburg, VA office you will encounter problems. I will continue to update this thread as we go through the process. Bottom Line: The project management team is sub par, workers dont speak any English, incorrect flooring installed, shoddy craftsmanship, and horrendous customer service from upper management at the Fredericksburg location. RCI Flooring has a great reputation, but the Frederickburg VA location is horrible!!! It has gotten to the point where Lawyers have to get involved for a simple $17,000 flooring job. I will detail this debacle in future posts.

Be extremely careful dealing with this local branch…read more After signing a flooring contract, I decided to cancel before any installation had been scheduled and before any materials had been ordered. Instead of handling the situation honestly and professionally, the sales representative immediately began making blatantly misleading claims in an attempt to keep my deposit. I was told I could not cancel because the "3 business days" included the weekend simply because "they work 7 days a week." That is not how business days are commonly interpreted, and when I began asking direct questions about the contract language, the answers became evasive very quickly. The representative also repeatedly avoided answering a very simple question: had materials actually been ordered or not? Considering the contract specifically ties deductions to actual costs like freight, restocking, and related charges, that question mattered. Instead of giving a straight answer, I got vague responses, pressure tactics, and constant attempts to hide behind "policy." The most telling part of this entire experience was what happened once corporate became involved. The GM from the Georgia corporate office personally reviewed the situation and contacted the local branch directly. Within ONE HOUR, I suddenly received a callback from the same office that had been refusing my cancellation, now saying the cancellation was accepted and my refund would be issued. Funny how quickly the story changed once someone higher up looked at it. I received my full refund check within five days. That alone should tell future customers everything they need to know about how this local branch was handling the situation before corporate stepped in. Credit to the corporate GM for making it right. Without his involvement, I honestly believe the local branch would have continued trying to stonewall and misrepresent the terms of the agreement in order to keep my money. Read every line of your contract carefully, get everything in writing, and do not blindly accept what this branch tells you if something feels off.

Casa D’ Paz - contractors - Updated October 2026

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