I was eager to try Freedom Family Healthcare because of recommendations from other women going…read morethrough perimenopause. My first appointment went fairly well, although the saliva test that they sent home with me was $180 out of pocket, not billed to my insurance and there was no reason given as to why. But I bought the test, did it the next morning and mailed it in. On my next appointment, they had the results and I was given a paper from the lab with my results, which I appreciate. When she handed me the results page, she also handed me a basket with 3 bottle of medicine and told me that I would be taking one of one bottle per night and two of the other bottle at night time as well. I asked if we were going to go over the results and what the medications were and she said yes. She sat by me on the other chair and, with her finger pointed at the results and said, this is low and this is high, so on. There was no explanation as to why they were like that or what it would cause. I asked her, since I have artificial heart valves and am taking a blood thinner, if there was any drug interactions or would it cause a difference in the thickness of my blood. She said, do you do a "Coumadin check?" I asked if she meant a PT-INR, which is a blood thickness test, and she said yes. She said, well since you have that test done regularly it will be ok to take these medications. I looked at the medicines and looked up to see if I could take them with my heart issues and every one of them say to ABSOLUTELY NOT take if I have blood clotting to worry about, like with artificial heart valves. I was skeptical to schedule an appointment with them because I do have such a complicated health history. But the NP did not look at my history or drug interactions before I asked her if there would be an issue. She didn't remember that I had artificial heart valves. She didn't know what a blood thickness test was called, which I would not normally expect someone to, but she pushed those medications upon me too quick to not have checked my history before hand. I would not recommend this place to anyone, but especially not to those women who have underlying health conditions. They do not seem to do research before pushing highly expensive medications, albeit supplements or natural (which are not always safe for everyone). Thankfully I know my conditions and know to ask, while also knowing how to look and see what is safe for me to take. I know they are not well versed in every condition and medication that is out there, but before just handing someone medicine and say take this, have a little knowledge about what it does and if it is safe for that particular patient.

I hate to post negative comments but this business is awful and unethical! You can hear everything…read morethrough the walls! I heard them saying nasty things about people of Indian descent and mean things about gay people. They play "Christian" music and have Bible verses on the walls but maybe they should look inwards because it seems pretty hypocritical and judgmental to me! It also took forever to get a call back about my lab results. When I did finally get a call back two weeks later the nurse Ken had such a bad attitude and couldn't answer my questions. They are very unorganized probably from being short staffed because no one wants to work around all their hatefulness!

Front office staff has always been very friendly and helpful. Lab is awesome! I can't say enough…read moreabout Dr. Olson. She always listens and is very knowledgeable. She is also a straight shooter and I like that.

Wouldn't recommend this doctors office to anyone. You sit for well over an hour, office staff is…read morevery rude, unprofessional and when you make an appointment to see the doctor, they fail to tell you that you have to see the PA first. No bathroom to use while waiting, horrible experience.

Dr Figueroa has been my doctor for many years! He's a very caring man, I actually worked for him…read moreawhile until we got transferred. I am generally seen very close to my appointment time unless the patient before me takes longer. As for there not being a bathroom! My word there r two available for patients, so I don't know why anyone would say there was no bathroom! I continue to see him he is a wonderful man and takes very good care of me! He diagnosed me with my diabetes and treats my entire family. Recently he spent time sending me to specialists because I was having some new health issues; I now have MS. He's a great doctor we love him! Sandy

When we lived in Florida, I was Blessed to have wonderful Dr.s, for everyday and every surgery or…read morewhatever my problem was. I started having surgeries when I was1 and again age 10, leg surgeries. 2007 left total knee replacement, 2012, below the Knee Amputation. I have a partial bionic neck and two partial bionic legs. We moved to West Virginia to be closer to my parents who are both 86. Mom was going to Dr Mauzy Pronounced; ( Mau- Zee ) . I decided I would also, since I drive her everywhere. He is not as outgoing, and forceful as my Florida Drs. I still liked him. Now after 2 years, I'm not sorry. He is caring, and he listens. His staff think the world of him. I'm thankful to call Dr Mauzy, my family Dr. I had Been sick for a little over a year. Symptoms same as my stomach cancer. The cancer was at the top of my stomach and It was affecting my Esophagus. Same symptoms, getting much worse. Dr. Mauzy sent me for a HIDA scan. Same test as I had in Florida for my cancer. In Florida I was given the HIDA TEST completely different. A HIDA scan. In this test, a radioactive material called hydroxy iminodiacetic acid (HIDA) is injected into the patient. The radioactive material is taken up by the gallbladder to measure gallbladder emptying function. This test also is referred to as cholescintigraphy. Well...... I did not hear from the Drs office, ( I know they are very busy) I called. I was told my Gall Bladder was completely Dead. It came out several days later. Dr Mauzy and I are going for another round, I went to see him June 19, 2018. He sent sent me to the lab in the same building to have blood work. Wow!! 8 vials , I know he is checking for Thyroid, and also Celiac disease. The other vials well he is thorough. Drs are Human, I am thankful he listens, he cares, and he will do what it takes to see why you are feeling you do. Hypochondriacs ? I'm not sure. I'm not being mean, I know one. Insurance got the point, they were not going to pay for her Ambulance, nor 80% of her unnecessary medical. If you do not have a Dr. ... Dr Mauzy and his staff, are the some of the very best.

They have always treated me nicely..I have a condition that causes severe pain and their the only…read moreplace that understands and seems to care

I am deeply disappointed by the treatment I received at this urgent care facility on a recent…read moreSunday visit. I came in seeking help for gastritis--a painful and disruptive condition--and instead of receiving compassion and proper medical attention, I was met with the most unprofessional and confusing behavior I've ever experienced from a healthcare provider. The nurse assigned to me was, without question, the worst I've encountered at any WVU Medicine location. Rather than focusing on my symptoms or the reason for my visit, she bizarrely fixated on a medication called Diflucan, typically used for treating yeast infections in women. I am not a woman, and the prescription in question had absolutely no relevance to the gastritis that brought me to urgent care. I was confused and told her that I had no idea what she was talking about, yet she continued to push the issue aggressively. She even went so far as to call the pharmacy--without my consent--and then accused me of already having picked up the medication. She then rudely questioned why the medication wasn't showing up in my pharmacy app, looking at my personal phone as if she had the right to audit it. When I calmly asked what any of this had to do with the reason I was there, she finally admitted it had "nothing" to do with it. Then why bring it up in the first place? The entire interaction felt invasive, confusing, and completely unrelated to my care. The doctor who eventually saw me seemed just as puzzled by her behavior as I was. It was deeply uncomfortable, and I left feeling unheard, disrespected, and humiliated. While I have had decent experiences with other staff at this location, this nurse's behavior was so far out of line that I will never allow myself to be treated by her again. She showed no professionalism, no empathy, and no understanding of appropriate patient care or boundaries. I sincerely hope she is reported and investigated for this incident. Patients go to urgent care to seek relief--not to be interrogated about irrelevant medications, especially in a way that feels accusatory and dismissive. This experience shook my confidence in WVU Medicine's standards. Please do better.