This is supposedly a 24-7-365 business but after hours there's no way to get a tech on the phone when there's a problem. They must have 24-7-365 support, and not just a remotely located answering service with limited information to help customers. Family-owned or not, if they are serious about providing 24-7-365 Internet, cable, and phone service, it is IMPERATIVE they have appropriate support available. Not just during their limited office hours. Having worked in such an industry for over 32 years, I'm probably being generous giving them 2 stars. Tonight is not the first time I've had this after hours problem in the year or so I've had their service. read more