Disappointing service at trade counter if they think your a member of the public they try to send…read moreyou to the show room. Pointless!! It has happened to me twice there, I now no longer bother with them. As a fully qualified plumber I know what I need. I don't need to be patronised.

An absolute bloody disaster of a place. The customer service is zero. We needed help and they…read morecalled over the tannoy 4 or 5 times. The chap we needed was either on a break, or by the wheelbarrows, or on lunch, or outback or elsewhere on site depending on who you asked. The fact is he wasn't where he was needed nor did he appear, nor did he contact any colleague to say he could or couldn't come. After half a frustrating hour we asked for a manager - not to complain as the total absence of customer care proves that's pointless here but we guessed s/he might know enough to know the answer to the 2 questions we had. Guess what, the manager had apparently just gone to a meeting and would be at least an hour. Now how the staff member who had been dealing with me at customer service on the shop-floor on and off for 30 minutes knew this when I was the only person around her is beyond me. So this manager showed no interest, over half an hour, when one of the staff kept asking for the chap who couldn't be found over the tannoy or maybe s/he just couldn't be bothered either. We decided to go ahead and order. Ah but you can only order what you want on line but the web page kept dropping. So at a last stance we phoned to their 0333 helpline. It was an Asian gentleman who answered who could not be more unhelpful if he tried. He claimed he would face the same difficulties with his computer that I faced on line. He sounded as if he could not be less interested and within two minutes he cut me off. My advice is go anywhere else or do without. It's really not worth the adverse impact on blood pressure - it's a can't do, won't do company. Never again.

Made a stop at this Newry location on Monday and was happy enough with service and product…read more This location is a small volume store and the aisles feel pretty cramped, especially as I'm used to American big box stores like Lowes or Home Depot. This Newry location off the Five Ways gets a lot of trade coming from/to down South. I was here to pick-up a few different light bulbs my local Tesco's was too useless to stock, as well as a combi drill and some purpose hooks and screws/anchors. I was able to find my way around fine, although some sections did not make a lot of sense in terms merchandising but at least the sections I was in were well zoned. I was kinda disappointed with the poor availability of associates in the store. I barely noticed shop floor people in the store - the one random chap who seemed to be covering multiple depts was doing his best to help one customer after another, including me. He was trying to work power equipment but to his credit was very good about being patient in answering people's questions and not letting it show we were keeping him back from whatever tasks hd had going on. He walked us around the shelves where I needed to grab the bits and pieces I was after and even got the saw in lumber going to trim down some board for us. Good man, 'Aidy'! = polite, friendly customer service. If it weren't for the lack of adequate shop floor staff, I would've marked higher, and also for the fact that some basic items were priced oddly expensive for what they were i.e. ten sheets of one grade type of sandpaper for roughly £7-8 when ten sheets of various grade sandpaper can be found in Tesco for just under two quid?! Anyway, happy enough to continue to visit this location out if I couldn't be bothered to drive to the Sprucefield one instead.