We really love the personal service here and the fact that they never rush you and when they are dealing with you they focus on and deal with you - nothing is too much trouble for their friendly staff. This is classic retail; the art of selling goods that don't come back to customers who do.
Many local shops will answer the phone when you are dealing with them and it drives me nuts. I was in Mc Parland's hardware a few days ago and I was in a queue. Once it became my turn the phone rang and he took the call, keeping me standing over 5 minutes having already patiently queued (when his till wasn't ringing) so next time I go I'll sit outside in the car and ring in.
We've literally pulled apart our downstairs replacing a kitchen, tiling over 75 square metres of flooring, new cookers, new oil boiler, granite worktops, that weigh tons, so we are choosing different paints and Casa B are able to mix our choice of colours exactly as we need them.
We also re furnished our outdoors, before we started internal work, with new composite decking/fencing. We took a piece of the composite to Casa B and they pointed an electronic gizmo that instantly and perfectly identified the colour, so we could match paint. They really consistently give us top class service that brings us back and will bring us back again. read more