If you are seeking the epitome of superior customer service, you have to go to the source. Mr & I had come to the Place Vendome location of Cartier a few months ago when I was looking to see their new Panthere collection in person......no particular piece in mind but just curious to see what there was. We were escorted upstairs and without knowing exactly what I was looking for, our salesperson brought over a selection of pieces she thought would suit my taste.....and she was spot on! I absolutely loved everything she brought over but had to stop myself from going overboard
After considering our choices overnight, a piece ended up calling my name the loudest, so I knew that was my choice. We returned the following day to speak with a colleague that she had arranged for us to meet since she would not be there that day but turned out the ring size I needed was not available.......well, luckily, the Mr & I were coming back to Paris a few months later and we arranged an appointment for our return. Our salesperson held back 2 different sizes for me to try, to ensure I would have the perfect fit. I chose the smaller size and to make sure I made the right choice, I was advised to wear it while we were still in Paris and if it turned out I needed the bigger size, we could swap it out.......but after wearing for a few days, the smaller size was indeed perfect (and still is, now that I am back home) but it was such a nice offer to make sure I made right choice & it gave me more confidence in the decision I made.
Before our return appointment, I'd also asked about some Panthere sunglasses that I had walked away from, at the Frankfurt shop (but that is another review). She was able to track them down and I loved them just as much as when I had tried them on before.
Communication throughout has been top notch. We were treated like royalty from the start and we are so very grateful for the overall experience. Be assured we will treasure these pieces forever and the fond memories of our visits have made them even more special. We can state for sure that this location will without a doubt be our go-to destination for all our future Cartier purchases. Thank you for the lovely Holiday treat! read more