OMG, best experience EVER!!! do not listen to ANYONE else, they are all super mean. This was the…read morebest hotel ever! We got to meet the manager guy and he was SUPER nice. The bathtub/ shower is AMAZING, and the beds are VERY a comfy, and the hotel is very old but they keep it in PERFECT CONDITION AND PERFECT SHAPE! i can't say more, this is just the best. The hotel looks like it was made YESTERDAY. NEVER LISTEN TO ANYONE ELSE THEY ARE VERY MEAN KARENS THIS IS THE BEST!!!!

Bountiful Breakfast Exquisitely Prepared The best value is…read moreto go with the breakfast special which included chaya, grapefruit and other juices, coffee, entree, fresh fruit plate including mango and papaya, with yogurt and granola. The entrees were delicious. We came back 2 days in a row as it was so good. The breakfast was so filling we didn't need lunch. The view of fountain and balcony with the many palm trees and plants in courtyard was gorgeous.

This place is so cool it's ridiculous. I'm never sure why there aren't more guests but having the…read morestaff working almost for yourself alone is part of the charm. The crazy thing about this particular one of the haciendas is that the food is also world class. Pro tip: don't miss the steam engine and note that the boiler is being lifted out of the old boiler room by the tree that grew under it. The boiler is so big that your mind might miss what it's really going on with it.

This review is basically for the property itself as the staff works hard and is trying. 5 stars for…read moreJenny the concierge who helps pre getting there with transportation and spa reservations!! Calling itself "luxury" is a stretch. If you want the vibe go for a meal and view of the pool... tho it's not exactly the easiest place to get to. The road off the highway is rough and full of potholes. The restaurant is good however and the staff is friendly. The pork tacos are delicious. The place tho is odd. I'm not sure about the other Haciendas but this one could use a LOT of TLC. There are so many open spaces they could make way more interesting with landscaping, seating areas, and at minimum some lightening. There are a ton of very old areas... unused, and that's really the only thing to do to walk around and wonder what is all this old stuff for? But no context is offered, no history, unless you do the tour. It's frankly quite bizarre. If you want to completely disappear and feel a little rustic, and know you basically have your room, the restaurant facing the pool, and seating area facing big empty entrance to hang at - than ok, but I wouldn't necessarily call it tranquil and definitely not luxurious. The pool was dirty on one side, I never Saw one person in it, the hot tub was not hot, and we tried to walk to the secret cenote but there wasn't signage and ended up in a loop back to hotel. The spa service was top notch, absolutely 5*, thank you Fatima! It was in a room not in the cenote that gets advertised, as we were told right now there can be lots of bugs and even rats! The bedroom suite was huge with a hammock and an outside bath they filled for us that was lovely, the living room was pretty barren, they can use some art. The bed is comfortable I slept great. If you have kids please for the love of God don't come here. I cannot imagine how you would survive. We saw so many kids and cannot imagine what they possibly do with them at this property. If you are a writer and just need to go hide and write for a few days in the jungle then this could work. Otherwise I would not recommend. I'm Pretty open and flexible and have stayed many places... I just can't in good conscience tell people to go to this particular Hacienda unless it's for a specific reason.

My girlfriend and I love Fiesta Americana. It's a beautiful hotel with old-world charm…read more The lobby is stunning! There is a very nice pool with a large shallow area that is great for small children, and a separate, glassed-in hot-tub area. The first-floor mall has some very nice store for browsing and shopping. The rooms are nice, and spotlessly clean. We've always found the staff to be friendly and helpful. We've used the laundry service and the spa services, and they were great. The breakfast buffet is first-rate. There's a huge selection, and everything is delicious. The hotel is half a block from Paseo de Montejo, a beautiful place for a morning walk. I can't think of a single thing I'd change about Fiesta Americana!

Clean rooms, There were urns of excellent coffee on offer every morning with cookies or fresh…read moreapples. I'm still craving that coffee and it's been two months. The rooms are stocked with an abundance of towels and products. Oh, and I was surprised to discover that there were enough hangers. I enjoyed the chicken pibil in the fancy restaurant and the line soup. The pibil exceeded my expectation with a perfect balance of spices and the pickled onions. The other restaurant serves a breakfast buffet which was not something I chose to indulge in a second time. The staff are what makes this hotel worthwhile. The front desk and housekeeping staff are simply the sweetest and most industrious group of people i've encountered in years. We chose a room overlooking the courtyard since I'm not a night owl. If you choose to face the city, be prepared to hear music and conversations late into the night. The entry level houses a small mall where you can find touristy goods like, clothes and jewelry. There's a Chili's restaurant on the ground floor but why? You can walk around the city and find delicious food at high and low prices. You can find beautiful hand crafted items to take home or adorn yourself with in town. But you have to be willing to venture out. We spent 13 nights at the Fiesta Americana. Overall, I would say it was reasonably priced with great service. One star removed due to the lack of a qualified and knowledgeable concierge and because the breakfast bit was an overpriced disappointment.

Another gorgeous boutique hotel in Merida!! I was there a few weeks ago and since they were…read moreremodeling their "normal" hotel, I got upgraded to their "VIP" hotel which is right next door. The moment you walk in, there is so much peace and tranquility even though on the main road (calle 62) there is a lot of noise with just the cars driving by. The VIP hotel only has 6 suites however we still had an outdoor swimming pool with lounge chairs. The rooms are quite spacious, clean, and comfortable. The super tall ceilings and decor of the hotel truly transport you back to the hacienda days in Mexico. I did partake on ordering drinks poolside since its so hot/humid out there so thats also an option. I didn't see many other guests there since people are usually out on their tours or walking around getting familiar with the city. The concierge are super helpful providing ideas/suggestions on things to do or would recommend places if you ask. One day it was raining and they brought me an umbrella to me right before I walked out for a tour. I would recommend adding a small fridge to the room just so guests can store water. This is a boutique hotel you definitely want to enjoy their well maintained facilities and take advantage of everything offered.

Beautiful boutique hotel with an amazing staff! The accommodations are clean, comfortable and…read moreaesthetically pleasing. The staff goes above and beyond to ensure their guests are well fed, happy and taken care of. The property is absolutely gorgeous and the pool rocks! Absolutely coming back!

Beautiful boutique hotel steps away from the cathedral with lots of shopping, restaurants and…read morebusinesses nearby . They didn't have meals only breakfast and drinks . The pool area is tiny but gorgeous

Lovely 4 star historic hotel with 5 star staff. Everyone was so incredibly accommodating and…read morehousekeeping was quick to tidy up our room with charming touches. Food only ok but beds are comfortable, hotel is quiet, and the location is in the heart of the city. A great choice!

Excellent property and fairly inexpensive compared to other Bonvoy properties. New construction and…read moreabout a year old. Everything is new and even the standard rooms are pretty huge. As per all Residence Inn Properties free hot breakfast in the morning. Huge rooftop deck with awesome views of the cities with a bar and swimming pool. Not that walkable if that's important to you, but we'd definitely stay here again if coming to Merida!

Safe, clean, excellent staff and reasonable priceread more

We recently stayed here for a week and were pleasantly surprised. It is a small boutique hotel…read moreoverflowing with hospitality. Seriously, the staff was amazing! Considerate, friendly, and helpful-- we were offered umbrellas for our walk, had amazing (free) breakfast, had a taxi called for us when we were leaving, and sent off with a surprise boxed lunch. The hotel was clean and the rooms were great. It is a quiet place and we very much enjoyed the experience. Couldn't have asked for a better lodging experience!

Set in a small dining room with wonderful ambiance we so enjoyed the presentation and taste of our…read moredishes, while watching the chef prepare in the background. Favorite meal in Merida, highly recommend.

I have never stayed in the hotel, so can't comment on that, but their spa is the best! My wife and…read moreI have gotten couples massages here a few times, and it is so relaxing. From the very start when you relax in the lobby with a cool beverage, to the spa service itself, to a taste of chocolate to cap things off, everything is great! They have a variety of different services and packages to suit your budget. Pro tip: eat at the hotel restaurant afterwards!

We didn't stay at Hotel Rosas & Xocolate when we were visiting Merida last week, but we did reserve…read morean amazing spa experience at the hotel's spa! Called the Experiencia Rosas & Xocolate, it was a four hour experience that included a welcome ritual; a chocolate-based exfoliation; a wrap; a cranial massage; a chocolate tasting and some tea; a massage with hot stones; and a facial with cold stone massage. The spa area was lovely, and they really went all out to make the experience special (rose petals and other thoughtful touches). The staff of the spa were so lovely and made the experience really a relaxing treat. It was also easy to reserve and book via WhatsApp. l highly recommend the spa and that particular experience if you want a bit of R&R on your trip to Merida! What a treat.

Como lo dice el nombre, Viva Merida! :D haha…read more So my bf and i were so excited to be visiting Merida for the first time but we also knew we had a long flight, so wanted a good place to rest. After checking out so many options we decided to wing it on this boutique hotel because we liked the architecture from the photos, and we read the breakfast was good (which is a must for us lol) So that day we landed and got a lil nervous because our taxi driver hadn't heard of it before, but once we drove close we noticed it was just as described, right in the middle of the historic center (awesome location!!). While i was finishing the check-in, my bf pointed out there was a huge glass door in an area that was different from the pics. But then, we were escorted to our rooms, we crossed that door and OMG! We were surrounded by beautiful colonial architecture with perfectly matched art and decor, and our favorite part: the inside patio, where we got to enjoy the weather while having a gorgeous peep of the sky during breakfast. Speaking of which, it was delicious! It's included on the room rate and it's a la carte, you can choose the night before so it's ready when you wake up. Loved the room, bed was comfy, ac worked perfectly, water bottles included, had a safe, nice couch area, pretty bathroom. Keep in mond the bathroom is upstairs, we had no issue but just as reminder lol The location is perfect. It's right on Calle 59, so it's within walking distance of the major historic places, restaurants, parks, museums, etc. Closest park is Santiago, there is a grocery store, oxxo, restaurant, spa and cinema around that one. A few doors down from the hotel there is an Atypico taco place that one of staff girls recommended, so good! Staff and service was excellent! Everyone was so nice and professional and helped with anything we needed. We also requested information about tours, and they booked for us in Kuxtal Tours. Honestly it didn't compare to the other ones we did, they were archeologists, very professional and knowledgable. Oh and last but not least, there is bar service at night so you can relax and get your drink on after a long day of walking around this beautiful city! So what is not to love about Viva Merida Boutique Hotel? I had an awesome stay and would definitely come back!

great place for lunch , service was very good and food tasteful, The dessert was super fresh and…read moredelicious. I would have appreciated a menu with a little bit better organization. however then made the effort to make it Spanish and english